Email Support

About AlaskaMail®

Q. What is AlaskaMail?

A. AlaskaMail is your anywhere, anytime, online email client that runs in your web browser. AlaskaMail allows you to access your email, contact list, and calendar from any computer with Internet access.

Q. How much inbox storage do I have?

A. We provide 5 GBs of storage. In addition, we provide spam blocking, calendar functionality, and more.

Q. How can I check how much storage I’m using?

A. From your home page, (the first screen when you log in) click on the “storage capacity” link. You’ll always know exactly how much space is in your inbox. We will also let you know when you’re approaching your storage limit by sending you a message when you’re at 80%, 90% and 100% of your email storage capacity.

Q. Will I continue to receive spam messages?

A. The AlaskaMail email system gives you top spam filters and virus protection. While we can’t guarantee zero spam, we will continue to update our spam filtering system.

Q. I have an email address, but can’t remember my login – can you help?

Absolutely! You can request password help and username help through customer service. 

Q. How can I change my password?

A. Visit change your password for email self-help or give us a call at 907-563-8000 (local) or 800-808-8083 (toll free).

Q. What if I forgot my password?

A. Visit password help here for email self-help or give us a call at 907-563-8000 or 800-808-8083.

Q. What happens if I reach my storage limit?

A. We will message you in advance to let you know when you’re approaching (or reach) your limit so you can manage storage by moving or deleting files. If you reach your limit, you will not lose files, but need to manage your inbox storage accordingly.

Q. Can I buy more storage if I need it?

A. Not at this time.

Q. Can I keep my email address if I disconnect my Home or Business Internet service?

A. No.

Q. How do I discontinue my email address if I no longer need it?

A. No problem – just contact us and we can discontinue your email.

Q. I have forwarded my email to another webmail platform – what do I need to do?

A. There is nothing you need to do – your emails will continue to be sent and delivered from your current client. Try out your upgraded webmail platform to receive all your email (from all addresses) in one convenient location. Enjoy the upgrade!

Q. If my account has been closed, can I still access my emails?

A. No. However, we do retain your email records for up to 30 days after the account is closed. Contact customer service if you would like to reinstate your email service and email records. Email records can only be reinstated, if you configured your email to IMAP protocol. If your email account was configured with POP protocol, your records are not kept on our mail server but are retained on your access device used to set up the email delivery protocol.

Q. What if I have my email set up to forward to another email address?

A. No problem. Accounts that have forwards set up will be considered “active” and you do not need to log into your account to avoid being closed.

Q. Can I access my stored emails from an account that was closed more than 30 days ago?

A. That depends. If you configured your email with IMAP protocol, email records are permanently deleted after 30 days. If your email account was configured with POP protocol, your records are not kept on our mail server but are retained on your access device used to set up the email delivery protocol.

Q. If I disconnect my Home or Business Internet services, can I keep my email?

A. No.

Q. How do I discontinue my email address if I no longer need it?

A. Just contact us at [email protected] and we will discontinue your email prior to being charged.

Q. If I disconnect all services from Alaska Communications, can I access emails from my account?

A. No

Q. Where can I find AlaskaMail self-support tools and more information?

A. When you are logged into your webmail, you can also access support tools by clicking on the "help" icon in the upper right-hand corner of your email inbox.

Email Filtering

What is the Email Filtering Service?

We have developed a custom, robust, email filtering service that will effectively and efficiently help you block spam. This service will filter your incoming email messages and automatically move unsolicited email to your Junk Mail folder where you can mark the messages for permanent deletion or return the messages to your Inbox.

Q. Why are unsolicited messages a problem?
A. Email messages provide vendors a low-cost medium to promote products and services. Vendors can obtain the email addresses of potential customers in a number of ways and with relative ease. As a result of the low cost and the easy access to potential customers, unsolicited email messages have increased rapidly in Internet users' email boxes despite service providers' efforts to minimize the problem.

