InternetNow Support

InternetNow Service Connection Types

• There are two InternetNow Connection Types: (1) Wall Jack Connection (2) WiFi Connection
• The InternetNow sign-up process depends on your building’s Connection Type
• Signup also varies for new vs. existing/returning customers
• Detailed instructions are provided within this support page for each sign-up or service-change scenario

Each location will have only one Connection Type. To find your location's Connection Type, please Select Your Location ➤

New InternetNow Customer: Wall Jack Connection Signup

How To Sign Up:

1. Find the wall jack with our logo in your home, room, dorm, or barrack
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. Select your service address/unit number from the drop-down and click Check My Address
6. Select the InternetNow package you wish to purchase and click Add To Cart
7. Enter your information including your My Account password (we will create a My Account profile for you where you can view and manage your account settings)
8. Add payment method (note – InternetNow is a monthly, prepaid subscription and payment will reoccur until subscription is cancelled)
9. Agree to Alaska Communications Terms and Conditions and select Submit
10. Review order summary and click Submit My Order
11. To manage your account, log into My Account using the email address and password used when ordering service

New InternetNow Customer: WiFi Connection Signup

How To Sign Up:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. Select your service address/unit number from the drop-down and click Check My Address
6. Select the InternetNow package you wish to purchase and click Add To Cart
7. Enter your information including your My Account password (we will create a My Account profile for you where you can view and manage your account settings)
8. Add a payment method (note – InternetNow is a monthly, prepaid subscription and payment will reoccur until subscription is cancelled)
9. Agree to Alaska Communications Terms and Conditions and select Submit
10. Review order summary and click Submit My Order
11. To manage your account, log into My Account using the email address and password used when ordering service

Returning Customer: Wall Jack Connection Signup

Have you had Alaska Communications service before? If so, you may have a My Account login. Follow the steps below to order service as a returning customer.

1. Find the wall jack with our logo in your home, room, dorm, or barrack
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into My Account using your Username and Password
6. Once you’re logged in, hover over “My Profile” and select Add Services for Residential
7. Select your service address/unit number from the drop-down and click Check My Address
8. Select the InternetNow package you wish to purchase and click Add To Cart
9. Enter in required information
10. Add/select a payment method (note – InternetNow is a monthly, prepaid subscription and payment will reoccur until subscription is cancelled)
11. Agree to Alaska Communications Terms and Conditions and select Submit
12. Review order summary and click Submit My Order
13. To manage your account, log into My Account

Returning Customer: WiFi Connection Signup

Have you had Alaska Communications service before? If so, you may have a My Account login. Follow the steps below to order service as a returning customer.

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into My Account using your Username and Password
6. Once you’re logged in, hover over “My Profile” and select Add Services for Residential
7. Select your service address/unit number from the drop-down and click Check My Address
8. Select the InternetNow package you wish to purchase and click Add To Cart
9. Enter in required information
10. Add/select a payment method (note – InternetNow is a monthly, prepaid subscription and payment will reoccur until subscription is cancelled)
11. Agree to Alaska Communications Terms and Conditions and select Submit
12. Review order summary and click Submit My Order
13. To manage your account, log into My Account

How to Change Your Location

Are you moving locations and want to keep your InternetNow service?

1. First, make sure your new location has InternetNow service available. Select Your Location ➤
   If your new location isn’t listed, check if you qualify for one of our other types of unlimited Internet services.
2. Next, if your new location qualifies for InternetNow, determine the Connection Types (e.g. Wall Jack or WiFi) for both your existing service location, and your new service location: View InternetNow Service Connection Types
   
   Scenario 1: Same Connection Type
   If you are moving into a building with the “same” connection type (e.g. WiFi Connection to WiFi Connection) please proceed with steps 3-7.

   Scenario 2: Different Connection Type
   If you are moving into a building with a “different” connection type, (e.g. WiFi Connection to Wall Jack Connection) you will need to cancel your current service and sign up as a “Returning Customer” at your new location. Follow Returning Customer signup instructions above.
3. Log into My Account
4. In My Account HOME, under My Services tab, select Change Service Address
5. A blue box will display on the screen, select a location from the drop-down menu followed by your apartment or unit number (note – if your street address is not listed, it’s because your new location does not qualify for InternetNow service. If this is the case, please cancel your current service and check if you qualify for one of our other types of unlimited Internet services
6. Next, select a product or package from the drop-down menu (note - select the package to view price and speed)
7. Check the box to confirm your Change of Service and click Next (note – your current service will continue through the end of your billing cycle)
8. Confirm or complete filling out your information in the Order Service form and click Submit
9. Review Order Summary and click Submit My Order

How to Change Your Package

Use this section to upgrade and downgrade your service:

• If you choose to upgrade, your speed and price will change immediately, and you will be charged a prorated amount depending on your billing date
• If you choose to downgrade, your speeds and monthly bill will go into effect on your next billing date

Steps to change your current InternetNow package:

1. Log in to your My Account profile
2. In My Account HOME, under My Services tab, find Available Services
3. Click Order next to the package you want
4. A blue box will appear with the product summary, click Next
5. Select or add your payment method and click Next
6. Review order summary and click Submit Order

About InternetNow Billing

InternetNow is a prepaid product. This means when you sign up for service, you will be asked to provide a payment method. This payment method will be charged once service is activated and on a reoccurring monthly basis. Should you need to cancel service or change your payment method, you can do that in My Account.

