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Lifeline Phone Service

PROGRAM UPDATES

The FCC and USAC has started the Lifeline program recertification process, which was previously on hold. At the same time, the Affordable Connectivity Program (ACP) has ended. Lifeline Broadband may be available in some areas – please contact us for details and eligibility.

Lifeline Benefits

Staying connected is essential and the Lifeline phone program gives families security and peace of mind by providing access to unlimited local calling or internet service. The Lifeline program may provide support for subscribers with a discount on qualifying monthly telephone service (up to $30.25 per month), unlimited broadband internet (30Mbps+) or bundled voice and broadband service (up to $34.25 per month).

Households meeting minimum requirements in our service area can receive affordable Basic Home Voice service with unlimited local calling or internet that’s unlimited. Participation in government assistance programs or meeting eligible household income levels may qualify you or your home for the Lifeline program.

Recertification & Reverification

Customers must first complete an annual eligibility certification process and then order Alaska Communications service. A qualifying Lifeline discount can also apply to existing Alaska Communications services, and customers can transfer their Lifeline service to Alaska Communications at any time.

Once certified, customers maintain eligibility (and their discount) for one year. Please check the USAC website for updates, which are subject to change. Subscribers will receive a notice from the Universal Service Administration Company (USAC) to recertify their continued eligibility when necessary. Subscribers who fail to complete recertification by their adjusted deadline will be de-enrolled from the Lifeline Program and the corresponding subsidy discount. Please note: USAC is actively conducting annual verification and de-enrollments.

For additional information and the latest updates, please visit the FCC.gov Lifeline page.

Do you qualify?

Similar to a plant sprouting from the earth, lifeline phone services and low income phone plans offer new opportunities

Find out if you qualify for the Lifeline program

Get connected with Alaska Communications’ reliable home service at a highly reduced monthly rate. Check online today to find out if you qualify at www.lifelinesupport.org/.

LIFELINE MAKES BASIC SERVICE EVEN MORE AFFORDABLE

Lifeline helps give more households vital access to basic home services.

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WHAT IS LIFELINE SERVICE?

Lifeline is a government-sponsored benefit program that provides qualified Alaskans with access to wireline phone service, or broadband service in qualifying locations, at their primary residence.

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WHAT DO I GET? 

Lifeline service provides one benefit per household: Either a single phone line with unlimited local calling, or unlimited broadband service at the subscriber’s primary residence. Learn more about Lifeline price discounts at FCC.gov.

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WHAT DO I NEED TO KNOW ABOUT LIFELINE HOME VOICE SERVICE?

Lifeline Home Voice gives you unlimited local calling and no deposit is required with Toll Restriction (local calling only). Long Distance calling plans are also available.

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WHAT SHOULD I KNOW ABOUT LIFELINE BROADBAND SERVICE?

Our Lifeline Broadband provides reliable, unlimited internet servcie – there are no data caps or buckets. To qualify for the benefit, customers must meet the minimum Lifeline qualifying eligibility, reside in a qualifying service areas (minimum 30Mbps speed) and a deposit may be required.

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HOW DO I QUALIFY AND APPLY?

You can qualify if you meet certain income criteria, or participate in a qualifying government assistance program. Download and submit a Lifeline application with proof of eligibility.

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WHAT’S THE FINE PRINT?

Only one Lifeline benefit, including voice, broadband, and wireless service, is allowed per household. Annual eligibility recertification is required. Nonpayment or failure to recertify will remove the Lifeline discount. You will be billed for Home Voice service after the discount is removed.

Get the Lifeline Application

Qualifying is as simple as meeting income requirements or participating in an eligible government assistance program.

Download and complete the application, include support documents, and mail to address:

  • Lifeline Support Center
    P.O. Box 1000
    Horseheads, NY 14845

Recertify lifeline Every Year

Thanks for choosing Alaska Communications for Lifeline service. To keep your discount, each year you’ll need to re-certify that your household still qualifies for the Lifeline benefit. The Universal Service Administrative Company (USAC) will communicate with you directly each year to re-certify.

EXPLORE MORE HOME Products TO KEEP CONNECTED

Unlimited Internet

Home Voice

Unlimited Internet Bundle