Thank you for choosing Alaska Communications. We understand the importance of keeping you connected to what matters most - your family, business, customers, and more. We want to ensure we’re providing reliable service while eliminating as much risk as possible to the potential spread of any illness. Coronavirus Information Updates
Adapting The Way We Work With You
To protect you and our teams, and in following guidelines set by the CDC, we have adapted the way we interact with customers – with as little contact as possible. Please read this document in its entirety, as adherence to these steps and safety is essential and may impact your service.
Here’s what to expect for your appointment, how to prepare, and what you need to know:
During your service appointment time, our field technician will come to your location
We will inform you when we are on the way, calling the designated Point of Contact (POC)
Where applicable, we will complete outside and remote work to connect our network to your business
POC must be on location to provide us with access to service areas, including building Communication Closet, if needed (may require building owner/manager access)
Please have the area(s) clear, clean, and accessible for minimal contact
To keep you and our Technician safe while practicing effective social distancing, we need assurance that:
Minimal or no other employees in area(s) we will work (other than point of contact), with ability to practice safe social distancing
Safe access to the rooms/ location(s) of service and equipment placement
No person on premise is known to have tested positive for COVID-19
No person on premise has traveled outside Alaska in the last 14 days
No person on premise has reported a body temperature over 100.3F
No person on premise is known to have been exposed to another person with a confirmed case of COVID-19
If our technician determines they are unable to safely complete your appointment, we will inform you during your appointment time and will work with you to reschedule or, where possible, find a satisfactory alternative solution
We also appreciate your understanding as we’ve been working through longer wait times for appointments as a result of our communities’ important and valuable business service needs (i.e. medical and emergency personnel-related activities).
If you have questions about your appointment or services, please feel free to reach out to your Service Delivery Specialist at 907-564-1968.
Thank you for choosing Alaska Communications. We appreciate you as a valued customer.