For instructions managing your account, visit our My Account Support page.

How To Use My Account

My Account is home to your account information. With My Account you can manage payments, view statements, add devices and more. For My Account support and how to’s, visit alaskacommunications.com/MyAccountSupport.

Having Trouble Ordering

If you are having trouble ordering InternetNow service, please call and speak to a Customer Service Representative 1-800-808-8083.

How to Cancel InternetNow

InternetNow is a prepaid service and you must cancel before your next billing date. Your service will remain active through the month you've paid for and will expire on your next billing date. There are no refunds. Should you want to reactivate your service, your My Account will still be available.

1. Log in to your My Account
2. In My Account HOME, under My Services tab, select Disconnect
3. Select a Cancellation Reason from the drop-down
4. Click Yes Disconnect Services
5. The disconnection will occur on the next billing cycle

Connect to InternetNow WiFi Network

How To Connect:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4

Please note, with Apple devices, if you disconnect/delete on one device (and you have another iPad, Macbook, etc. device), your other devices may add the 2.4 SSID back in and continue to have a poor experience. You will need to update your settings from within your cloud account (not from the device).

How to Find a MAC Address

Connecting your gaming or streaming device to your InternetNow service is simple. You’ll need to enter your device MAC address into your InternetNow account settings. Finding your MAC address is unique to each device (Xbox, PlayStation, Roku, etc.). Please search for “how to find MAC address on (device)”. Your device manufacturer or technical blogs will provide you with the latest steps for finding this information.

How to Manage Random MAC or Private Address

iOS 14

Apple’s iOS 14 update includes a Private Address feature that changes the MAC address of your device for each network it connects to. When connecting to InternetNow with a WiFi Connection Type, users should disable this feature to avoid filling multiple device slots on their account. Since InternetNow uses your device’s MAC address to authenticate to our network, our customers will need to turn this feature off.

iPhone or iPad

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Tap the “I” info icon next to the network
3. Toggle “Private Address” to off
4. Return to Wi-Fi Setting and turn Wi-Fi off and back on again
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Apple Watch

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Select Wi-Fi
3. Select our “InternetNow5G” network
4. Toggle “Private Address” to off
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different Wi-Fi connections. When connecting to InternetNow, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for “use random MAC address” it is likely that your version of Windows 10 does not have this feature.

1. Select the “Start” button in the bottom left corner of the screen
2. Select the gear icon to go to “Settings”
3. Select “Network and Internet”
4. Select “Wi-Fi”
5. Set “Use random hardware addresses” to “Off”

Android 10

Phones running the Android 10 operating system (Android Q) include a feature that randomizes the MAC address for different Wi-Fi connections. This feature is enabled by default, but can be disabled for specific Wi-Fi networks. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account.

Google Pixel

1. Open the Settings app
2. Select Network and Internet
3. Select Wi-Fi
4. Connect to the “InternetNow5G” Wireless network
5. Tap the gear icon next to the current connection
6. Select Advanced
7. Select Privacy
8. Select “Use device MAC”
9. Verify device MAC address matches the MAC address in account

Samsung Galaxy

1. Navigate to “Settings”
2. Select “Connections”
3. Select “Wi-Fi”
4. Select “InternetNow5G”
5. Tap the gear shaped icon next to the network you connected to
6. On the next screen there is a menu labeled “MAC Address Type”
7. Tap on “MAC Address Type”
8. Select “Use Phone/Device MAC”
9. Repeat these steps for the other InternetNow networks

How to Add a Device

Now that you are signed up for InternetNow, adding additional devices to your InternetNow service is simple and may be done in one of two ways: (1) in My Account (2) via our Splash page.

Add a Device Through My Account

1. Log into My Account
2. In My Account HOME, select the Manage Devices tab
3. Add in the MAC address you wish to connect
4. Add a Device Name to differentiate from others and click Save

Add a Device Through the Splash Page

1. Open a web browser from the device you would like to add. Our splash page will open after connecting to our network. If the page doesn't load immediately, navigate to a non-https site such as www.gointernetnow.com
2. Once the splash page opens, find the Add Device section and select Log into My Account
3. When you log into My Account with your device, it will automatically open the Manage Devices tab and autofill your devices MAC address
4. Simply name your device and click Save

Note - if you have multiple accounts, when you log into My Account you will see a message at the top of the page that reads “Important changes detected, please review them.” Click the drop-down menu and select the account you wish to add your device to, and follow steps 3 and 4 above.

Do I need equipment (i.e. router)?

It depends.

If you live in a Wall Jack building, we recommend connecting a router to the Ethernet port in the wall jack that has our logo on it. The router will give you WiFi capability. If you don’t have a router, you can connect your laptop or computer directly into the Ethernet port using an Ethernet cord.

If you live in an InternetNow WiFi-enabled building, then you do not need any additional equipment. Our WiFi buildings provide connectivity to compatible devices via the building’s WiFi connection.