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About Your First Bill:

Why is my first bill so high? What should I expect on my first bill? Why are there partial month fees?

You may have noticed that your first invoice is slightly higher than expected. Your first bill is not typical because it may contain some of the following charges related to the setup or a change to your service.

• Prorated Charges: Your first invoice will likely include some prorated charges to cover your first, partial month of services. For example, if your bill is generated on the 15th of the month and your service started on the 5th, then your invoice will contain a charge for 10 days of service plus the cost of next month’s service.
• One-time charges: When setting up or changing service, sometimes there is a one-time charge (such as an installation fee).
• Taxes and surcharges: Typically, taxes and surcharges are a percentage of your total bill and since your bill is higher than normal, your taxes and fees will be higher than normal as well.