CUSTOMER PRIVACY AT ALASKA COMMUNICATIONS
OUR COMMITMENT TO RESPECTING AND PROTECTING YOUR PRIVACY
COLLECTION OF CUSTOMER INFORMATION
Alaska Communications may ask you to provide personal information when you do any of the following:
- use Alaska Communications websites
- request services, support, or information
- use our services
- participate in surveys, sweepstakes, or other promotional activities
- share Alaska Communications content through social media
- contact us
Examples of information we may collect include your name, address, telephone number, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), account password, and demographic information. For training or quality assurance purposes, we may also monitor or record our calls with you.
We may collect information about your visits to Alaska Communications sites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with Alaska Communications’ sites and services. We may also collect certain information from the browser you used to access an Alaska Communications site, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to the Alaska Communications sites, and to which website you browse.
USES OF CUSTOMER INFORMATION
Internal Business Use
Alaska Communications uses your information to:
- properly identify you when you contact us
- deliver the services and support or carry out the transactions you have requested
- send communications to you, such as your transaction status, information about products and services, promotional offers, and surveys
- customize, analyze, and improve our products, services, technologies, communications, and our relationship with you
- ensure your creditworthiness for new or continued services
- enforce our terms and conditions of service
- protect you, our employees, and property against fraud, theft, or abuse
- protect the security or integrity of Alaska Communications’ sites, our business, or our products or services
In order to offer you a more consistent and personalized experience in your interactions with Alaska Communications’ sites, information collected through one source may be combined with information obtained through other Alaska Communications resources. We may also supplement the information we collect with information obtained from other parties.
We use information generated on our networks to manage those networks, to plan for future development, and to keep our services running reliably and efficiently. This may involve looking at the characteristics of our network traffic, such as traffic volumes, beginning and ending points of transmissions, and the types of applications being used to send traffic across our network. We may need to look into the content of the data such as the specific websites being visited, or files being transmitted to check for viruses, control spam, prevent attacks that might disable our services, and to ensure that your use does not violate your agreement with us.
We share information among the companies that make up Alaska Communications as permitted by applicable law. We may use other companies to help us market, sell, monitor, and bill for our services, and we share information with them and we require them to keep your information confidential and secure. We share information with other carriers and service providers as necessary for them to provide their services or bill for them.
We may share information with other companies if, for example, we anticipate merging, selling or transferring a portion of our business with or to them. This information is more commonly about the characteristics of our business and groups of customers, but it could include information about specific customers.
Alaska Communications sites are not directed toward children. We do not knowingly collect information from children under the age of 13 years. If you are under 18 years of age, please do not submit any personal information through Alaska Communications sites without the express consent and participation of a parent or guardian.
COOKIES AND TRACKING
SOCIAL MEDIA WIDGETS
HOW WE MAY CONTACT YOU
Alaska Communications may contact you, subject to your preferences, at your residential or business telephone numbers, by voice call, by automated voice or text messages, by e-mail, by U.S. mail, or by voice calls to your residential or business numbers.
While you may choose not to receive sales or commercial communications from us except by mail, we will continue to contact you and send invoices, customer service-related notifications, technical or network-related information and other similar information by telephone, e-mail, text message or otherwise as necessary and as permitted by law.
Changing Your Contact Preferences: If you are an Alaska Communications customer, and wish to change your preferences for receiving marketing communications, you may call us at 907-563-8000 or 800-808-8083 or send us an e-mail at [email protected].
Email messages: Alaska Communications may communicate with you by email regarding your account status or to provide service-related notifications or information. We also may send you commercial or marketing email messages regarding new Alaska Communications services that may be of interest to you or special offers for which you are eligible. You may opt-out of receiving future commercial email messages from us by following the opt-out instructions in the message (usually at the bottom of the email), or by contacting a customer service representative at 907-563-8000 or 800-808-8083.
Please allow 10 business days for Alaska Communications to process your request to opt-out. Even if you opt-out of receiving commercial email messages from us, we will still send you customer-service or account-related email messages as necessary. Alaska Communications is not responsible for any commercial email messages sent by unauthorized third parties, including those who purport to be selling Alaska Communications products or services but who do not have our permission to do so.
U.S. Mail: Alaska Communications may send you account-related information through the U.S. mail, including service notifications and bills, and we may request that you participate in customer or quality assurance surveys. In addition, we may send you promotional information or special offers regarding the various products and services Alaska Communications sells.
Alaska Communications never solicits your personal information by phone, email, or text message and encourages you to report any suspected fraudulent phone calls or email or text message you have received. Also, we advise you to delete any unsolicited email requests for personal information without responding to them.
Alaska Communications has an in-house team dedicated to detecting fraudulent behavior. If our Internet abuse team is able to determine that someone on the Alaska Communications network is the perpetrator of fraudulent behavior, service is shut down immediately until the issue is resolved. You can forward any suspicious emails to [email protected].
