Voice & Phone Support

Anonymous Call Rejection feature

How do I operate Anonymous Call Rejection on my home phone?

Anonymous Caller Rejection allows you to reject incoming calls from callers who have intentionally blocked their Caller ID information. Instead of reaching you, these anonymous calls are routed to an announcement that says: "The party you have dialed will not accept blocked calls. Please redial with your number unblocked."

• Calls that block both the directory phone number and the name are rejected.
• Calls that provide either the directory number or the name are accepted.
• If the calling party's information is unavailable, the call is accepted.
• Lines with Anonymous Caller Rejection receive no indication that a caller has been rejected.
• An anonymous caller is routed to the announcement whether the subscriber line is busy or idle.

This feature must be programmed on your line before it can be used; please contact us to add it.

How to Use:

• To activate (reject blocked calls) press *77.
• To deactivate (receive blocked calls) press *87.

How do I operate Caller ID on my home phone?

Caller ID displays name and number of caller(s) - even if they don't leave a message or you don't answer the phone.

How To Use:

1. When you receive a call, wait until your telephone completes the first ring.
2. The telephone number and name associated with that number will appear on your display screen.
3. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Please note: Blocked calls and calls from areas without Caller ID will not be displayed.

Can you tell me more about Caller ID?

How will my name appear?

The first 15 characters of your primary directory listing will display. If you have a non published or non listed listing, the first 15 characters of your billing name will display.

What are the advantages of allowing my name and number to display?

Caller ID is like the peephole in your front door. It allows you to control your telephone service by showing you who is calling before you pick up the telephone. You may choose not to answer calls which have been blocked and show the "Private" indicator on your Caller ID display unit. In turn, people you call may not answer if you have blocked your name and number.

How do I block display of my name and number?

"Per call blocking" is available at no charge to every customer. If you dial *67 prior to making a call your name and number will not display. "Private" will show on the receiver's display. "Per line blocking" is also available at no charge, but customers must request it. For customers with specific needs, such as criminal justice workers or domestic violence victims, this option blocks name and number display on every call.

What about "non pub" and "non list" customers?

All customers' names and numbers will display. Non published and non listed service pertains to listings in the directory, or with directory assistance. Remember that no one sees your name and number display unless you choose to call them; the directory and directory assistance are available to everyone whether or not you choose to call them.

If I don't subscribe to Caller ID, will my name and telephone number be displayed?

Yes. The name and telephone number of every customer is displayed with every call, unless blocked.

How do I operate Caller ID Per Call Block on my home phone?

Caller ID Per Call Block prevents your phone number from being displayed to the person receiving your call.

How To Use:

• Press *67 (Rotary: dial 1167), then dial the number you are calling.
• The party you're calling will not be able to see your number displayed on their screen. The word "private" appears instead.

Please note:

You must dial *67 before each call you place to activate this feature.

How do I operate Continuous Redial on my home phone?

Continuous Redial saves time by programming your phone to repeat dial a busy number for you.

How To Use:

1. Upon hearing a busy signal, press the switchhook and release quickly to hear special dial tone. (If you have already hung up, pick up handset and listen for normal dial tone.)
2. Press *66 (Rotary: dial 1166).
3. If line is still busy, hang up. (Your phone checks the number for 30 minutes.)
4. A call back ring alerts you if the line becomes free.
5. Pick up handset to automatically connect the call.
6. To cancel, depress the switchhook and release. Listen for special dial tone.
7. If you've already hung up, lift handset and listen for normal dial tone. Press *86
   (Rotary: dial 1186).
8. Listen for confirmation tone or announcement and hang up.

How do I operate Distinctive Ring on my home phone?

Distinctive Ring allows up to three secondary telephone numbers assigned to one line. Each secondary number will have its own ring cadence. The rings let you to know who the call is for before picking up the phone. The secondary numbers are used for in-bound calls only. You cannot call out on the secondary numbers. Although the secondary numbers cannot place outgoing calls, they can receive collect and third party calls unless blocked.

The primary line can have Custom Calling features:

• If the primary line has Caller ID, the secondary numbers when dialed will appear on the Caller ID equipment.
• If the primarily line has Call Waiting and one of the secondary numbers is called, the Call Waiting feature will work.
• If the Call Waiting feature is in use and another of the secondary numbers is called, the caller will get a busy signal.
• One free directory listing is included for the Distinctive Ring number. No charge for non-pub or non-listed.

Using the Call Authorization feature

How do I make a long distance call from my home phone using Call Authorization?

To dial long distance using call authorization or call accounting, dial the phone number, listen for the tone, and then enter your numeric code.

Using the Call Forwarding feature

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How do I operate Call Forwarding on my home phone?

Call Forwarding forwards your calls to where you're going to be.

Home Phone

• How to use:

1. Press *72. Listen for dial tone.
2. Dial the number that will be accepting your calls. Call Forwarding is in effect when the party answers.
3. If the line is busy or no answer, hang up and repeat the first two steps. No answer is required to establish Call Forwarding on the second attempt.

How to cancel:

1. Press *73. Upon cancellation, you will hear two beeps.

• While your calls are being forwarded you may still make calls from your telephone. Remember that calls forwarded to numbers outside your local calling area are long distance. Toll charges will apply to these calls.