Q. Why choose AlaskaMail - the Alaska Communications webmail solution?
A. Our email service saves you time. Our easy-to-use user interface brings together the functionality of a scoring system and routing system to deliver a custom, flexible, and powerful service for email subscribers. Other solutions, such as client-side filtering, require the email subscriber to download all messages from the mail server in order to filter them. If a user has accumulated a large amount of messages, this can take a considerable amount of time.

How do I add or remove email forwarding?

Email forwarding is a service that redirects all of your incoming email to a different address.

1. Go to the preferences settings located on the left side of your screen under the gear
2. Choose the option for Advanced - Forwarding
3. You can elect to enter, modify, or remove your preferred forwarding email address

Email Headers: How to View

How can I view email headers?

Please select your email client below. If your program is not listed you can check here: http://mxtoolbox.com/Public/Content/EmailHeaders/.

Webmail

1. Open the email message.
2. Beneath Subject, From, and Date you will see Options.
3. Click View Message Details.

Mac Mail

1. Open the email message.
2. Click the Message menu.
3. Click Show.
4. Click Raw Source.

Microsoft Entourage

1. Open the email message.
2. Click the View menu.
3. Click Source.

Microsoft Outlook Express

1. Open the email message.
2. Click the File menu.
3. Click Properties.
4. Click the Details tab.
5. Click Message Source.

Microsoft Outlook 98, 2000, 2003

1. Open the email message.
2. Click the View menu.
3. Click Options.

Microsoft Outlook 2007

1. Locate the email message in your Inbox and right-click it.
2. Click Message Options.

Mozilla Thunderbird

1. Open the email message.
2. Click the View menu.
3. Click Headers.
4. Click All.

Email server settings

What are my incoming (POP3) and outgoing (SMTP) email server settings?

Please use the below details to update your email settings.

Unless absolutely necessary, please configure your device to automatically get DNS server settings. This allows us to update or migrate DNS servers without interrupting your service. Almost all devices support this configuration. If you are configuring a device that does not support the automatic retrieval of DNS servers, please use the following DNS servers:

Not sure which server settings to use? Search your email client's (e.g. Gmail, Mac Mail, Outlook, etc.) Help Center for instructions on setting up IMAP or POP.

If you are connecting to the Internet through an internet server provider (ISP) other than Alaska Communications and are having trouble sending mail, you may need to change your Outgoing server to the one used by your ISP or send through Webmail.

If you would like assistance by email, please contact [email protected].

Reporting fraudulent emails, viruses, or phishing scams

How do I report fraudulent emails, viruses, or phishing scams?

You can report these types of issues to our Abuse Department at [email protected]. If you are forwarding an example email, please make sure to include the full message headers.

Issues With AlaskaMail

Attention: If you are experiencing issues with AlaskaMail, here’s why and what you can do.

Recently, a security update was made to AlaskaMail. For your protection, any device or email client using outdated settings may be unable to send emails until updated to more secure settings. To do this, make sure your settings are set to the latest server settings. Instructions are unique to each user’s device (mobile, tablet, PC, etc.) or email client (Gmail, Yahoo, Mac Mail, Outlook, etc.). For help changing your settings, please refer to your device or email support website as they provide step-by-step instructions on how to change these settings.

If you have domain hosting service with us, please contact [email protected] for the settings specific to your domain.

If you are having difficulty or are unable to update your email client to current standards, you can use our web-based email service Webmail or contact technical support at 800-808-8083.

