InternetNow Support

What is changing?

We are discontinuing MyAccount (your current account portal). Get ready for your new customer service portal, AccountView. Here, you’ll manage your service and billing starting mid-February, 2025.

When is it happening?

The move takes place in February of 2025.

Why are we making this change?

This change will simplify our systems, allowing for more efficient support and communication options (like SMS and personalized chat). It will also allow us to easily make future improvements on support, services, and offerings.

Will there be any changes to my service?

No, there will be no changes, impact to your service, or billing. Only how you access your customer portal, will change. You will receive information on where to log in to your new AccountView portal via email.

How will billing change?

There will be no change to your billing. You will continue to be billed for the same amount to the same payment method.

Will my payment method change?

No, your current payment method will continue to be used. You will continue to be on autopay and enrolled in paperless billing.

What if I need help or have questions?

You’re welcome to use our self-service support tools, like our virtual chat assistant. For further assistance, please contact our customer support team (M-F, 8-4pm AKT)

InternetNow Service Connection Types

• There are two InternetNow Connection Types: (1) Wall Jack Connection (2) WiFi Connection
• The InternetNow sign-up process depends on your building’s Connection Type
• Signup also varies for new vs. existing/returning customers
• Detailed instructions are provided within this support page for each sign-up or service-change scenario

Each location will have only one Connection Type. To find your location's Connection Type, please Select Your Location ➤

New InternetNow Customer: Wall Jack Connection Signup

How To Sign Up:

1. Find the wall jack with our logo in your home, room, dorm, or barracks
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. You’ll be redirected to our website where you’ll Enter Your Address to see what plans are available to you. Enter Your Address again in the second address line with your unit/barracks/dorm number
6. Select the InternetNow plan that works best for you
7. Once you’ve made your selection, the page will update again. Here you will Select your address with your unit/barracks/dorm number from the drop down
8. Enter your information. This information will be used to build your My Account
9. Confirm your plan selection by clicking Go to Billing at the bottom of the page
10. On the Billing page, enter your billing address
11. Next, add your credit card details for payment and press Submit. Once your card is accepted, you will see a confirmation pop-up and the credit card section will collapse
12. Enter promo code, if applicable, and click Apply. Then click Go to Account Settings
13. On the Account page, select your preferred contact method, and Terms and Conditions
14. Once your order is captured, the page will update with a congratulations message
15. To activate your account, check your email for an activation link from us. Through that email you will activate your My Account and set up your password
16. After you set up your password, click Login and sign in to your My Account to manage your account

New InternetNow Customer: WiFi Connection Signup

How To Sign Up:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select New Customer
5. You’ll be redirected to our website, there you’ll Enter Your Address to see what plans are available to you. Enter Your Address again in the second address line with your unit/barracks/dorm number
6. Select the InternetNow plan that works best for you
7. Once you’ve made your selection, the page will update again. Here you will Select your address with your unit/barracks/dorm number from the drop down
8. Enter your information. This information will be used to build your My Account
9. Confirm your plan selection by clicking Go to Billing at the bottom of the page
10. On the Billing page, enter your billing address
11. Add your credit card details for payment and press Submit. Once your card is accepted, you will see a confirmation pop-up and the credit card section will collapse
12. Enter promo code, if applicable, and click Apply. Then click Go to Account Settings
13. On the Account page, select your preferred contact method, and Terms and Conditions
14. Once your order is captured, the page will update with a congratulations message
15. To activate your account, check your email for an activation link from us. Through that email you will activate your My Account and set up your password
16. After you set up your password, click Login and sign in to your My Account to manage your account

Returning Customer: Wall Jack Connection Signup

Have you had Alaska Communications service before? If so, you may have a My Account login. Follow the steps below to order service as a returning customer.

1. Find the wall jack with our logo in your home, room, dorm, or barracks
2. Plug a router or your computer via Ethernet cable directly into the wall jack
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into My Account using your Username and Password
6. From the dashboard, select Orders on the left side of the screen
7. Click Place New Order
8. Enter Your Address to see what plans are available to you. Enter Your Address again in the second address line with your unit/barracks/dorm number
9. Your screen will update with all plans available at your address. Select the plan you would like
10. You will see your selected plan and the Payment Summary will display. Select Proceed
11. The page will update again. Here you will select your address with your unit/barracks/dorm number from the drop down
12. You can confirm or update your preferred payment
13. Enter promo code, if applicable, and click apply. Select Proceed when complete
14. Add a MAC address, if you do not know your MAC address, you can add devices later
15. You’ll review your order and click Submit your order
16. Once your order has processed, you will see a confirmation pop-up with your order number. Now your order is complete

Returning Customer: WiFi Connection Signup

Have you had Alaska Communications service before? If so, you may have a My Account login. Follow the steps below to order service as a returning customer.

