Introduction

At Alaska Communications, we offer voice services uniquely designed to support customers across Alaska and beyond. As our customer, you receive service and support from a provider with over 100 years of experience.
Alaska Communications is the Incumbent Local Exchange Carrier (ILEC) for major urban centers and dozens of rural communities across Alaska. As the ILEC, we are the original provider of telephone services in these areas. We serve residential, business, healthcare, education, Alaska Native and tribal organizations, and enterprise customers, as well as federal, state, and local governments. When you choose Alaska Communications, you benefit from project expertise and a customer service approach that focuses on your needs and satisfaction. We are here to support you in adopting new and innovative technologies.
What follows are descriptions of the voice products and services we provide, service availability by community, and pricing. We appreciate your interest in Alaska Communications and look forward to providing you with exceptional service now and into the future.
SECTIONS AND APPENDICES
- Section 1 – Product Availability by Community
- Section 2 – Products and Services
- Section 3 – Pricing – Products and Services
- Section 4 – Pricing – Service Order Fees and Discounts
- Section 5 – Feature Descriptions
- Appendix 1 – Grandfathered Services
- Appendix 2 – Legal and Regulatory Information
TABLE OF CONTENTS
- 1 Product and Service Availability by Community
- 2 Products and Services Keep you Connected
- 2.1 Land-Line Phone Services
- 2.2 Primary Rate Interface
- 2.3 Messaging Services
- 2.4 Directory Services
- 2.5 Long-Distance Calling
- 2.6 Fees
- 3 Pricing – Products and Services
- 3.1 Land-Line Phone Services
- 3.2 Primary Rate Interface Service
- 3.3 Messaging Services
- 3.4 Directory Services
- 3.5 Long-Distance Calling Services
- 4 Pricing – Service Order Fees and Discounts
- 4.1 Service Order Fees
- 4.2 Business Partner Plan Term Agreement
- 4.3 Discounts and Promotions
- 5 Glossary
- Appendix 1 – Grandfathered Services
- Appendix 2 – Legal and Regulatory Information
TABLE OF FIGURES
- Figure 1. Alaska Communications Voice Services Availability by Community
- Figure 2. Standard Features Available in All Communities
- Figure 3. Select Features Available in Select Communities
- Figure 4. Plus Bundle Features Included in All Communities
- Figure 5. Plus Bundle Optional Toll Blocking Features
- Figure 6. Plus Bundle Features Included in Select Communities
- Figure 7. Plus Bundle Optional Features Available in Select Communities
- Figure 8. Features Included with the Premium Bundle
- Figure 9. Land-Line Phone Services Installation and Setup Fees
- Figure 10. Land-Line Phone Service Change Fees
- Figure 11. Land-Line Phone Service Inside Wiring and Jack Installation Fees
- Figure 12. Land-Line Phone Service Monthly Recurring Charges
- Figure 13. Land-Line Phone Service Features Prices
- Figure 14. Land-Line Phone Service Bundled Option Prices
- Figure 15. PRI Service Installation and Setup Fees
- Figure 16. PRI Service Change Fees
- Figure 17. PRI Service Inside Wire and Jack Installation Fees
- Figure 18. PRI Service Monthly Recurring Charges
- Figure 19. Messaging Services Installation and Setup Fees
- Figure 20. Messaging Services Move, Add, and Change Fees
- Figure 21. Messaging Services Monthly Recurring Charges
- Figure 22. Directory Listing Services Installation and Setup Fees
- Figure 23. Directory Listing Services Monthly Recurring Charges
- Figure 24. Directory Assistance Services Fees
- Figure 25. Directory Database Services Fees
- Figure 26. One-Time Fee to Change Long-Distance Service Provider
- Figure 27. Residential Easy Choice Calling Plan Fees
- Figure 28. Business Gold Calling Plan Fees
- Figure 29. Toll Free Calling Plan Fees
- Figure 30. International Solutions Calling Plan Fees
- Figure 31. Per Incident Service Order Fees
- Figure 32. Hourly Labor and Variable Fees
- Figure 33. Business Partner Plan Discounts
1 Product and Service Availability by Community
Alaska Communications delivers voice services across Alaska and beyond. Use the below table to see which services are offered in your community. Services are defined in three categories:
- Standard Local Phone Services include land-line voice, standard calling features, and directory services.
- Select Local Phone Services include select calling features, messaging services, and PRI trunk service.
- Long Distance Calling Services include direct dialed and toll-free services.
Figure 1. Alaska Communications Voice Services Availability by Community
Service Availability by Community | |||
Community | Standard Services | Select Services | Long Distance |
Akhiok | ◆ | ||
Akutan | ◆ | ||
Anchorage* | ◆ | ◆ | ◆ |
Angoon | ◆ | ||
Atka | ◆ | ||
Big Lake | ◆ | ||
Border City | ◆ | ||
Chignik | ◆ | ||
Chignik Lagoon | ◆ | ||
Chignik Lake | ◆ | ||
Chugiak | ◆ | ||
Coffman Cove | ◆ | ||
Deadhorse | ◆ | ||
Delta Junction* | ◆ | ◆ | ◆ |
Eagle River | ◆ | ||
Egegik | ◆ | ||
Eielson Air Force Base | ◆ | ◆ | ◆ |
Eklutna | ◆ | ||
Elfin Cove | ◆ | ||
Fairbanks* | ◆ | ◆ | ◆ |
False Pass | ◆ | ||
Ft. Wainwright | ◆ | ◆ | ◆ |
Gustavus | ◆ | ||
Halibut Cove | ◆ | ||
Homer* | ◆ | ◆ | ◆ |
Hoonah | ◆ | ||
Hope | ◆ | ◆ | ◆ |
Houston | ◆ | ||
Hughes | ◆ | ||
Huslia | ◆ | ||
Juneau* | ◆ | ◆ | ◆ |
Kake | ◆ | ||
Kaltag | ◆ | ||
Karluk | ◆ | ||
Kasaan | ◆ | ||
Kenai* | ◆ | ◆ | ◆ |
Ketchikan | ◆ | ||
Klawock | ◆ | ||
Kodiak* | ◆ | ◆ | ◆ |
Kokhanok | ◆ | ||
Koyukuk | ◆ | ||
Larsen Bay | ◆ | ||
Moose Pass | ◆ | ||
Nanwalek | ◆ | ||
Nelson Lagoon | ◆ | ||
Nenana | ◆ | ||
Nikolski | ◆ | ||
Ninilchik | ◆ | ◆ | ◆ |
Nondalton | ◆ | ||
North Pole* | ◆ | ◆ | ◆ |
Northway | ◆ | ||
Nulato | ◆ | ||
Old Harbor | ◆ | ||
Ouzinkie | ◆ | ||
Palmer | ◆ | ||
Pedro Bay | ◆ | ||
Pelican | ◆ | ||
Perryville | ◆ | ||
Peters Creek | ◆ | ||
Pilot Point | ◆ | ||
Point Baker | ◆ | ||
Port Alexander | ◆ | ||
Port Alsworth | ◆ | ||
Port Graham | ◆ | ||
Port Heiden (Meshik) | ◆ | ||
Port Protection | ◆ | ||
Prudhoe Bay | ◆ | ||
Seldovia | ◆ | ◆ | ◆ |
Seward | ◆ | ||
Sitka* | ◆ | ◆ | ◆ |
Soldotna* | ◆ | ||
St. George | ◆ | ||
St. Paul | ◆ | ||
Talkeetna | ◆ | ||
Tenakee Springs* | ◆ | ||
Thorne Bay | ◆ | ||
Tyonek | ◆ | ||
Wasilla | ◆ | ||
Willow | ◆ | ||
Yakutat | ◆ |
Detailed Community Descriptions
- Anchorage includes City of Anchorage, Elmendorf Air Force Base, Fort Richardson, Bird Creek, Indian, and Girdwood.