Using the Call Waiting feature

How do I operate Call Waiting on my home phone?

Call Waiting lets you know when you have another incoming call while you are on the phone. A beep tone alerts you that another call is waiting.

Home Phone

• How to use:
1. To answer the second call without losing the first call, press the switchhook quickly to place the first call on hold. You are now connected to your second call.
2. To return to your first call, press the switchhook quickly to disconnect or place the second call on hold.
3. If you hear the tone indicating that a second call is coming through, and you would like to end your current call rather than putting them on hold, simply hang up your phone, and it will ring with the second call.

• How to cancel:
1. Press *70 and listen for the special tone.
2. Dial the number of the person to whom you wish to talk without the Call Waiting feature in effect.
3. For the duration of this call, Call Waiting feature is disabled. Incoming callers will get a busy signal.
4. Call Waiting will automatically reactivate once you hang up.

Using the Follow Me Call Forwarding feature

Follow Me Call Forwarding allows you to redirect all incoming calls to another telephone number from any location.

Using the Intercom feature

How do I operate Intercom on my home phone?

Intercom allows you to communicate with other extensions at your home or business.

How To Use:

1. If your line is programmed with this feature, dial your own telephone number.
2. Listen for a slow busy signal.
3. Hang up.
4. All extensions on the line will ring.
5. Lift the receiver to talk.

Using the Last Call Return feature

How do I operate Last Call Return on my home phone?

Last Call Return redials your last caller even if you couldn't answer in time.

How To Use:

1. Pick up handset and listen for normal dial tone.
2. If you were already on the phone and ignored Call Waiting, press the switchhook and release quickly.
3. Press *69 (Rotary: dial 1169). Your call will go through like a normal call.
4. If the line is busy, hang up. Your phone will keep trying the number for 30 minutes. A callback ring alerts you if line becomes free.
5. Pick up handset to automatically connect the call.
6. To cancel, press *89 (Rotary Phone: dial 1189).

Please Note:

1. Last Call Return does not work on 800 or 900 numbers outside the specified service area, or if other call services such as Call Forward or Line Block have been activated.
2. Calls coming from phones or areas without Caller ID will not be available for Last Call Return.

Using the Selective Call Acceptance feature

How do I operate Selective Call Acceptance on my home phone?

Selective Call Acceptance allows you to accept calls from numbers on a special list only.

How to Use:

• Press *64, listen for announcement and how many numbers are stored.
• Press 3 to turn the feature on or off as needed.
• To add the last caller to your forward list press #01#.
• To hear the phone numbers on your list press 1.
• To add a number to your list press #.
• To remove a number from your list press * and follow voice instructions.
• To hear instructions again, dial 0.

Please note:

This service can work with Call Forward calls. Numbers on your list will follow you to Selective Call Forward number. An incoming call from a telephone number that is not on the list is routed to an announcement that the called party does not wish to receive the call.

Using the Selective Call Forward feature

How do I operate Selective Call Forward on my home phone?

Selective Call Forward allows you to forward up to 12 selected incoming numbers, while remaining calls ring to original location.

How to Use:

• Dial *63.
• Press 3 to turn the feature on or off as needed.
• To add the last caller to your forward list, press #01#.
• To hear the phone numbers on your list, press 1.
• To add a number to your list, press #.
• To remove a number from your list, press * and follow voice instructions.
• To hear instructions again, dial 0.

Using the Selective Call Reject feature

Selective Call Reject allows you to reject calls from specific numbers. When a person attempts to call you from one of these numbers, they will receive a prerecorded Call Rejection announcement. Other calls will ring and be received normally.

How to Use:

• Dial *60.
• Press 3 to turn the feature on or off as needed.
• To add the last caller to your forward list, press #01#.
• To hear the phone numbers on your list, press 1.
• To add a number to your list, press #.
• To remove a number from your list, press * and follow voice instructions.
• To hear instructions again, dial 0.

Please note:

You will not be notified when calls have been rejected.

Using the Speed Calling feature

How do I operate Speed Calling on my home phone?

Speed Calling lets you program a two-digit code that can access 30 frequently called numbers, including long distance numbers.

How To Use:

• Press 75# (Rotary: dial 1175) and wait for dial tone. (Rotary phones must wait for four seconds.)
• Select a two-digit code (numbers 20 through 49).
• Dial the code you selected and the complete telephone number (include "1" and area code if needed), then press #. Rotary phone will hear a four-second pause). Two (2) beeps confirm your entry.
• To call numbers, select Speed Calling by dialing your two-digit code, then press #. (Rotary will hear a four-second pause before call is connected.)
• To change an existing Speed Calling number, follow the steps above to re-program.

Using the Three-Way Calling feature

How do I operate Three-Way Calling on my home phone?

Three-Way Calling allows you to talk to two parties at the same time. It can be used when you have placed or received a call.

Home Phone

• How to use:
1. Press the switchhook quickly to put first call on hold. You will hear three (3) beeps, then dial tone.
2. Dial the second number. (You may talk privately with the second party before including the first call.)
3. To add the first call, press the switchhook quickly and all three parties will be on the line.
• When receiving a busy signal or no answer with the second call, you can return to first call by pressing the switchhook quickly, taking them off hold.