Voice Services Catalog

2 PRODUCTS AND SERVICES KEEP YOU CONNECTED

2.1 Land-Line Phone Services

Alaska Communications offers three land-line phone services: Residential Service, Business Simple Service, and Business Complex Service. As an Alaska Communications land-line phone service customer, you are connected to the Public Switched Telephone Network (PSTN). Access to this network means you can place local and long-distance phone calls. Local calling is unlimited at a flat monthly rate. Long-distance calling is charged based upon usage.

Residential Service

Residential Service is provided to a customer’s residence. This service is intended for social and domestic calling.

Business Simple Service

Business Simple Service connects directly to customer provided telephones. Business simple service can be combined with optional features to meet the calling needs of small business without investing in a phone system.

Business Complex Service

Business Complex Service connects a customer-provided telephone system to the PSTN via an analog line hunting arrangement. Business Complex Service allows extensions off your on-premise telephone system to share a pool of incoming phone lines.

2.1.1 Land-Line Phone Service Features

All land-line phone services offer unlimited local calling. This includes both inbound and outbound calls. Customers can add special features to land-line phone service individually or as a bundle. Availability of features is determined by the community in which a customer resides as shown in Figure 1. Standard features are available in all local voice service communities. Select features are available only in some communities.

Standard Features, Available in All Communities

Figure 2. Standard Features, Available in All Communities

Select Features, Available in Select Communities

Figure 3. Select Features Available in Select Communities

2.1.2 Land-Line Phone Service Options

Alaska Communications offers two feature bundle options – Plus Bundle and Premium Bundle.

Plus Bundle

The Plus Bundle may be added to any land-line phone service offered by Alaska Communications. The Plus Bundle is available in all communities. It includes four features and the option to add toll blocking features. Below are the default features included with the Plus Bundle.

Plus Bundle Features – All Communities

Figure 4. Plus Bundle Features – All Communities

Plus Bundle Optional Toll Blocking Features

Figure 5. Plus Bundle Optional Toll Blocking Features

Plus Bundle Features – Select Communities

Plus Bundle customers in Select Communities (see Figure 1) can also add the following special features:

Figure 6. Plus Bundle Features – Select Communities

Figure 7. Plus Bundle Optional Features Available in Select Communities

Premium Bundle

The Premium Bundle allows you to select additional features for a single flat rate. The Premium Bundle is available only in Select Communities (see Figure 1). The Premium Bundle includes the below features.

Figure 8. Features Included with the Premium Bundle

2.2 Primary Rate Interface

Primary Rate Interface (PRI) is a service connecting a customer’s on-premise phone system with the Public Switched Telephone Network (PSTN). The connection to the PSTN is what allows you to place and receive telephone calls. With PRI service, you receive a block of numbers that allow calls to be routed directly to individual users through your phone system. For example, this allows businesses with multiple employees to assign their employees’ individual phone numbers.

2.2.1 Primary Rate Interface Features

Direct Inward Dial

Direct Inward Dial (DID) provides a range of telephone numbers for use with PRI service. Calls to these numbers are forwarded to your communication equipment and the dialed telephone number signaled. Your equipment uses this information to route the call directly to an extension within your organization without the need for an operator or attendant.

DID numbers enable the PRI service to signal where to complete an inbound call. DID numbers are available singly, in blocks of 10 numbers, and in blocks of 100 numbers. Up to 200 DID numbers are included on each Basic or Fractional PRI service at no additional charge. Up to five listed phone numbers may be remote call-forwarded to PRI DID numbers at no additional charge per Basic or Fractional PRI service.

Calling Name and Number

In Select Communities (see Figure 1), Calling Name and Number is included with PRI service. In Standard Communities, Calling Name and Number is not available.

Outbound Calling Line Identification: The phone number displayed on outgoing calls may be controlled by either the customer’s communication equipment or set to a single display number. Only DID numbers on the PRI service will be displayed.

Emergency Response Location

The emergency response location for all DID numbers associated with a PRI service is the street address to which the service is delivered.