- Delta Junction includes Fort Greely.
- Fairbanks includes Fort Wainwright.
- Homer includes City of Homer, Anchor Point, Bear Cove, China Poot Bay, Kachemak Selo, Kasitsna Bay, MacDonald Spit, Nikolaevsk, Peterson Bay, Razdolna, Sadie Cove, Tutka Bay, Voznesenka, and Yukon Island.
- Juneau includes City of Juneau, Douglas Island, Auk Bay, Mendenhall Valley, Thane, and Lemon Creek.
- Kenai includes City of Kenai, Nikishka, Nikiski, and Wildwood.
- Kodiak includes City of Kodiak, Afognak Island, Chiniak, Crooked Island, Holiday Island, Kalsin Bay, Kodiak Base, Middle Bay, Narrow Cape, Pasagshak, Russian Creek, Spruce Island, Womens Bay, and Woody Island.
- North Pole includes City of North Pole, Moose Creek, Salcha, and Twin Rivers.
- Sitka includes City of Sitka, Aleutski Island, Bamdoroshni Islands, Beardslee Island, Breast Island, Glankin Island, Maude Island, Mertz Island, Morne Island, Mount Edgecumbe, Nameless Island, Rockwell Island, Sheep Island, Twin Islands, and Whale Island.
- Soldotna includes City of Soldotna, Clam Gulch, Kasilof, Ridgeway, and Sterling.
- Tenakee Springs includes Tenakee Springs and Corner Bay.
Our Promise
As our customer, you can always expect to get the services as promised to you by an Alaska Communications representative. If you are not satisfied, we will work with you to provide a solution that meets your needs.
2 PRODUCTS AND SERVICES KEEP YOU CONNECTED
2.1 Land-Line Phone Services
Alaska Communications offers three land-line phone services: Residential Service, Business Simple Service, and Business Complex Service. As an Alaska Communications land-line phone service customer, you are connected to the Public Switched Telephone Network (PSTN). Access to this network means you can place local and long-distance phone calls. Local calling is unlimited at a flat monthly rate. Long-distance calling is charged based upon usage.
Residential Service
Residential Service is provided to a customer’s residence. This service is intended for social and domestic calling.
Business Simple Service
Business Simple Service connects directly to customer provided telephones. Business simple service can be combined with optional features to meet the calling needs of small business without investing in a phone system.
Business Complex Service
Business Complex Service connects a customer-provided telephone system to the PSTN via an analog line hunting arrangement. Business Complex Service allows extensions off your on-premise telephone system to share a pool of incoming phone lines.
2.1.1 Land-Line Phone Service Features
All land-line phone services offer unlimited local calling. This includes both inbound and outbound calls. Customers can add special features to land-line phone service individually or as a bundle. Availability of features is determined by the community in which a customer resides as shown in Figure 1. Standard features are available in all local voice service communities. Select features are available only in some communities.
Standard Features, Available in All Communities
Figure 2. Standard Features, Available in All Communities
Standard Features | |
Call Forward | Call Forward Busy |
Call Forward Don’t Answer | Call Waiting |
Speed Calling | Three-Way Calling |
Automatic Line | Toll Deny |
900 Service Deny | Directory Assistance Deny |
Directory Number Hunt | Line Hunt Overflow |
Select Features, Available in Select Communities
Figure 3. Select Features Available in Select Communities
Select Features | |
Call Forward | Call Forward Busy |
Call Forward Don’t Answer | Call Waiting |
Speed Calling | Three-Way Calling |
Automatic Line | Toll Deny |
900 Service Deny | Directory Assistance Deny |
Directory Number Hunt | Line Hunt Overflow |
Caller ID | Spontaneous Call Wait Caller ID |
Caller ID Block – Per Call | Caller ID Block – Per Line |
Last Call Return | Anonymous Call Rejection |
Denied Terminating Service | Fixed Call Forward |
Denied Originating Service | Selective Call Forwarding |
2.1.2 Land-Line Phone Service Options
Alaska Communications offers two feature bundle options – Plus Bundle and Premium Bundle.
Plus Bundle
The Plus Bundle may be added to any land-line phone service offered by Alaska Communications. The Plus Bundle is available in all communities. It includes four features and the option to add toll blocking features. Below are the default features included with the Plus Bundle.
