Billing FAQs and How-to's
About Your First Bill
Why is my first bill so high? What should I expect on my first bill? Why are there partial month fees?
You may have noticed that your first invoice is slightly higher than expected. Your first bill is not typical because it may contain some of the following charges related to the setup or a change to your service.
- Prorated Charges: Your first invoice will likely include some prorated charges to cover your first, partial month of services. For example, if your bill is generated on the 15th of the month and your service started on the 5th, then your invoice will contain a charge for 10 days of service plus the cost of next month’s service.
- One-time charges: When setting up or changing service, sometimes there is a one-time charge (such as an installation fee).
- Taxes and surcharges: Typically, taxes and surcharges are a percentage of your total bill and since your bill is higher than normal, your taxes and fees will be higher than normal as well.
Bill Balance
How much is my Alaska Communications' bill?
Check your balance and make payments online with the security and convenience of AccountView, or with Easy Features:
In Anchorage: 907 563-EASY (907-563-3279)
Outside Anchorage: 800-808-8083
Bill Errors
How do I report an error or problem with my bill?
Please contact us as soon as you notice the problem and a Customer Service representative will work with you to resolve it.
For issues with your residential bill - Residential Assistance Contact Us.
For issues with your business bill - Business Assistance Contact Us.
Bill Payment Options
FOUR EASY WAYS TO PAY YOUR BILL
AutoPay: Make bill pay a breeze – take care of your bill without checks, stamps, or the possibility of late payments. AutoPay will automatically charge your monthly account balance to your preferred payment option. Sign up for AutoPay, or update your payment information anytime, at AccountView.
QuickPay: Pay all of your Alaska Communications invoices quickly and easily with one simple transaction. You can use VISA, MasterCard or Discover. Go to alaskacommunications.com/QuickPay.
Pay by Phone: No hold times, no standing in lines. Use our 24-hour secure phone payment system to pay your bill anytime. Call (907) 563-EASY (3279) in Anchorage, or toll-free at (800) 808-8083.
Pay by Mail: Send your payment (no cash please) in the return envelope included with your bill. Don’t forget to include the bill remittance slip from your statement and write your account number on the memo line of your check.
Alaska Communications
PO Box 196666
Anchorage, AK 99519-6666
How to read your bill
Not quite sure how to read what’s on your bill? What should I expect on my first bill? Why are there partial month fees?
View the example bills linked below for instructions on how to read what’s on your bill.
Taxes and Surcharges
Why am I being charged taxes and surcharges?
All telecommunication companies are required by various governing bodies at the federal, state, and local levels to collect a variety of taxes, fees and surcharges. The money collected through these charges is passed along directly to the governing body that mandates the charge to support programs like the Emergency 911 Dispatch Centers. To learn more, visit taxes and user fees.