2.2.2 Primary Rate Interface Options

• Basic PRI Service: Allows up to 23 simultaneous phone calls between the customer’s phone system and the PSTN.
• Fractional PRI Service: Allows seven concurrent calls between the customer’s phone system and the PSTN.
• Additional Channels: May be added to a Fractional PRI, up to 22, to allow one additional call per channel.

2.2.3 Primary Rate Interface Availability and Restrictions

PRI is available in “Select Service Communities” as identified in Figure 1.

2.3 Messaging Services

Alaska Communications offers messaging services allowing you to include voicemail, automated attendant, and conferencing capabilities with local phone services.

2.3.1 Voicemail Boxes

A voicemail box allows callers to leave a recorded message when a telephone line is busy or unanswered. Messages can be retrieved from the phone line or remotely at the subscriber's convenience.

Voicemail Boxes Features

Voicemail boxes may be ordered as a standalone directory number or added to residential and business telephone lines. On a telephone line messages are indicated via a stutter dial tone. Messages are retrieved by dialing the message center and are password protected.

Voicemail Boxes Options

• Basic Mailbox stores up to 40 messages for 30 days.
• Super Mailbox stores up to 150 messages for 30 days.
• Announcement Only allows a five-minute greeting to be recorded but does not take messages.
• OnePlace Web can be added to any size mailbox. It also provides a web browser interface with visual voicemail, Find Me/Follow Me, and voicemail-to-email forwarding.

2.3.2 Premium Attendant

Premium Attendants may be ordered as a standalone directory number or added to business telephone lines. Attendants play a pre-recorded announcement and allow the caller to select from a menu of actions using their touch-tone telephone keys. Menus may be two layers deep. Two menus controlled by time of day, day of the week, and holiday status are available. Options are configured using the ONEplace web interface. Choices include:

• Play Announcement
• Transfer to phone number
• Take a voicemail message
• Menu navigation

2.3.3 Cloud Conferencing

Cloud Conferencing customers can set up conference calls on demand and invite others to join them. Both the customer who sets up the conference (known as a moderator) and other users (participants) join the conference by dialing a telephone number and entering a code to identify the conference. Local dial-in numbers are available in some communities.

The conference moderator can manage the conference using a Web-based interface. This allows the moderator to:

• Identify participants and download conference call history
• Mute or unmute participants and control volume
• Change security codes and lock the conference
• Cloud Conferencing Options
• Choose conference attendance limits of up either 10 or 25 participants
• Calls may be recorded as .wav files and downloads
• Combine Cloud Conferencing with toll-free service for out-of-market callers

2.4 Directory Services

Directory services make subscriber names and telephone numbers available to the public through operator information services and published directories.

2.4.1 Directory Listing Service

Each subscriber to business or residential phone service is included in the directory listings provided to directory publishers, unless otherwise requested by the subscriber. Listings are generally limited to a single line containing name, location address, and telephone number.

Directory Listing Options

• Primary Listing for each customer account is the main business or residential name, address, and phone number.
• Additional Listings allow a subscriber to list additional names and numbers on an account (non-primary).
• Non-Published Service prevents subscriber information from appearing in published directories. It also prevents their information from being shared with directory assistance operators.
• Directory Line of Information adds a single information line to the name, number, and address information to the listing.
• Foreign Listing allows a subscriber to list a directory information in additional communities outside their home area.

Directory Listing Availability

Directory Listing Services are available in all markets that offer local phone service.

2.4.2 Directory Assistance Service

Directory Assistance enables you to obtain telephone number information for other listed subscribers. Each telephone call to Directory Assistance is limited to two requests for directory listing information. If you are certified by a physician or state-recognized agency as unable to use a directory due to a physical disability, you are not subject to charges. This exemption applies only to Directory Assistance calls billed to a single line residence telephone number.

Directory Assistance Service Availability

Directory Assistance Services are available in all local telephone service communities.