Plus Bundle Features – All Communities
Figure 4. Plus Bundle Features – All Communities
Plus Bundle Features – Standard |
Call Forward |
Three-Way Calling |
Speed Calling |
Call Waiting |
Plus Bundle Optional Toll Blocking Features
Figure 5. Plus Bundle Optional Toll Blocking Features
Plus Bundle Optional Toll Blocking Features |
Toll Deny |
900 Service Deny |
Directory Assistance Deny |
Plus Bundle Features – Select Communities
Plus Bundle customers in Select Communities (see Figure 1) can also add the following special features:
Figure 6. Plus Bundle Features – Select Communities
Plus Bundle Features – Select Communities | |
Call Forward | Call Waiting |
Three-Way Calling | Speed Calling |
Caller ID | Call Waiting Caller ID |
Last Call Return | Anonymous Call Rejection |
Caller ID Block – Per Call |
Figure 7. Plus Bundle Optional Features Available in Select Communities
Plus Bundle Optional Features Available- Select Communities | |
Call Forward Don’t Answer | Call Forward Busy |
Messaging Waiting Stutter Dial Tone | Toll Deny |
900 Service Deny | Directory Assistance Deny |
20-Message Voicemail Box |
Premium Bundle
The Premium Bundle allows you to select additional features for a single flat rate. The Premium Bundle is available only in Select Communities (see Figure 1). The Premium Bundle includes the below features.
Figure 8. Features Included with the Premium Bundle
Premium Bundle Features | |
Caller ID | Caller ID Block – Per Line |
Caller ID Block – Per Call | Anonymous Call Rejection |
Last Call Return | Fixed Call Forward |
OnePlace Web | Selective Call Forwarding |
Denied Originating Service | Denied Terminating Service |
Toll Deny | 900 Service Deny |
Directory Assistance Deny | Call Forward |
Call Waiting | Three-Way Calling |
Speed Calling | Caller ID Call Waiting |
Caller ID Last Call Return | Anonymous Call Rejection |
Call Forward | Call Waiting |
Three-Way Calling | Speed Calling |
20-Message Voicemail Box | Call Forward Don’t Answer |
Call Forward Busy | Messaging Waiting Shutter Dial Tone |
Spontaneous Call Wait Caller ID |
2.2 Primary Rate Interface
Primary Rate Interface (PRI) is a service connecting a customer’s on-premise phone system with the Public Switched Telephone Network (PSTN). The connection to the PSTN is what allows you to place and receive telephone calls. With PRI service, you receive a block of numbers that allow calls to be routed directly to individual users through your phone system. For example, this allows businesses with multiple employees to assign their employees’ individual phone numbers.
2.2.1 Primary Rate Interface Features
Direct Inward Dial
Direct Inward Dial (DID) provides a range of telephone numbers for use with PRI service. Calls to these numbers are forwarded to your communication equipment and the dialed telephone number signaled. Your equipment uses this information to route the call directly to an extension within your organization without the need for an operator or attendant.
DID numbers enable the PRI service to signal where to complete an inbound call. DID numbers are available singly, in blocks of 10 numbers, and in blocks of 100 numbers. Up to 200 DID numbers are included on each Basic or Fractional PRI service at no additional charge. Up to five listed phone numbers may be remote call-forwarded to PRI DID numbers at no additional charge per Basic or Fractional PRI service.
Calling Name and Number
In Select Communities (see Figure 1), Calling Name and Number is included with PRI service. In Standard Communities, Calling Name and Number is not available.
Outbound Calling Line Identification: The phone number displayed on outgoing calls may be controlled by either the customer’s communication equipment or set to a single display number. Only DID numbers on the PRI service will be displayed.
Emergency Response Location
The emergency response location for all DID numbers associated with a PRI service is the street address to which the service is delivered.
2.2.2 Primary Rate Interface Options
- Basic PRI Service: Allows up to 23 simultaneous phone calls between the customer’s phone system and the PSTN.
- Fractional PRI Service: Allows seven concurrent calls between the customer’s phone system and the PSTN.
- Additional Channels: May be added to a Fractional PRI, up to 22, to allow one additional call per channel.
2.2.3 Primary Rate Interface Availability and Restrictions
PRI is available in “Select Service Communities” as identified in Figure 1.
2.3 Messaging Services
Alaska Communications offers messaging services allowing you to include voicemail, automated attendant, and conferencing capabilities with local phone services.
2.3.1 Voicemail Boxes
A voicemail box allows callers to leave a recorded message when a telephone line is busy or unanswered. Messages can be retrieved from the phone line or remotely at the subscriber's convenience.
Voicemail Boxes Features
Voicemail boxes may be ordered as a standalone directory number or added to residential and business telephone lines. On a telephone line messages are indicated via a stutter dial tone. Messages are retrieved by dialing the message center and are password protected.
Voicemail Boxes Options
- Basic Mailbox stores up to 40 messages for 30 days.
- Super Mailbox stores up to 150 messages for 30 days.
- Announcement Only allows a five-minute greeting to be recorded but does not take messages.
-
OnePlace Web can be added to any size mailbox. It also provides a web browser interface with visual voicemail, Find Me/Follow Me, and voicemail-to-email forwarding.
2.3.2 Premium Attendant
Premium Attendants may be ordered as a standalone directory number or added to business telephone lines. Attendants play a pre-recorded announcement and allow the caller to select from a menu of actions using their touch-tone telephone keys. Menus may be two layers deep. Two menus controlled by time of day, day of the week, and holiday status are available. Options are configured using the ONEplace web interface. Choices include:
- Play Announcement
- Transfer to phone number
- Take a voicemail message
- Menu navigation
2.3.3 Cloud Conferencing
Cloud Conferencing customers can set up conference calls on demand and invite others to join them. Both the customer who sets up the conference (known as a moderator) and other users (participants) join the conference by dialing a telephone number and entering a code to identify the conference. Local dial-in numbers are available in some communities.
The conference moderator can manage the conference using a Web-based interface. This allows the moderator to:
- Identify participants and download conference call history
- Mute or unmute participants and control volume
- Change security codes and lock the conference
- Cloud Conferencing Options
- Choose conference attendance limits of up either 10 or 25 participants
- Calls may be recorded as .wav files and downloads
- Combine Cloud Conferencing with toll-free service for out-of-market callers
2.4 Directory Services
Directory services make subscriber names and telephone numbers available to the public through operator information services and published directories.
