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Support

quick answers and tips self-service solutions

Have technical or account questions? Need help with products, services, or billing?  Enter a search term or click on a category for quick answers to your questions. We've got you covered.

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AccountView

Get the most out of your Alaska Communications home and business services by managing your account on the go. Log in and set up AccountView, then download the app for mobile convenience - it's easy!

ACCOUNTVIEW  APP DOWNLOAD

AccountView is your personal portal into your account and services. View and pay bills, set up AutoPay, see service notifications, create trouble tickets, request assistance, and more. 

ios
For iPhone and iPad

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For Android Devices

ALASKA VOICE APP DOWNLOAD

Have ONEplace? The Alaska Voice App lets you manage your calls and messages,
with even more account flexibility. Download the app or login below.

ios
For iPhone and iPad

Download ONEplace for your Apple device.

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For Android Devices

Download ONEplace for your Android device

windows
ONEplace Online

Login to ONEplace, then go to Downloads.

How do i  set up my email?

If you are connecting to the Internet through an ISP other than Alaska Communications and are having trouble sending mail, you may need to change your Outgoing server to the one used by your ISP or send through Webmail.

If you have domain hosting service with us, please contact coordinator@acsalaska.net for the settings specific to your domain.

Email Server Settings

  • For POP Incoming Server: Mail.acsalaska.net
    Port: 995
    Security: SSL
    Authentication: Password
    Username: Full Email Address With domain (example: 907*******@acsalaska.net)
    Password: Email password

  • Outgoing server: Mail.acsalaska.net Port: 587 or 465
    Security: SSL
    Authentication: Password
    Username: Full Email Address With domain (example: 907*******@acsalaska.net)
    Password: Email password

  • For IMAP Incoming Server: Mail.acsalaska.net
    Port: 993
    Security: SSL
    Authentication: Password
    Username: Full Email Address With domain (example: 907*******@acsalaska.net)
    Password: Email password

  • Outgoing Server: Mail.acsalaska.net Port:25
    Security: None
    Authentication: None