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com
4. Once our sign-up splash page displays, select Returning Customer
5. Sign into My Account using your Username and Password
6. From the dashboard, select Orders on the left-hand side of the screen
7. Click Place New Order
8. Enter Your Address to see what plans are available to you. Enter Your Address again in the second address line with your unit/barracks/dorm number
9. Your screen will update with all plans available at your address. Select the plan you would like
10. You will see your selected plan and the Payment Summary will display. Select Proceed
11. The page will update again. Here you will select your address with your unit/barracks/dorm number from the drop down
12. You can confirm or update your preferred payment
13. Enter promo code, if applicable, and click apply. Select Proceed when complete
14. Add a MAC address, if you do not know your MAC address, you can add devices later
15. You’ll review your order and click Submit your order
16. Once your order has processed, you will see a confirmation pop-up with your order number. Now your order is complete

How to Change Your Location

Are you moving locations and want to keep your InternetNow service?

1. First, make sure your new location has InternetNow service available. Select Your Location ➤
   If your new location isn’t listed, check if you qualify for one of our other types of unlimited Internet services.
2. Next, if your new location qualifies for InternetNow, determine the Connection Types (e.g. Wall Jack or WiFi) for both your existing service location, and your new service location: View InternetNow Service Connection Types
   
Scenario 1: Same Connection Type
If you are moving into a building with the “same” connection type (e.g. WiFi Connection to WiFi Connection) please proceed with steps 3-7.
Scenario 2: Different Connection Type
If you are moving into a building with a “different” connection type, (e.g. WiFi Connection to Wall Jack Connection) you will need to cancel your current service and sign up as a “Returning Customer” at your new location. Follow Returning Customer signup instructions above.
3. Log into My Account
4. Select the Services tab
5. Under your service select Move
6. A screen will appear, to check availability at your new address. Enter Your Address to see what is available
7. If we cannot serve your new address with Fiber Internet, please select Check Availability Now. View the plans available at your address and order service in our other portal
8. Once you complete your new order. You will need to disconnect (redirect to disconnect) your current service
9. If your new address qualified for Fiber Internet: the plans at your new address will populate. You can Select a new plan OR keep the plan you already have
10. Your selected plan will appear with a Payment Summary on the right-hand side of the screen, there you will select Proceed
11. Confirm or change your payment method by selecting Proceed in the Payment Summary section
12. Agree to the authorization section. Review Your Order
13. Next you will Select a disconnect date for your current address
14. Next, you’ll review your order and click Submit your order.
15. Once your order has processed, you will see a confirmation pop-up with your order number. Now your order is complete. Your new service will take effect immediately

How to Change Your Package

Use this section to upgrade and downgrade your service:

• If you choose to upgrade, your speed and price will change immediately, and you will be charged a prorated amount depending on your billing date
• If you choose to downgrade, your speeds and monthly bill will go into effect on your next billing date

Steps to change your current package/service:

1. Log into My Account
2. From the dashboard, select Services on the left side of the screen
3. Under your active service select Change
4. Your screen will update with all plans available at your address. Select the plan you would like
5. Your new plan will appear with a Payment Summary on the right side of the screen. Select Proceed
6. You’ll review your order and click Submit Your Order
7. Once your order has processed, you will see a confirmation pop-up with your order number indicating that your order is complete

About InternetNow Billing

InternetNow is a prepaid service. This means when you sign up for service, you will be asked to provide a payment method. This payment method will be charged once service is activated and on a recurring monthly basis. Should you need to cancel service or change your payment method, you can do that in My Account.

For instructions managing your account, visit our My Account Support page.

How To Use My Account

My Account is home to your account information. With My Account you can manage payments, view statements, add devices and more. For My Account support and how to’s, visit alaskacommunications.com/MyAccountSupport.

Having Trouble Ordering

If you are having trouble ordering InternetNow service, please call and speak to a Customer Service Representative at 1-800-808-8083.

How to Cancel InternetNow

InternetNow is a prepaid service and you must cancel before your next billing date. Your service will remain active through the month you have paid for and will expire on your next billing date. There are no refunds. Should you want to reactivate your service, your My Account will still be available.