2.4.1 Directory Listing Service
Each subscriber to business or residential phone service is included in the directory listings provided to directory publishers, unless otherwise requested by the subscriber. Listings are generally limited to a single line containing name, location address, and telephone number.
Directory Listing Options
- Primary Listing for each customer account is the main business or residential name, address, and phone number.
- Additional Listings allow a subscriber to list additional names and numbers on an account (non-primary).
- Non-Published Service prevents subscriber information from appearing in published directories. It also prevents their information from being shared with directory assistance operators.
- Directory Line of Information adds a single information line to the name, number, and address information to the listing.
- Foreign Listing allows a subscriber to list a directory information in additional communities outside their home area.
Directory Listing Availability
Directory Listing Services are available in all markets that offer local phone service.
2.4.2 Directory Assistance Service
Directory Assistance enables you to obtain telephone number information for other listed subscribers. Each telephone call to Directory Assistance is limited to two requests for directory listing information. If you are certified by a physician or state-recognized agency as unable to use a directory due to a physical disability, you are not subject to charges. This exemption applies only to Directory Assistance calls billed to a single line residence telephone number.
Directory Assistance Service Availability
Directory Assistance Services are available in all local telephone service communities.
2.4.3 Directory Database Service
The Directory Assistance database information includes:
- End User names
- End User addresses
- End User published telephone numbers
Directory Database Service Options
Directory Database Service may be purchased as a one-time listing or on a continuous basis.
Non-published number information is not provided. Upon request, Alaska Communications will provide available list format options.
Directory Database Service Availability
Directory Database Services are available in all local phone service markets.
2.5 Long-Distance Calling
Alaska Communications offers in-state, out-of-state, and international calling plans. In-state calling is limited to Alaska. Out-of-state calling includes all other 49 states. International calling includes any call to a number outside of the United States or to U.S. Territories.
2.5.1 Long-Distance Calling Features
You can choose Alaska Communications Long Distance Service for in-state calls, out-of-state calls, or both. Long Distance Services are used for direct dialed calls and toll-free calls. Rates for customers without a calling plan can be found at https://www.alaskacommunications.com/Regulatory.
2.5.2 Long-Distance Calling Options
Business and residential calling plans are available to reduce the per-minute long distance rates for direct dialed and toll-free calls in exchange for a flat monthly fee. These plans may also include a “bucket” of free in-state or out-of-state minutes. All long-distance usage, including minutes over the included bucket, are charged at the lower plan rate.
Residential Easy Choice Calling Plan
Residential Easy Choice Plans include out-of-state minutes and reduced rates for both out-ofstate and in-state calls. Unused minutes expire at the end of each month. A flat rate plan with no included minutes also is available. Usage is rounded up to the nearest minute per call. Unused minutes expire at the end of the billing period.
Business Gold Calling Plan
Business Gold Calling Plans provide a flat per minute calling rate for business voice customers for both out-of-state and in-state calls. Usage is rounded up to the nearest six seconds per call. The per minute rate decreases depending on your total monthly spend on all services with Alaska Communications.
Toll Free Calling
Toll Free Calling is available as an out-of-state calling plan, an in-state calling plan, or both. Toll free numbers may also include Canada. Toll free calls are treated as direct dial calls and are rated by the calling plan(s) on your account.
International Solutions Calling Plan
International Solutions Calling Plans are available to residential and business customers. International solutions reduce the per minute rate for calls to international destinations (including Canada). Current rates are available at https://www.alaskacommunications.com/Regulatory.
2.6 Fees
Depending on the products and services you use, additional fees may be applied to your account. Alaska Communications will work closely with you to help ensure you understand these fees when they are applied.
2.6.1 Per Incident Fees
- Service Order Fees apply to customer-initiated requests for new telephone service or changes to existing service. This fee does not apply to work initiated by Alaska Communications. The fee also does not apply to updates made to billing information, directory listing, or cancellation of services.
- Central Office Line Connection Charges apply to each new telephone line or circuit or move of existing service.
- Premise Visit Charges apply when you request an onsite visit. This fee also applies if an onsite visit is required to install new telephone service.
- Restoral Fees apply when service is restored after a suspension stemming from nonpayment or a violation of acceptable use.
- Declined Payment Fees apply when a payment is declined or returned.
- Feature Activation Charges apply when you change or add calling features or message services to an existing telephone line.
- Long Distance Carrier Change Fees apply when you change your long-distance provider for out-of-state, in-state, or both types of calls. This fee is credited back if you select Alaska Communications as your long-distance provider.
- Early Termination Fees apply when a service is discontinued before completing the agreed upon months of service required to receive discounts or promotional pricing.
- Expedite Fees apply when a customer requests their installation order be prioritized above other similar orders in the work queue. Expedited orders are worked at first available opportunity based upon resource availability. No guarantee is made as to the exact order processing time required.
2.6.2 Hourly Labor and Variable Fees
- Inside Wiring Charges are billed by the hour for installation of wiring inside a home or business past the telephone demarcation point. Charges are billed in one-hour increments.
- Materials Charges are a variable charge covering the cost of provided wiring materials.
- Custom Programming Charges are billed for non-standard programming changes to PRI telephone service. There is a one-hour minimum for this service. The service is billed in half-hour increments.
3 PRICING – PRODUCTS AND SERVICES
The pricing below does not include taxes, fees, or surcharges. Taxes, fees, and surcharges vary from community to community. For more information regarding taxes, fees, and surcharges, please visit https://www.alaskacommunications.com/Support/Tax-and-User-Fee-Summary.
3.1 Land-Line Phone Services
Telephone lines and features require one-time charges for installation and setup. After installation and setup, services are billed monthly.
3.1.1 One-Time Charges
Installation and Setup
Installation charges apply when establishing new service or making changes to existing service. Installation includes activating service and one pre-existing jack inside the customer premise. Installation of new jacks or repair of inside wiring incur an hourly charge plus the cost of any materials used. This is billed in one-hour increments.
