No-Contact Install

Adapting The Way We Work With You

To protect your home or business, and our teams, and in following guidelines set by the CDC, we have temporarily adapted the way we are installing internet service. Here are the steps we’ll take together to get you connected:

Protecting You and Our Team

1. Please do not approach our field technician during your appointment and respect safe social distancing, per our no-contact policy – our tech will respect the same safe social distancing policy with you and your family.
2. If you have a medical condition or situation that puts our technician at risk during an appointment, please reschedule your appointment as soon as possible. Call 800-808-8083.

What To Expect

1. During your service appointment time, the field technician will come to your location
2. We will complete outside work to the NID (network interface device) connecting our network to your home
3. We will deliver your modem with router to your doorstep
4. In some instances, we may perform special or custom wiring, then pass the equipment to you through a window, door, or other structure
5. We (your field technician) will attempt to call you (two times) during your designated installation appointment time to reach you
6. We will instruct you on placement and powering on of your modem with router
7. In case of a more complicated installation requiring wiring, during install appointment, our tech must speak with the individual who will rearrange wiring (determined during order placement)

We will walk you through additional troubleshooting scenarios as needed during your service call. Should you miss our call, please contact us at 800-808-8083 (563-8000 in Anchorage) for technical support – select option 4.

Thank you for your patience during this time and we appreciate you as a valued customer.

Your Alaska Communications team.

Here are the first steps you will take as you prepare for our call:

1. Locate and open modem box (delivered to your door)
2. Locate a telephone jack next to a power outlet
3. Pull out the power cord from the box

   

4. Connect one end of the power cord to the modem. connect the other end to the wall outlet.



5. On the side of the modem, ensure the "power" button is pressed in.



6. Connect one end of the DSL cable to the modem and the other end to the wall jack (similar to the port in the image below).



7. Once power and DSL are connected, the modem lights will illuminate (take about a minute) and you will be connected to the internet. Should lights not illuminate, you may need to test a different wall jack. We’ll walk through additional troubleshooting scenarios as needed to ensure you’re connected.