1. Log into My Account
2. Navigate to Services
3. Under your active service, select Disconnect
4. You’ll see a pop up to confirm your request, select Yes to proceed
5. Select a reason for disconnecting service
6. Confirm your request by selecting Disconnect Service
7. Once your request is confirmed, a pop-up will appear when your request is confirmed

Connect to InternetNow WiFi Network

How To Connect:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone)
2. Select the “InternetNow5G” option, if that does not appear or if your device does not support 5G then select the “InternetNow2.4G” option and enter password Alaska2.4

Please note, with Apple devices, if you disconnect/delete on one device (and you have another iPad, Macbook, etc. device), your other devices may add the 2.4 SSID back in and continue to have a poor experience. You will need to update your settings from within your cloud account (not from the device).

How to Find a MAC Address

Connecting your gaming or streaming device to your InternetNow service is simple. You’ll need to enter your device MAC address into your InternetNow account settings. Finding your MAC address is unique to each device (Xbox, PlayStation, Roku, etc.). Please search for “how to find MAC address on (device)”. Your device manufacturer or technical blogs will provide you with the latest steps for finding this information.

How to Manage Random MAC or Private Address

iOS 14

Apple’s iOS 14 update includes a Private Address feature that changes the MAC address of your device for each network it connects to. When connecting to InternetNow with a WiFi Connection Type, users should disable this feature to avoid filling multiple device slots on their account. Since InternetNow uses your device’s MAC address to authenticate to our network, our customers will need to turn this feature off.

iPhone or iPad

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Tap the “I” info icon next to the network
3. Toggle “Private Address” to off
4. Return to Wi-Fi Setting and turn Wi-Fi off and back on again
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Apple Watch

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Select Wi-Fi
3. Select our “InternetNow5G” network
4. Toggle “Private Address” to off
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account

Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different Wi-Fi connections. When connecting to InternetNow, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for “use random MAC address” it is likely that your version of Windows 10 does not have this feature.

1. Select the “Start” button in the bottom left corner of the screen
2. Select the gear icon to go to “Settings”
3. Select “Network and Internet”
4. Select “Wi-Fi”
5. Set “Use random hardware addresses” to “Off”

Android 10

Phones running the Android 10 operating system (Android Q) include a feature that randomizes the MAC address for different Wi-Fi connections. This feature is enabled by default, but can be disabled for specific Wi-Fi networks. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account.

Google Pixel

1. Open the Settings app
2. Select Network and Internet
3. Select Wi-Fi
4. Connect to the “InternetNow5G” Wireless network
5. Tap the gear icon next to the current connection
6. Select Advanced
7. Select Privacy
8. Select “Use device MAC”
9. Verify device MAC address matches the MAC address in account

Samsung Galaxy

1. Navigate to “Settings”
2. Select “Connections”
3. Select “Wi-Fi”
4. Select “InternetNow5G”
5. Tap the gear shaped icon next to the network you connected to
6. On the next screen there is a menu labeled “MAC Address Type”
7. Tap on “MAC Address Type”
8. Select “Use Phone/Device MAC”
9. Repeat these steps for the other InternetNow networks

How to Add a Device

Now that you are signed up for InternetNow, adding additional devices to your InternetNow service is simple and may be done in one of two ways: (1) in My Account (2) via our Splash page.

Add a Device Through My Account

1. Log into My Account
2. Select the Devices tab
3. Select Add New Device
4. Add a unique Device Name to differentiate from others
5. Add in the MAC address you wish to connect and click Add New Device

Add a Device Through the Splash Page

First, you will need to find your location's Connection Type. To find your location's Connection Type, please Select Your Location ➤

Next, you’ll need to connect to the network based on what Connection Type is at your location:

1. Open a web browser from the device you would like to add
2. Our splash page will open after connecting to our network. If the page doesn't load immediately, navigate to a non-https site such as www.gointernetnow.com
3. When the splash page opens, find the Add Device section and select Log into My Account
4. Log into My Account with your device and select the Devices tab. Select Add New Device
5. The MAC address on your new device will autofill
6. Simply name your device and click Add New Device

Note - if you have multiple accounts, when you log into My Account you will see a message at the top of the page that reads “Important changes detected, please review them.” Click the drop-down menu and select the account you wish to add your device to, and follow steps 3 and 4 above.

Do I need equipment (i.e. router)?

It depends.

If you live in a Wall Jack building, we recommend connecting a router to the Ethernet port in the wall jack that has our logo on it. The router will give you WiFi capability. If you don’t have a router, you can connect your laptop or computer directly into the Ethernet port using an Ethernet cord.

If you live in an InternetNow WiFi-enabled building, then you do not need any additional equipment. Our WiFi buildings provide connectivity to compatible devices via the building’s WiFi connection.