Figure 9. Land-Line Phone Services Installation and Setup Fees
Installation and Setup Fees – Land Line | |
Service | Fee |
Establish New Land-Line Phone Service, New Customer* | $121.50 |
Move Service or Add a New Line to Existing Customer* | $97.50 |
Each Additional Line Per Order* | $10.50 |
Expedited Installation Fee, Per Request | $500.00 |
Change Fees
Figure 10. Land-Line Phone Service Change Fees
Change Fees – Land Line | |
Service | Fee |
Add or Change Calling Features – Per Request | $7.50 |
Inside Wiring and Jack Installation
Figure 11. Land-Line Phone Service Inside Wiring and Jack Installation Fees
Inside Wiring and Jack Installation – Land Line | |
Service | Fee |
Hourly Labor for Inside Wiring | $125.00 |
Hourly Labor for Inside Wiring in Communities Off the Road System | $285.00 |
Materials (Cable and Jacks) | Varies |
3.1.2 Monthly Recurring Charges
Phone Lines
Figure 12. Land-Line Phone Service Monthly Recurring Charges
Monthly Recurring Charges – Land Line | |
Service | Fee |
Residential Phone Line Service | $31.00 |
Business Simple Phone Line Service | $40.90 |
Business Complex Phone Line Service | $47.90 |
Features
The prices below are in addition to the phone line charge.
Figure 13. Land-Line Phone Service Features Prices
Land-Line Service Features | |
Service | Fee |
Anonymous Call Rejection | $4.35 |
Automatic Line | $10.55 |
Bridged Night Number | $3.50 |
Call Forward Busy | $4.45 |
Call Forward Don’t Answer | $4.45 |
Call Forwarding | $4.45 |
Call Forward Group No Answer | $3.50 |
Call Waiting | $4.45 |
Caller ID | $8.60 |
Caller ID on Call Waiting | $2.50 |
Caller ID Block Per Call | $0.00 |
Caller ID Block Per Line | $0.00 |
Casual Use Feature Block | $0.00 |
Circular Hunting | $3.50 |
Denied Originating Service | $4.45 |
Denied Terminating Service | $4.45 |
Directory Assistance Call Complete Deny / Quick Connect Deny | $0.00 |
Directory Assistance Deny | $3.35 |
Directory Number Hunt | $3.50 |
Distributed Line Hunting | $3.50 |
Fixed Call Forwarding | $4.45 |
Last Call Return | $4.90 |
Line Hunt to Directory Number | $3.50 |
Multiline Hunting | $3.50 |
Remote Call Forward | $10.55 |
Selective Call Forwarding | $4.00 |
Selective Call Rejection | $4.00 |
Speed Calling | $4.45 |
Three-Way Calling | $5.00 |
Toll Denial | $4.45 |
Bundles
Land-line phone service bundle options are billed as the below Monthly Recurring Charges.
Figure 14. Land-Line Phone Service Bundled Option Prices
Bundled Options – Land Line | |
Option | Fee |
Plus Option Bundle | $5.00 |
Premium Option Bundle | $10.00 |
3.2 Primary Rate Interface Service
Installation and setup, changes to service, and inside wiring and jack installation are billed as one-time charges. All other PRI services are billed on a monthly recurring basis.
3.2.1 One-Time Charges
Installation and Setup
Figure 15. PRI Service Installation and Setup Fees
Installation and Setup – PRI | |
Service | Fee |
Establish a New PRI Service | $1,121.50 |
Each Additional PRI on Same Install Order | $565.00 |
Expedited Installation Fee, Per Request | $500.00 |
Change Fees
Figure 16. PRI Service Change Fees
Change Fees – PRI | |
Service | Fee |
Move or Add to Existing PRI Service | $1,097.50 |
Convert Existing Phone Service to PRI | $1,097.50 |
Add or Change Direct Inward Dial Numbers | $22.00 |
Add or Remove B Channels on Fractional PRI | $122.00 |
DID Retranslation Fee | $399.00 |
Inside Wiring and Jack Installation
Figure 17. PRI Service Inside Wire and Jack Installation Fees
Inside Wiring and Jack Installation – PRI | |
Service | Fee |
Hourly Labor for Inside Wiring | $125.00 |
Materials (Cable and Jacks) | Varies |
3.2.2 Monthly Recurring Charges
Figure 18. PRI Service Monthly Recurring Charges
Monthly Recurring Charges – PRI | |
Service | Fee |
Basic PRI service 23B+D | $936.00 |
Fractional PRI service 7B+D | $299.00 |
Additional B channel | $45.00 |
Direct Inward Dial Number – Each* | $3.50 |
Direct Inward Dial Number – Block of 10* | $14.95 |
Direct Inward Dial Number – Block of 100* | $72.70 |
3.3 Messaging Services
Messaging services are billed monthly as a standalone service or may be included with a feature bundle.
Initial setup or modification of message services may incur a service order charge. This charge is waived if messaging services are ordered at the same time as phone line or PRI service.
3.3.1 One-Time Charges
Installation and Setup
Figure 19. Messaging Services Installation and Setup Fees
Installation and Setup – Messaging | |
Service | Fee |
Add Voicemail Box to an Existing Line* | $7.50 |
Add a New Auto Attendant Line* | $82.50 |
Customer Recording and Script Assistance Per Hour | $125.00/hour |
Add Cloud Conference Service Per User ID* | $7.50 |
Change Fees
Figure 20. Messaging Services Move, Add, and Change Fees
Change Fees – Messaging | |
Service | Fee |
Change Mailbox Size or Add Feature | $0.00 |
Customer Recording and Script Assistance Per Hour | $125.00/hour |
3.3.2 Monthly Recurring Charges
Figure 21. Messaging Services Monthly Recurring Charges
Monthly Recurring Charges – Messaging | |
Service | Fee |
Basic Voicemail | $5.00 |
Super Voicemail | $30.00 |
OnePlace Web | $3.00 |
Automated Attendant | $20.00 |
Announcement Only Voicemail | $5.00 |
Cloud Conference 10 Participants – Per Bridge | $30.00 |
Cloud Conference 25 Participants – Per Bridge | $40.00 |
Add Call Recording and Archiving to Cloud Conference | $10.00 |
Cloud Conference – Add Toll Free Dial-In Number | $5.00 |
3.4 Directory Services
There is no charge for listing the primary number of each business or residence. The primary number of each business service will also be listed in the classified section of directory listings at no charge. Other directory listing services are provided for a monthly charge. Changing or adding listing services may incur a one-time setup fee.
