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Lifeline Phone Service

Lifeline Updates

In response to the COVID-19 pandemic and the challenges faced by our communities, the Federal Communications Commission (FCC) temporarily changed parts of the Lifeline program to address the increased need for access. We look forward to connecting you, or continuing to serve you and your home with Lifeline service.

Recertification

Generally, customers must complete a recertification process annually to show continued eligibility of Lifeline service. With recent changes, most Lifeline subscribers will continue to receive Lifeline service without having to recertify until June 20, 2021. This means, you may not need to recertify to continue to receive the Lifeline benefit and will continue to receive Lifeline service. Please check the USAC website for updates (subject to change). Subscribers with anniversary dates between April 14, 2020 to September 28, 2021 will receive a new notice from the Universal Service Administration Company (USAC) to recertify their continued eligibility when necessary. Subscribers that fail to complete recertification by the adjusted deadline will be de-enrolled from the Lifeline Program.

Reverification

With circumstances constantly changing for households, the requirements for Lifeline reverification have also been adjusted.

USAC will not conduct any de-enrollments for subscribers with documentation deadlines falling on or before June 20, 2021. Any impacted subscribers will receive a new opportunity to provide necessary eligibility documentation after the end of the waiver period. USAC will not open any new reverification documentation requests until further notice (subject to change). The USAC will continue reverification activities as normal after the waiver period. Reverification activity is on hold. In addition, involuntary de-enrollments of any existing subscribers should not occur.

For additional information and the latest updates, please visit the FCC.gov Lifeline page.

Do you qualify?

Similar to a plant sprouting from the earth, lifeline phone services and low income phone plans offer new opportunities

Staying connected is essential and the Lifeline phone program gives families security and peace of mind by providing access to unlimited local calling or internet service. Households meeting minimum requirements in our service area can receive affordable Basic Home Voice service with unlimited local calling or internet that’s unlimited. Participation in government assistance programs or meeting eligible household income levels may qualify you or your home for the Lifeline program.

Find out if you qualify for the Lifeline program

Get connected with Alaska Communications’ reliable home service at a highly reduced monthly rate. Check online today to find out if you qualify www.checklifeline.org/lifeline.

LIFELINE MAKES BASIC SERVICE EVEN MORE AFFORDABLE

Lifeline helps give more households vital access to basic home services.

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WHAT IS LIFELINE SERVICE?

Lifeline is a government-sponsored benefit program that provides qualified Alaskans with access to wireline phone service, or broadband service in qualifying locations, at their primary residence.

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WHAT DO I GET? 

Lifeline service provides either a single phone line with unlimited local calling, or unlimited broadband service at the subscriber’s primary residence. Learn more about Lifeline price discounts at FCC.gov.

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WHAT DO I NEED TO KNOW ABOUT LIFELINE HOME VOICE SERVICE?

Lifeline Home Voice gives you unlimited local calling and no deposit is required with Toll Restriction (local calling only). Long Distance calling is also available.

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WHAT SHOULD I KNOW ABOUT LIFELINE BROADBAND SERVICE?

Our Lifeline Broadband provides reliable internet at the highest available speed without data caps – it’s unlimited. Available in qualifying areas only and a deposit may be required.

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HOW DO I QUALIFY AND APPLY?

You can qualify if you meet certain income criteria, or participate in a qualifying government assistance program. Download and submit a Lifeline application with proof of eligibility.

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WHAT’S THE FINE PRINT?

Only one Lifeline benefit, including voice, broadband, and wireless service, is allowed per household. Annual eligibility recertification is required. Nonpayment or failure to recertify will remove the Lifeline discount. You will be billed for Home Voice service after the discount is removed.

Get the Lifeline Application

Qualifying is as simple as meeting income requirements or participating in an eligible government assistance program.

Download and complete the application, include support documents, and mail to address:

  • USAC Lifeline Support Center
    PO BOX 7081
    London, KY 40742

Recertify lifeline Every Year

Thanks for choosing Alaska Communications for Lifeline service. To keep your discount, each year you’ll need to re-certify that your household still qualifies for the Lifeline benefit. The Universal Service Administrative Company (USAC) will communicate with you directly each year to re-certify.

EXPLORE MORE HOME Products TO KEEP CONNECTED

Unlimited Internet

Home Voice

Unlimited Internet Bundle