InternetNow Support

InternetNow Service Connection Types

• There are two InternetNow Connection Types: (1) Wall Jack Connection (2) WiFi Connection.
• The InternetNow sign-up process depends on your building’s Connection Type.
• Signup also varies for new vs. existing/returning customers.
• Detailed instructions are provided within this support page for each sign-up or service-change scenario.

Each location will have only one Connection Type. To find your location's Connection Type, please Select Your Location ➤

New InternetNow Customer: Wall Jack Connection Signup

How To Sign Up:

1. Find the wall jack with our logo in your home, room, dorm, or barrack.
2. Plug a router or your computer via Ethernet cable directly into the wall jack.
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com.
4. Once our sign-up splash page displays, select “New Customer”.
5. Enter in your first and last name and select your service address.
6. Select InternetNow for your product followed by your desired InternetNow package.
7. Enter in your billing, contact and CPNI information, and agree to our Terms of Service.
8. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information.
9. Click “Pay & Place Order”.
10. IMPORTANT STEP: On the order confirmation page, write down your account number and CPNI password. You will need these to set up your account.
11. Once you have them written down, click “Setup Online Access”.
12. Enter your information to Register an Account. Click “Get Registration Code” – code will be sent to your email address.
13. Enter your Verification Code (provided in your email) and CPNI password (hint: refer to step 10 for CPNI password).
14. Agree to our Terms and Conditions and continue into your AccountView.

New InternetNow Customer: WiFi Connection Signup

How To Sign Up:

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone).
2. Select the “InternetNow5G option”, if that does not appear please connect to “InternetNow” option
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com.
4. Once our sign-up splash page displays, select “New Customer”.
5. Enter in your first and last name and select your service address.
6. Select InternetNow for your product followed by your desired InternetNow package.
7. Enter in your billing, contact and CPNI information, and agree to our Terms of Service.
8. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information.
9. Click “Pay & Place Order”.
10. IMPORTANT STEP: On the order confirmation page, write down your account number and CPNI password. You will need these to set up your account.
11. Once you have them written down, click “Setup Online Access”.
12. Enter your information to Register an Account. Click “Get Registration Code” – code will be sent to your email address.
13. Enter your Verification Code (provided in your email) and CPNI password (hint: refer to step 10 for CPNI password).
14. Agree to our Terms and Conditions and continue into your AccountView.

Returning Customer: Wall Jack Connection Signup

Have you had Alaska Communications service before? If so, you may have an AccountView login. Follow the steps below to order service as a returning customer.

1. Find the wall jack with our logo in your home, room, dorm, or barrack.
2. Plug a router or your computer via Ethernet cable directly into the wall jack.
3. From your connected device, open a web browser and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com.
4. Once our sign-up splash page displays, select “Returning Customer”.
5. Sign into AccountView using your Username and Password.
6. Once you’re logged in, select the green “Add New Products” button.
7. Select “Add a New Location” and enter your address (make sure you select your correct address and building number from the drop-down menu).
8. Click “Check Service Availability”.
9. Next, select the product and package you wish to add.
10. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information.
11. Click “Pay & Place Order”.

Returning Customer: WiFi Connection Signup

Have you had Alaska Communications service before? If so, you may have an AccountView login. Follow the steps below to order service as a returning customer.

1. Open the WiFi setting on your wireless device (PC, Tablet, or Smart Phone).
2. Select the “InternetNow5G option”, if that does not appear please connect to “InternetNow” option.
3. From your connected device, open a web browser using Google Chrome and our sign-up splash page will display. If it doesn’t load immediately, navigate to a non-https site, such as www.gointernetnow.com.
4. Once our sign-up splash page displays, select “Returning Customer”.
5. Sign into AccountView using your Username and Password.
6. Once you’re logged in, select the green “Add New Products” button.
7. Select “Add a New Location” and enter your address (make sure you select your correct address and building number from the drop-down menu).
8. Click “Check Service Availability”.
9. Next, select the product and package you wish to add.
10. Review your Order Summary and select a payment method. You will be required to input a credit card nickname and payment information.
11. Click “Pay & Place Order”.

How to Change Your Location

Are you moving locations and want to keep your InternetNow service?

1. First, make sure your new location has InternetNow service available. Select Your Location ➤
   If your new location isn’t listed, check if you qualify for one of our other types of unlimited Internet services.
2. Next, if your new location qualifies for InternetNow, determine the Connection Types (e.g. Wall Jack or WiFi) for both your existing service location, and your new service location: View InternetNow Service Connection Types
   
   Scenario 1: Same Connection Type
   If you are moving into a building with the “same” connection type (e.g. WiFi Connection to WiFi Connection) please proceed with steps 3-7.

   Scenario 2: Different Connection Type
   If you are moving into a building with a “different” connection type, (e.g. WiFi Connection to Wall Jack Connection) you will need to cancel your current service and sign up as a “Returning Customer” at your new location. Follow Returning Customer signup instructions above.
3. Log into AccountView.
4. Select “Change Service Location”.
5. Select a date for when you want service to disconnect at your current location and reconnect at your new location.
6. Input your new service address and select it from the dropdown.
7. Select “Move Services”
   If you are receiving an error message, it’s because your new location doesn’t qualify for InternetNow service or has a different connection type. If this happens, cancel your current service and sign up for service as a Returning Customer once you’ve moved into your new location.