3.4.1 One-Time Charges
Installation and Setup
Figure 22. Directory Listing Services Installation and Setup Fees
Installation and Setup – Directory Listing | |
Service | Fee |
Listing Changes Made at Time of Phone Line Install | $0.00 |
Listing Changes Made After Service is Established | $7.50 |
3.4.2 Monthly Recurring Charges
Figure 23. Directory Listing Services Monthly Recurring Charges
Monthly Recurring Charges – Directory Listing | |
Service | Fee |
Primary Business or Residential Listing (1 Per Account) | $0.00 |
Additional Listing | $2.50 |
Non-published Service | $2.50 |
Directory Line of Information | $7.75 |
Foreign Listing | $2.50 |
3.4.3 Directory Assistance Services
There are no setup fees or monthly recurring charges for Directory Assistance Services. This service is charged per listing provided.
Figure 24. Directory Assistance Services Fees
Service Fee – Directory Assistance | |
Service | Fee |
Directory Assistance Service | $1.25 per call |
3.4.4 Directory Database Services
There are no setup fees or monthly recurring charges for Directory Database Services. The service is charged per listing provided.
Figure 25. Directory Database Services Fees
Service Fee – Directory Database | |
Service | Fee |
Initial Listing – Each Listing | $0.04 |
Updated Listing – Each Listing | $0.06 |
3.5 Long-Distance Calling Services
Long-distance calling plan minutes do not roll over month to month. Calling plans and minutes are not pro-rated. Current default long distance rates are available here: https://www.alaskacommunications.com/Regulatory.
3.5.1 One-Time Charges
There is no charge to select or change an Alaska Communications long distance calling plan.
However, there is a fee if you change your long-distance service provider on your local phone line account. This charge may be waived if you select Alaska Communications as your long-distance service provider.
A one-time setup fee applies when establishing or porting an in-state toll free number.
Figure 26. One-Time Fee to Change Long-Distance Service Provider
One-Time Fee – Change Long-Distance Service Provider | |
Service | Fee |
Change In-State or Out-of-Alaska Toll Service Provider | $5.00 |
Change Both In-State and Out-of-Alaska Toll Service Provider* | $7.50 |
3.5.2 Monthly Recurring Charges
Customers pay a flat monthly fee for long-distance calling plans. When you exceed the included interstate or intrastate minutes, you then pay extra per each minute used. Customers who do not select a calling plan are charged the published rates listed here: https://www.alaskacommunications.com/Regulatory.
Business customer rates are rounded to the nearest six-second. Residential rates are rounded to the nearest minute.
Residential Easy Choice Calling Plan
Figure 27. Residential Easy Choice Calling Plan Fees
Residential Easy Choice Calling Plan | |||
Monthly Fee |
Out-of-State Minutes Included |
Additional Out-Of-State Minutes Rate |
In-State Minutes Rate |
$0.00 | None | $0.10/minute | $0.10/minute |
$5.95 | 100 | $0.10/minute | $0.10/minute |
$15.00 | 300 | $0.10/minute | $0.10/minute |
$20.00 | 500 | $0.10/minute | $0.10/minute |
$48.00 | 1000 | $0.08/minute | $0.10/minute |
$96.00 | 2000 | $0.07/minute | $0.10/minute |
Figure 28. Business Gold Calling Plan Fees
Business Gold Calling Plan | |||
Monthly Fee |
In-State Calling Rate |
Out-of-State Calling Rate |
Customer Monthly Spend* |
$0 | $0.07/minute | $0.07/minute | $0.00 |
$0 | $0.06/minute | $0.06/minute | $5,000 |
$0 | $0.05/minute | $0.05/minute | $10,000 |
$0 | $0.04/minute | $0.04/minute | $15,000 |
Toll Free Calling Plan
Charges per minute use is per the selected calling plan(s) on the account
Figure 29. Toll Free Calling Plan Fees
Toll Free Calling Plan | ||
Monthly Fee | Plan | One-Time Setup Fee |
$0 | In-State Service Only | $20 |
$10 | Out-of-State, In-State, and Canada Service | $20 |
International Solutions Calling Plan
International Solutions Calling Plans apply to all lines at a service location and are charged per account.
Figure 30. International Solutions Calling Plan Fees
International Solutions Calling Plan | |
Plan | Fee |
Residential International Solutions, per line | $1.95 |
Business International Solutions, per line | $3.95 |

4 PRICING – SERVICE ORDER FEES AND DISCOUNTS
Depending on the products and services you use, you may incur some of the fees outlined below. You may also be eligible for the discounts included below. Please contact Alaska Communications with questions regarding additional fees and discounts.
4.1 Service Order Fees
4.1.1 Per Incident Fees
Figure 31. Per Incident Service Order Fees
Service Order Fees – Per Incident | |
Service | Fee |
Service Order Charge (New Customer) | $46.00 |
Service Order Charge (Existing Customer) | $22.00 |
Central Office Line Connection Charge (Per Line) | $10.50 |
Premise Visit Charge | $65.00 |
Late Payment Fee (Per Occurrence) | $25.00 |
Disconnect Fee Due To Non-Payment | $50.00 |
Declined Payment Charge (Per Occurrence) | $30.00 |
Feature Activation Charge | $7.50 |
Additional Invoice Copies (each) | $5.00 |
Long Distance Carrier Change Fee (In-State Calls Only) | $5.00 |
Long Distance Carrier Change Fee (Out-Of-State Calls Only) | $5.00 |
Long Distance Carrier Change Fee (All Long Distance) | $7.50 |
Paper Invoice Fee (Per Occurrence) | $3.00 |
4.1.2 Hourly Labor and Variable Fees
Figure 32. Hourly Labor and Variable Fees
Hourly Labor and Variable Fees | |
Service | Fee |
Inside Wiring (Per Hour) | $125.00 |
Materials (Cost x 1.55) | Varies |
Custom Programming (Per Hour) | $125.00 |
4.2 Business Partner Plan Term Agreement
Business customers who commit to a term of service agreement will receive a discount on monthly recurring charges and installation fees on eligible local services. A minimum of a one-year commitment is required.
