Support Center - Alaska Communications

Customer Support Center

Get the most from your service with support for managing your account, billing, service requests, configurations, and more.

Frequently Asked Questions

Accounts Login
Affordable Connectivity Program
Billing FAQs
Bill Payment Options
Business Service Installation
CPNI Password Recovery
CPNI Permissions and Status

Email Server Settings
Fiber Construction
Home Internet Installation
How To Find Your MAC Address
How To Maximize Bandwidth
Small Business Support
Request Technical Support

ACCOUNT and BILLING

Account Support

Account FAQs
Accounts Login
AccountView Support
My Account Support
CPNI Password Recovery
CPNI Permissions and Status

Billing Support

Billing FAQs
Bill Payment Options
Tax and User Fee Summary

HOME PRODUCT AND TECHNICAL

Internet Support

Internet FAQs
How To Maximize Bandwidth
How To Reconnect Your Modem
How to Signup for InternetNow
InternetNow Support
Landlord Letter of Authorization
Modem SmartRG User Guide
Plume^® WiFi Support
Service Installation: Home Internet
Speed Test
Troubleshoot Internet Connection
Unlimited 1Gig Internet FAQs

Email Support

Email FAQs
About AlaskaMail
Email Filtering
Email Server Settings
Password Change
Webmail Login

Voice Support

Voice & Phone FAQs
10-Digit Dialing Requirements
AKVoice Support
Home Voice: Custom Calling Features
How To Forward Your Phone
ONEplace Online Support
Service Installation: Home Voice
Troubleshoot Phone Connection
Voicemail Instructions

BUSINESS PRODUCT AND TECHNICAL

Internet Support

Internet FAQs
Small Business Support
24-Hour Repair Guarantee
How To Maximize Bandwidth
Modem SmartRG User Guide
Service Installation: Business Internet
Speed Test

Email Support

Email FAQs
About AlaskaMail
Email Filtering
Email Server Settings
Password Change
Webmail Login

Voice Support

Voice & Phone FAQs
10-Digit Dialing Requirements
AKVoice Support
Business Voice: Custom Calling Features
How To Forward Your Phone
ONEplace Login
ONEplace Admin Login
ONEplace Online Support
Service Installation: Business Voice
Small Business Support
Troubleshoot Phone Connection
Voicemail Instructions

IT Support

Business Continuity
Collaboration
Cyber Security
Mobility
Productivity
Security

Network Support

NetStats User Guide
NetStats Portal Login
Network Map

Troubleshooting

Troubleshoot Internet Connection
Troubleshoot Phone Connection

APP DOWNLOADS

AccountView

AccountView is your personal portal into your account and services. View and pay bills, set up AutoPay, see service notifications, create support requests, and more.

For iPhone and iPad
For Android Devices

My Account

With the My Account app you can view your payments details, update payment method, view service details, place new orders, report an issue or submit a contact request, and more.

For iPhone and iPad
For Android Devices

HomePass™

HomePass is a smart home membership that works with your Plume® Superpods™ for WiFi that's faster and more reliable over time by adapting to your usage.

For iPhone and iPad
For Android Devices

ONEplace ~ Alaska Voice App

Have ONEplace? The Alaska Voice App lets you manage your calls and messages with even more account flexibility. Download the app or login below.

Download for iPhone and iPad

For iPhone and iPad

Download ONEplace
for your Apple device.

Download for Andriod Devices

For Android Devices

Download ONEplace
for your Android device

Download for Windows

For Desktops

Login to ONEplace,
proceed to Downloads

SETUP AND USER GUIDES

Internet

How to Maximize Bandwidth
Modem SmartRG Userguide
Plume^® WiFi Support
Speed Test

AKVoice | Voice over Internet

Network Readiness Guide
AKVoice Administrator Setup Guide
AKVoice Administrator Setup
AKVoice User Setup Guide
AKVoice User Setup

Alaska Voice App

Alaska Voice App Overview
Alaska Voice for Desktop User Guide

ONEplace Portal

What is ONEplace Portal?
ONEplace User Guide (PDF)

Phones | Adapters

OBi300 Adapter Setup Guide
OBi IP Desk Phone Quick Start
AKVoice Analog Device User Guide
Cloud Conferencing User Guide

Phone Features Guides

OBiHai 1022/1062 Feature Guide
How to Forward Your Phone

POLICIES AND REGULATIONS

24-Hour Repair Guarantee
Acceptable Use Policy

CPNI
Privacy Policy

Regulatory
Service Policies

Terms and Conditions
Voice Services Catalog

CONTACT INFORMATION

For Business

Business Contact Us
855-565-2556
[email protected]

For Home

Residential Contact Us
800-808-8083
[email protected]

On Social Media

Virtual Assistant

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