PROTECTING YOUR PERSONAL INFORMATION
Customer Proprietary Network Information (CPNI)
Consent to uses of CPNI: Under federal law, you have a right, and Alaska Communications has a duty, to protect the confidentiality of certain personal information that we obtain solely as a result of providing you telecommunications services. This information, called CPNI, includes information that relates to the quantity, technical configuration, types, destination, location, and amount of your use of our services, and related information on your bills. Your name, address, and telephone number are not CPNI.
We may use your CPNI to provide information to emergency personnel to protect you or others from fraudulent, abusive or unlawful use of our services, to protect Alaska Communications’ rights or property, or to comply with any law or legal process. We may use CPNI to try to win back former customers in accordance with the law. We may also use CPNI to offer new plans, terms and conditions, upgrades, and new or additional products and services related to existing services you have with Alaska Communications. Your approval for us to use your CPNI may enhance our ability to offer products and services tailored to your needs. By signing a service agreement, you consent to the use of your CPNI by Alaska Communications or its authorized agents in email, text messaging, regular mail, or other reasonable means to contact you about our Services, products, or account issues.
Your consent remains valid until Alaska Communications receives notice that you wish to withdraw it, which you can do at any time by changing your preference on your AccountView profile at www.AlaskaCommunications.com/AccountView. In addition, you may opt-out of receiving marketing-related emails by following the "Unsubscribe" instruction (found at the bottom of the email), or by contacting a customer service representative toll-free at 800-808-8083. Alaska Communications will always honor your choices as to the use and disclosure of CPNI. Please note that your withdrawal of consent will not affect the status of any services you currently receive from Alaska Communications.
We restrict the use of this information by our affiliated entities, in accordance with the law, for purposes of providing services to you or offering other Alaska Communications products and services. We do not allow third parties to use or disclose CPNI for any other purposes, except as required by law, and we require the third party to implement adequate safeguards to protect the confidentiality of CPNI.
Password Protection: In compliance with federal rules protecting the confidentiality of CPNI, Alaska Communications has implemented password protection on customer accounts. We are required to obtain passwords to verify your identity before releasing any call detail CPNI over the phone in response to your request. If you do not have a password, requested records may be sent to your address of record for the account. You may set up a new password or change an existing password through your online account access at www.AlaskaCommunications.com.
Alaska Communications Do Not Call Policy: In compliance with the law, Alaska Communications has a company Do Not Call Policy that you can view in its entirety. We also maintain an Alaska Communications Do Not Call list to enable you, and potential customers, to request that Alaska Communications not place future sales or marketing calls to your telephone number(s). Anyone who does not wish to receive telemarketing calls from us may request that their telephone number be added to Alaska Communications’ Do Not Call list.
If you wish to register your telephone number on Alaska Communications’ Do Not Call List, you can do so by sending an email [email protected] or by calling 907-563-8000 or 800-808-8083. Alaska Communications will promptly record your preference, although you should allow up to 30 days for your number to be removed from any sales campaign then underway. Your Do Not Call request will be honored for five years. If you change your number, you will need to contact Alaska Communications to remove your old telephone number and add your new number to the Alaska Communications Do Not Call list in order to maintain your Do Not Call preference.
National Do Not Call Registry: The National Do Not Call Registry gives you a choice about whether to receive any telemarketing calls from any business at home or on your mobile phone. You can register your home or mobile phone for free. For more information or to register your telephone number(s), go to the National Do Not Call Registry website at: www.donotcall.gov.
Most telemarketers should not call your number once it has been on the National Do Not Call Registry for 31 days. However, even if your telephone number is listed on the National Do Not Call Registry, federal law has an exception which allows us to call individuals with whom Alaska Communications has an established business relationship, including current customers and customers with whom transactions were completed within the past 18 months, or who have applied for or made inquiries about purchasing Alaska Communications services within the past three months. If you do not wish to receive sales or marketing calls specifically from Alaska Communications, you can register your telephone number on Alaska Communications’ Do Not Call list, as explained above.
Other Websites: The websites of Alaska Communications and its family of companies may contain links to other websites. We are not responsible for the content or privacy policies of other sites.
Alaska Communications Acceptable Use Policies: Alaska Communications has policies for acceptable use of our Services that apply to all our customers and which protect us from fraud, abuse and illegal or unacceptable use. Click on the following links to view the Alaska Communications Acceptable Use Policy.
Identity Theft and Fraud: If you believe your account or your personal information has been illegally accessed or used you should report to us immediately at [email protected], or call 907-563-8000 or 800-808-8083.
California Residents: While we do not sell your personal information to third parties, California residents can exercise privacy rights subject to the provisions and restrictions of the California Consumer Privacy Act (CCPA). Privacy requests may be made by calling 907-563-8000 or 800-808-8083, or by sending us an e-mail at [email protected].
Breaches: In the unlikely event of a breach of security at Alaska Communications, you will be notified in writing if your personal information or account information has been compromised and what actions Alaska Communications is taking.