Figure 33. Business Partner Plan Discounts
Discounts – Business Partner Plan | ||
Commitment Term | Monthly Charge Discount | Installation Fee Discount |
One Year | 10% | 50% |
Two Year | 15% | 100% |
Three Year | 20% | 100% |
Five Year | 33% | 100% |
Eligible Products
Installation of one new jack and up to two hours of inside wiring labor are included with Business Partner Plan term agreements. The monthly recurring service charge and installation fees for the following products are eligible for Business Partner Plan discounts:
- Business Simple Line
- Business Complex Line
- Primary Rate Interface (PRI)
Restrictions
The Business Partner Plan may be combined with other promotions and discount plans. Business Partner Plan discounts are applied to the net monthly service charge after customer appreciation credits are applied. Customers who fail to complete the full term of their service agreement may be assessed Early Termination Fees (ETFs) equal to the discounts received under this term agreement. ETFs will not apply if either:
a. The customer relocates to an address that Alaska Communications is unable to serve.
b. The customer partially disconnects service but continues to maintain at least 70% of the agreed upon monthly services and charges.
The discount applies to the listed products only and does not apply to taxes, surcharges, or other ineligible products that may be bundled or combined with eligible products.
4.3 Discounts and Promotions
4.3.1 Lifeline Assistance and Link-Up Discount
Lifeline assistance lowers the monthly cost and installation of residential phone service for low income households. For additional information about this program, please visit https://www.alaskacommunications.com/lifeline.
4.3.2 Customer Appreciation Plan
Alaska Communications may, from time to time, offer promotional credits of up to $200 annually per telephone line or PRI voice channel to select customers. Alaska Communications may at its sole discretion waive minimum monthly revenue requirements or installation charges for select business customers.
4.3.3 Competition At Work
Alaska Communications may match the price of competitive local exchange carriers that are either published in price lists or provided in the form of a written quotation to end customers for equivalent voice services. Alaska Communications may provide credit for up to three months of service for customers transitioning from another service provider to Alaska Communications.
5 GLOSSARY
900 Toll Service Deny: Restricts the end user’s line from originating all long-distance calls to 900 numbers.
A
Anonymous Call Rejection: Allows subscribers with or without Caller ID to reject calls for which calling name and number have been intentionally blocked. Only calls for which the information has been blocked are rejected. If the calling name/number is not available due to technical reasons, the receiving customer’s equipment (if customer has Caller ID) shows a message indicating the unavailability of the calling information. Rejected calls are sent to a recorded announcement provided by the Utility.
Automatic Line: Connects the calling station to a designated telephone number automatically, without dialing, when the station goes off-hook. The designated telephone number is programmed by the Company and can only be changed by a service order.
C
Call Forward: Provides for the transfer of incoming calls to another telephone by dialing a code and the telephone number of the service to which the calls are to be transferred. The customer activates and deactivates Call Forward as required.
Call Forward Busy: Auto-forwards incoming calls to another pre-designated number when the called line is busy. When a call is being transferred, the originator of the call may hear an interruption in audible ringing. However, the originator will continue to receive audible ringing until the transferred-to station answers or ringing times out.
Call Forward Group Don’t Answer: Optional feature that may be assigned to a Directory Number Hunt (DNH) group. With this feature, calls to an idle hunt group station ring for a predetermined amount of time before being forwarded to the next station in the hunt sequence, to a directory number within the same hunt group, or to a directory number outside the hunt group.
Call Forward No Answer: Auto-forwards incoming calls to another pre-designated number when the called line does not answer after a specified number of rings. When a call is being transferred, the originator of the call may hear an interruption in audible ringing. However, the originator will continue to receive audible ringing until the transferred-to station answers or ringing times out.
Call Hold: Allows a customer to place an active call on hold using an access code, and then continue either from the same set or from another set.
Caller ID Block Per Call: Prevents the delivery of the customer’s telephone number (and name) on a continuous basis and will display as “Private Caller” on a Caller ID display telephone set or adjunct unit. Call Block - Per Line can be deactivated by the customer on a per call basis by dialing an activation code prior to dialing a call.
Call Waiting: Alerts a customer talking on the phone that a call is waiting. The existing call can be put on “hold”, or disconnected, and the waiting call can be received. The customer can alternate between calls. The customer may also cancel the call waiting function for the duration of a call. This prevents the Call Waiting tone from interrupting calls or disrupting data transmissions. Call Waiting is not available on lines arranged for trunk hunting.
Caller ID: Allows the customer to view the telephone number and directory name associated with an incoming call before answering. The telephone number and directory name of the calling party as well as the current month, day, hour, and minute display after the first ring. If the calling party designates a call as private (pursuant to Call Block), the calling name and number are not displayed. Long distance calls from outside the Alaska Communications service area or miscellaneous calls (including cellular) are shown on the display device as “Out of Area” or “Unknown Caller.” Blocked calls are shown as “Private Caller” depending on customer premise equipment.
Circular Hunt: Allows all lines in a hunt group to be hunted in sequential order regardless of the starting point. If the last number in the hunt group is busy, the feature returns to the pilot number and continues until an idle line is located or to the hunt starting point.
D
Denied Originating: Allows a customer to assign to any line the condition that the customer may receive calls only. Denied Terminating: Allows a customer to assign to any line the condition that the customer may originate calls only.
Directory Assistance Deny: Prevents the end user’s line from being able to make local directory assistance calls.
Directory Number Hunt: Provides sequential hunting of hunt group numbers for an idle line when the main directory listed number is busy. Each line in this hunt group has a unique directory number, which allows direct calling and identifies toll calls. If the main directory listed number is not dialed, hunting begins with the number dialed and ends with the last number in the hunt group.
F
Find Me/Follow Me: Allows a user to configure their voicemail service to automatically attempt to reach them on alternate numbers when a call rolls to voicemail. If the customer does not answer or rejects the call on the alternate number(s), such as a cell phone, the call is pulled back into voicemail and a message taken.
