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Managed I.T. Services

Balancing Your I.T. Needs

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Maximize productivity through proactive maintenance and reduce downtime by streamlining your information technology to one managed IT service provider. ConstantlyOn IT® from Alaska Communications provides you with a scalable set of services including full service-desk support, IT monitoring, proactive environment maintenance and vendor management.

ConstantlyOn IT is built for businesses that operate in a variety of IT environments, but don't have the time, resources, or budget to fully manage their IT and technology needs. As your Managed Services Provider (MSP), we work with an industry standard solution or can custom design, build, and manage your IT services, making us your single point of contact for all your IT service needs.

Your One-Stop I.T. Shop

Our Managed IT Services are tailored to meet your unique business goals.

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Peace of Mind

Be resilient, not reactive and keep pace with technology with the help of our forward-thinking technical account managers that augment your existing staff. Receive on-site or remote support with ConstantlyOn IT and gain scalable, secure support for your computing environment, so you can focus on business.

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Business Savings

Get the expertise needed to solve your IT problems quickly and eliminate service disruptions and productivity loss. For one flat fee, ConstantlyOn IT can help your business eliminate budget uncertainty.

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Support

Gain access to our extensive team of IT experts with over 100 years of knowledge and expertise, receive IT monitoring for active alerts, preventive maintenance, backup, recovery, and more.

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I.T. Monitoring and Management

Active and remote monitoring and management helps eliminate costly service disruptions and productivity loss, with support to ensure little-to-no business downtime.

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Vendor Management

Through our established relationships our IT experts quickly address technical matters affecting your hardware and software along with support of your cloud-based applications.

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Our Partnerships

We have established partnerships with many of the industry's leading companies, so we're able to quickly address IT issues and resolve problems.
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TECHNOLOGY SERVICES AND CAPABILITIES
FREQUENTLY ASKED QUESTIONS

WHAT’S THE FIRST STEP IN INTRODUCING CONSTANTLYON I.T. TO MY BUSINESS?

First, we begin with a comprehensive inventory of your current technology. This process provides a status on your desktop computers, printers, servers, and other network-connected devices. We’ll meet and discuss the details of your benchmark assessment. You’ll receive valuable insights about the status of your hardware, software, data security, disaster recovery capability, and fire-wall vulnerability. After feedback is collected, we create a list of actionable items that we can tackle together to bring your business to industry standards with ongoing support from our information technology experts.

WHAT TYPE OF ONGOING SUPPORT WILL MY BUSINESS RECEIVE?

With ConstantlyOn IT, you’ll gain access to our help-desk, support engineers, scheduled preventative maintenance to include log checking of backup, and server and desktop Microsoft software updates. In addition, you’ll receive full service-desk support and the guidance needed to keep pace with ever-changing industry standards.

MY BUSINESS USES APPLICATIONS AND SERVICES FROM OUTSIDE VENDORS. IS THERE SUPPORT FOR DEALING WITH OTHER VENDORS?

Absolutely. The ConstantlyOn IT technical support team will step in on your behalf to address technical matters affecting your hardware and delivery of your cloud-based applications. Our vendor management team has established partnerships with many of the industry’s leading companies, so we’re able to quickly address issues and resolve problems.

HOW CAN CONSTANTLYON I.T. HELP MY BUSINESS SAVE MONEY?

Our extensive team has over 100 years of knowledge and experience, providing tiered-support services to ensure you’re getting the expertise needed to solve IT problems quickly, and our proactive network monitoring helps eliminate costly service disruptions and productivity loss. ConstantlyOn IT service offerings comes with robust economies of scale with the capability to adjust to unique business needs.

CAN YOU CUSTOMIZE MANAGED I.T. SERVICES?

Regardless of your technology needs, we can customize ConstantlyOn IT to meet your specific business requirements. Your hardware and software needs will be addressed by our certified technicians who have the knowledge and capability to provide quality professional service and support. We're here for any of your IT needs, from design to implementation to monitoring, our extensive team of experts is ready to assist.

Additional Resources

Cyber Security Strategy

Your Business Technology Center

Professional Services