2.4.3 Directory Database Service

The Directory Assistance database information includes:

• End User names
• End User addresses
• End User published telephone numbers

Directory Database Service Options

Directory Database Service may be purchased as a one-time listing or on a continuous basis.

Non-published number information is not provided. Upon request, Alaska Communications will provide available list format options.

Directory Database Service Availability

Directory Database Services are available in all local phone service markets.

2.5 Long-Distance Calling

Alaska Communications offers in-state, out-of-state, and international calling plans. In-state calling is limited to Alaska. Out-of-state calling includes all other 49 states. International calling includes any call to a number outside of the United States or to U.S. Territories.

2.5.1 Long-Distance Calling Features

You can choose Alaska Communications Long Distance Service for in-state calls, out-of-state calls, or both. Long Distance Services are used for direct dialed calls and toll-free calls. Rates for customers without a calling plan can be found at https://www.alaskacommunications.com/Regulatory.

2.5.2 Long-Distance Calling Options

Business and residential calling plans are available to reduce the per-minute long distance rates for direct dialed and toll-free calls in exchange for a flat monthly fee. These plans may also include a “bucket” of free in-state or out-of-state minutes. All long-distance usage, including minutes over the included bucket, are charged at the lower plan rate.

Residential Easy Choice Calling Plan

Residential Easy Choice Plans include out-of-state minutes and reduced rates for both out-ofstate and in-state calls. Unused minutes expire at the end of each month. A flat rate plan with no included minutes also is available. Usage is rounded up to the nearest minute per call. Unused minutes expire at the end of the billing period.

Business Gold Calling Plan

Business Gold Calling Plans provide a flat per minute calling rate for business voice customers for both out-of-state and in-state calls. Usage is rounded up to the nearest six seconds per call. The per minute rate decreases depending on your total monthly spend on all services with Alaska Communications.

Toll Free Calling

Toll Free Calling is available as an out-of-state calling plan, an in-state calling plan, or both. Toll free numbers may also include Canada. Toll free calls are treated as direct dial calls and are rated by the calling plan(s) on your account.

International Solutions Calling Plan

International Solutions Calling Plans are available to residential and business customers. International solutions reduce the per minute rate for calls to international destinations (including Canada). Current rates are available at https://www.alaskacommunications.com/Regulatory.

2.6 Fees

Depending on the products and services you use, additional fees may be applied to your account. Alaska Communications will work closely with you to help ensure you understand these fees when they are applied.

2.6.1 Per Incident Fees

• Service Order Fees apply to customer-initiated requests for new telephone service or changes to existing service. This fee does not apply to work initiated by Alaska Communications. The fee also does not apply to updates made to billing information, directory listing, or cancellation of services.
• Central Office Line Connection Charges apply to each new telephone line or circuit or move of existing service.
• Premise Visit Charges apply when you request an onsite visit. This fee also applies if an onsite visit is required to install new telephone service.
• Restoral Fees apply when service is restored after a suspension stemming from nonpayment or a violation of acceptable use.
• Declined Payment Fees apply when a payment is declined or returned.
• Feature Activation Charges apply when you change or add calling features or message services to an existing telephone line.
• Long Distance Carrier Change Fees apply when you change your long-distance provider for out-of-state, in-state, or both types of calls. This fee is credited back if you select Alaska Communications as your long-distance provider.
• Early Termination Fees apply when a service is discontinued before completing the agreed upon months of service required to receive discounts or promotional pricing.
• Expedite Fees apply when a customer requests their installation order be prioritized above other similar orders in the work queue. Expedited orders are worked at first available opportunity based upon resource availability. No guarantee is made as to the exact order processing time required.

2.6.2 Hourly Labor and Variable Fees

• Inside Wiring Charges are billed by the hour for installation of wiring inside a home or business past the telephone demarcation point. Charges are billed in one-hour increments.
• Materials Charges are a variable charge covering the cost of provided wiring materials.
• Custom Programming Charges are billed for non-standard programming changes to PRI telephone service. There is a one-hour minimum for this service. The service is billed in half-hour increments.