Fixed Call Forward: Provides for the automatic routing of incoming calls to any designated telephone number. The designated telephone number is programmed by Alaska and can only be changed by a Feature Activation Charge. The customer activates and deactivates Fixed Call Forward as required.
L
Last Call Return: Allows the customer to dial an activation code that directs a call to be placed to the telephone number of the last incoming call to their telephone. The customer can return a call without knowing the telephone number of the calling party. The customer is responsible for toll charges incurred because of Last Call Return.
Line Hunt Overflow to a Directory Number: Allows calls to continue to another specified directory number on the customer’s premise if all lines in the hunt group are busy.
M
Message Waiting Stutter Dial Tone: Allows a Business or Residential line user to be notified of a message waiting via a stutter dial tone when the handset is off the hook.
P
Public Switched Telephone Network (PSTN): An aggregate of circuit-switched telephone networks operated by national, regional, and local providers. The PSTN includes telephone lines, fiber cabling, cellular networks, satellites, microwave links, and subsea cables. These channels are interconnected by switching centers, which allows telephones to communicate with each other.
S
Speed Calling (30 Numbers): Provides for the calling of any telephone number by dialing a two-digit code (20 to 49). Speed Calling is available in 30-number capacity.
Selective Call Forwarding: Allows customers to ensure selected incoming calls from designated telephone numbers reach them at a forwarded location. Incoming calls from up to 31 designated telephone numbers can be forwarded.
Selective Call Rejection: Allows the customer to selectively program a list of up to 12 telephone numbers from which calls are to be rejected or blocked. Incoming calls on the list are routed to an announcement informing the caller that the called party does not wish to receive the call.
Spontaneous Call Waiting Caller ID (SCWID): Allows a subscriber to view the truncated main directory name and telephone number of an incoming Call Waiting call before answering. SCWID requires a telephone set or a separate display unit capable of recognizing and displaying the Call Waiting calling telephone number sent from the central office.
T
Three-Way Calling: Enables a customer to add a third party, local or long distance, to an established connection without operator assistance.
Toll Deny: Prevents the end user’s line from originating long distance calls, including 900 service. The end user may receive incoming long-distance calls.
V
Voicemail to Email: Allows a user to configure their voicemail service to automatically forward voicemail messages as a .wav file attachment to one or more pre-configured email addresses.
APPENDIX 1 – GRANDFATHERED SERVICES
Grandfathered Services
Grandfathered services are no longer available to new customers. Existing customers may continue to receive these services until network upgrades, policy changes, or spare parts availability preclude the continued provision of the service. Reference service description information may be found in the previous local services tariff. These tariffs are available upon customer request for service description reference purposes only. Pricing, terms and conditions, acceptable use, billing and line extension policies have all been superseded by our current consumer and business agreements as posted on our website. The following services are no longer available to new customers. If service is discontinued by a customer for any reason, including seasonal discontinuance and nonpayment, the service will not be restored. Current customers are grandfathered. No changes will be made to customer profile (change in name) or transfer/assignment of current service. The unavailability of replacement parts may prevent restoral of service.
- ISDN Basic Rate Interface (BRI)
- Facility Reservation
- Digital Subscriber Service (DSS)
- Digital Data Service Private Line
- 2 and 4 wire Voice Grade Private Line
- Switched 56.0 Service
- Hotel / Motel Service
- Simplified Message Desk Interface (SMDI)
- Traffic Study
- Joint User Service
- Payphone Service
- High Capacity Data Private Line (service remains available through IntraState Tariff)
Partially Grandfathered Services
Partially grandfathered services are no longer available to new customers. Existing customers may request adds, moves and changes to existing service so long as network and central office facilities exist. Due to limited replacement part availability, no guarantee of restoral of services is made on partially grandfathered features or services.
- Digital Centrex Business Set Packages
- Analog Centrex Packages
- Trans parent LAN Service (TLS) / Metro Ethernet
APPENDIX 2 – LEGAL AND REGULATORY INFORMATION
This product catalog includes descriptions of the voice access lines and features offered by Alaska Communications LLC and its subsidiary companies. All service offerings are subject to the availability of network and central office facilities. Please refer to our website for detailed policy information.
Business Terms and Conditions
Visit https://www.alaskacommunications.com/BusinessTermsandConditions for Alaska Communications’ business terms and conditions.
Residential Terms and Conditions
Visit https://www.alaskacommunications.com/Terms for Alaska Communications’ residential terms and conditions.
Acceptable Use Policy
Visit https://www.alaskacommunications.com/Acceptable-Use-Policy for Alaska Communications’ acceptable use policy.
Local Phone Service Policy
Visit https://www.alaskacommunications.com/Service-Policies for Alaska Communications’ local phone service policy.
Line Extension Policy
Visit https://www.alaskacommunications.com/LineExtension for Alaska Communications network line extension policy.
Land-line Telephone, PRI, directory assistance, and long distance services de-tariffed but regulated by the Regulatory Commission of Alaska and the Federal Communications Commission. Other services listed in this catalog are not subject to regulation.
Business Data Services - Grandfathered Rates
Business Data Services | |
Company | New Rate $ |
ACS of Anchorage, LLC | 198.30 |
20% Business Partner Plan | 158.64 |
ACS of the Northland, LLC | 348.20 |
20% Business Partner Plan | 278.56 |
One Year Term of Service | 323.90 |
Three Year Term of Service | 296.00 |
ACS of Alaska, LLC | 294.00 |
20% Business Partner Plan | 235.20 |
One Year Term of Service | 274.00 |
Three Year Term of Service | 250.00 |
ACS of Fairbanks, LLC | 342.00 |
20% Business Partner Plan | 273.60 |
One Year Term of Service | 318.00 |
Three Year Term of Service | 290.00 |
Affected Business Data Services | |
*DS-1 1-544 MBPS Chnl Term | |
00T1 DS1/T1 Channel Term | |
*DS-1 1.544 MBPS CHNL TERM 1YR | |
*DS-1 Chnl Term over DSS 1YR | |
*DS-1 1.544 MBPS Chnl Term 3YR | |
*DS-1 Chnl Term over DSS 3YR | |
L1CT Over DSS (each end) | |
L1CT over DSS | |
*DS-1 Chnl Term over DSS |