How To Change Your AlaskaMail Email Password

1. Go to the main Alaska Communications website, www.alaskacommunications.com
   Desktop site – Click on “Check my AlaskaMail” at the top right hand corner of the screen
   Mobile site – Touch the 3 lines in the top right hand corner. Then select “Check my AlaskaMail”
   
   
2. Click on the “Forgot Password?” option
   
3. Enter your Email address in the “Email” field. Then type in the characters you see in the large field below your Email, into the “Characters from the picture” field
   - If you are having a hard time reading the characters, you can either click on the “Reload” button to be shown a new set of characters, or you can click the “Audio” button to have the computer read them aloud
   
   
4. Now it will ask you for the security question you have set up on the account (the answer is case sensitive)
   - If you cannot remember the security question answer, or if you do not have one set up, please contact Technical Support at 800-808-8083
   
5. Now you will see the option to enter your new password
   - The only requirement is that the password must be 8 characters long, but we recommend using uppercase and lowercase letters, numbers, and special characters. The color- coded bar at the bottom will let you know how strong the password is
   
   
6. Success! You have changed your password. Click OK, and it will take you back to the mail login screen
   
7. Sign is as normal

Relaying email through Alaska Communications

I would like to relay email through your server. What settings do I use? How can I make sure I am not identified as a spammer?

What SMTP relay settings should I use?

Server: mail.acsalaska.net

Port: 465 for POP or Port 587 for IMAP

Does your server require authentication?

Authentication is required using SSL and your email password.

Is there anything I should do to make sure I am not identified as a spammer by Alaska Communications email systems?

There are limits on total numbers of recipients per message (capped at 50), and number of connections per hour (defaults to 100 for non-authenticated emails. If you do use authentication on your outgoing, the limited is 500 per day.) An error message is sent if these thresholds are reached. If you have questions, or need to adjust these thresholds, please contact us.

How To Save Email Contacts & Documents

I have AlaskaMail - how do I save my contacts and documents?

1. Select “Gmail” in the upper left corner of your email inbox.

2. Select “Contacts” then click “More.” If your screen looks different than below, please move to the next step.

3.Click on the link to "Go to old contacts."

4. Select “more”at the top of the screen.

5. Select "All Contacts." Be sure to select export format "Google CSV" then click the blue "Export" button.

6. Finally, export the contacts file to your computer by saving the CSV (Comma Separated Values) file.

Now, you can import your contacts to your AlaskaMail inbox.

Uploading contacts to your new AlaskaMail inbox:
1. Log into your new AlaskaMail account.
2. Select the “Contacts” tab and select "Gmail" as the format of file.

Select Contacts, Import, then Browse
3. Click on “Browse” and search for the file you just saved to your computer.
4. Next, select "Import" to finish uploading your contacts.

Save documents in other email applications (Wallet, photos, etc.)
1. Login to your "old" email inbox
2. From the inbox, click on the nine dots in the upper right corner of the page
3. Then click on the application where your documents are saved
4. Download documents, photos, videos, and files to your computer and save

Note: If your email address was used to register your wireless Android device, you will need to contact your wireless provider for further instructions.

Have questions? Call us at 855-907-7093.

How To Update AlaskaMail Settings

How do I update my AlaskaMail email settings

If you access your email using your mobile device or a desktop application such as Gmail, Outlook, Thunderbird, Mac email, etc., you will need to update your settings.

• From your device (phone, tablet, or computer) go to email “settings”.
• From your phone or tablet this may be under tools, settings, email settings, then Incoming Server Settings.
• From your PC it may be from tools, account settings, then click on the email address to update settings.
• For POP Incoming Server: Mail.acsalaska.net
  Port: 995
  Security: SSL
  Authentication: Password
  Username: Full Email Address With domain (example: 907*******@acsalaska.net)
  Password: Email password
• Outgoing server: Mail.acsalaska.net Port: 587 or 465
  Security: SSL
  Authentication: Password
  Username: Full Email Address With domain (example: 907*******@acsalaska.net)
  Password: Email password
• For IMAP Incoming Server: Mail.acsalaska.net
  Port: 993
  Security: SSL
  Authentication: Password
  Username: Full Email Address With domain (example: 907*******@acsalaska.net)
  Password: Email password
• Outgoing Server: Mail.acsalaska.net Port:25
  Security: None
  Authentication: None

If you log in using a web browser (the AlaskaMail login page) from your PC, bookmark the following page: https://mymail.acsalaska.net/.