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Billing Support

About Your First Bill

What should I expect on my first bill? Why are there partial month fees?

You may have noticed that your first invoice is slightly higher than expected. Your first bill is not typical because it may contain some of the following charges related to the setup or a change to your service:

  • Prorated charges: We bill customers in advance for their services. A normal bill shows one month of charges in advance. Your first invoice will likely include some prorated charges to cover the services you've used since signing up, and the next full month of charges (anticipating the next billing cycle).
  • For example, if your bill is generated on the 15th of the month and your Local service started 10 days before the 15th, then your invoice will contain a charge for 10 days of service plus the full next month.
  • One-time charges: When setting up or or changing service, sometimes there is a one-time charge (such as activation, equipment, or change fee).
  • Taxes and surcharges: Typically, taxes and surcharges are a percentage of your total bill and since your bill is higher than normal, your taxes and fees will be higher than normal as well.

AutoPay Setup

AutoPay is the process that makes bill pay a breeze. AutoPay will automatically charge your monthly account balance to your selected payment option. Once you complete the easy initial set-up, it means no work, no worries, and no late payments.

How do I set up AutoPay?

  1. AccountView Login
  2. Under Account Summary, navigate to the account number you'd like to enable
  3. Select "Enable AutoPay"
  4. Select your card on file, or enter your credit card information
  5. Select "OK"

You're all set!

Bill Balance

How much is my Alaska Communications' bill?

Check your balance and make payments online with the security and convenience of AccountView, or with Easy Features:
In Anchorage: 563-EASY (563-3279), option 2.
Outside Anchorage: 1-800-808-8083, option 2, then option 2 again.

Billing Errors

How do I report an error or problem with my bill?

Please contact us as soon as you notice the problem and a Customer Care representative will work with you to resolve it.

For issues with your residential bill - Residential Assistance Contact Us.

For issues with your business bill - Business Assistance Contact Us.

Bill Payment Options

Where and how can I pay my Alaska Communications bill?

There are four easy ways to pay your bill:

AutoPay: Make bill pay a breeze – take care of your bill without checks, stamps, or the possibility of late payments. AutoPay will automatically charge your monthly account balance to your preferred payment option. Sign up for AutoPay, or update your payment information anytime, at AccountView.

QuickPay: Pay all of your Alaska Communications invoices quickly and easily with one simple transaction. You can use VISA, MasterCard or Discover. Go to

Pay by Phone: No hold times, no standing in lines. Use our 24-hour secure phone payment system to pay your bill anytime. Call (907) 563-EASY (3279) in Anchorage, or toll-free at (800) 808-8083.

Pay by Mail: Send your payment (no cash please) in the return envelope included with your bill. Don’t forget to include the bill remittance slip from your statement and write your account number on the memo line of your check.

Alaska Communications
PO Box 196666
Anchorage, AK 99519-6666

Taxes and Surcharges

Why am I being charged taxes and surcharges?

All telecommunication companies are required by various governing bodies at the federal, state, and local levels to collect a variety of taxes, fees and surcharges. The money collected through these charges is passed along directly to the governing body that mandates the charge to support programs like the Emergency 911 Dispatch Centers. To learn more, visit taxes and user fees.

Additional Resources

Troubleshooting Wizard

Business Contact Us

Residential Contact Us