How to Change Your Package

Use this section to upgrade and downgrade your service:

• If you choose to upgrade, your speed and price will change immediately, and you will be charged a prorated amount depending on your billing date.
• If you choose to downgrade, your speeds and monthly bill will go into effect on your next billing date.

Steps to change your current InternetNow package:

1. Log in to your AccountView profile.
2. On the right side of the screen, click “Change Subscription” highlighted in blue.
3. Choose the desired package plan, and select “Continue”.
   Note – Different locations may have different packages available.
4. Review your order, and select the orange “PAY & PLACE ORDER” button.
5. View your Confirmation Order, or select View Receipt.

About InternetNow Billing

InternetNow is a prepaid product. This means when you sign up for service, you will be required to provide a payment method. This payment method will be charged once service is installed and will be charged once a month following your installation date. Should you need to cancel service or change your payment method, you can do that in AccountView.

For instructions managing your account, visit our Account Support page.

How To Use AccountView

AccountView is home to all your account information. With AccountView you can manage payments, view statements, submit support requests and more. For AccountView support and how to’s, visit alaskacommunications.com/accountsupport.

Having Trouble Ordering

If you are having trouble ordering InternetNow service, please call and speak to a Customer Service Representative 1-800-808-8083.

How to Cancel InternetNow

InternetNow is a prepaid service and you must cancel before your next billing date. Your service will remain active through the month you've paid for and will expire on your next billing date. There are no refunds. Should you want to reactivate your service, your AccountView will still be available.

1. Log in to your AccountView
2. On the Summary page, click “Cancel Subscription”
3. Once the modal pops up, select the blue CANCEL SUBSCRIPTION button
   

How to Find a MAC Address

Connecting your gaming or streaming device to your InternetNow service is simple. You’ll need to enter your device MAC address into your InternetNow account settings. Finding your MAC address is unique to each device (Xbox, PlayStation, Roku, etc.). Please search for “how to find MAC address on (device)”. Your device manufacturer or technical blogs will provide you with the latest steps for finding this information.

How to Manage Random MAC or Private Address

iOS 14

Apple’s recent iOS 14 update includes a Private Address feature that changes the MAC address of your device for each network it connects to. When connecting to InternetNow with a WiFi Connection Type, users should disable this feature to avoid filling multiple device slots on their account. Since InternetNow uses your device’s MAC address to authenticate to our network, our customers will need to turn this feature off.

iPhone or iPad

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Tap the “I” info icon next to the network
3. Toggle “Private Address” to off
4. Return to Wi-Fi Setting and turn Wi-Fi off and back on again
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account.

Apple Watch

1. Open the “Settings” app and connect to our “InternetNow5G” network
2. Select Wi-Fi
3. Select our “InternetNow5G” network
4. Toggle “Private Address” to off
5. Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account.

Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different Wi-Fi connections. When connecting to InternetNow, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for “use random MAC address” it is likely that your version of Windows 10 does not have this feature.

1. Select the “Start” button in the bottom left corner of the screen
2. Select the gear icon to go to “Settings”
3. Select “Network and Internet”
4. Select “Wi-Fi”
5. Set “Use random hardware addresses” to “Off”

Android 10

Phones running the Android 10 operating system (Android Q) include a feature that randomizes the MAC address for different Wi-Fi connections. This feature is enabled by default, but can be disabled for specific Wi-Fi networks. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account.

Google Pixel

1. Open the Settings app
2. Select Network and Internet
3. Select Wi-Fi
4. Connect to the “InternetNow5G” Wireless network
5. Tap the gear icon next to the current connection
6. Select Advanced
7. Select Privacy
8. Select “Use device MAC”
9. Verify device MAC address matches the MAC address in account

Samsung Galaxy

1. Navigate to “Settings”
2. Select “Connections”
3. Select “Wi-Fi”
4. Select “InternetNow5G”
5. Tap the gear shaped icon next to the network you connected to
6. On the next screen there is a menu labeled “MAC Address Type”.
7. Tap on “MAC Address Type”
8. Select “Use Phone/Device MAC”
9. Repeat these steps for the other InternetNow networks

How to Add a Device

Now that you are signed up for InternetNow and registered a profile in AccountView, adding additional devices to your InternetNow service is simple and may be done in one of two ways: (1) in AccountView (2) via our Splash page.

Add a Device Through AccountView

1. Log into AccountView
2. Select “Account Detail” on your InternetNow account
3. Click on the “Settings” tab
4. Add in the wireless or wired MAC address of your device
5. Add a description or name of the device to differentiate from others

Add a Device Through the Splash Page

1. Open a web browser from the device you would like to add. Our splash page will populate after connecting to our network. If the page doesn't load immediately, navigate to a non-https site such as www.gointernetnow.com
2. Once the splash page populates, select “log into your AccountView” under the section “I'd Like To Add A Device To My Account.”
3. When you log into your AccountView with the desired device, it will automatically add it to your InternetNow service.
4. Simply name your device and add!

Please note, the max number of devices allowed per account depends on your package.

Do I need equipment (i.e. router)?

It depends.

If you live in a Wall Jack building, we recommend connecting a router to the Ethernet port in the wall jack that has our logo on it. The router will give you WiFi capability. If you don’t have a router, you can connect your laptop or computer directly into the Ethernet port using a Ethernet cord.

If you live in an InternetNow WiFi-enabled building, then you do not need any additional equipment. Our WiFi buildings provide connectivity to compatible devices via the building’s WiFi connection.