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Lifeline Phone Service

Service Notification

In response to the COVID-19 pandemic, the Federal Communications Commission (FCC) has announced temporary changes to the Lifeline program. Starting Tuesday, March 17, 2020, USAC will suspend some rules and delay some upcoming initiatives for 60 days (May 18, 2020):

Recertification

Recertification is on hold for the anniversary dates between April 14, 2020 and August 14, 2020. Subscribers with these anniversary dates will receive a new notice from the Universal Service Administration Company (USAC) to recertify their continued eligibility after the waiver period ends on May 18, 2020. Subscribers that fail to complete recertification by the adjusted deadline will be de-enrolled from the Lifeline Program.

Recertification will continue as planned for subscribers with anniversary dates outside of the window listed above.

Reverification

All new reverification activity is on hold for 60 days from March 17 through Monday, May 18, 2020.

USAC will not conduct any de-enrollments for subscribers with documentation deadlines falling on or before May 18, 2020. Any impacted subscribers will receive a new opportunity to provide necessary eligibility documentation after the end of the waiver period. USAC will not open any new reverification documentation requests until after Monday, May 18, 2020. Beginning Tuesday, May 19, 2020, USAC will continue reverification activities as normal.

For additional information and updates, please visit the FCC.gov website.

Do you qualify?

Similar to a plant sprouting from the earth, lifeline phone services and low income phone plans offer new opportunities

Staying connected is essential and the Lifeline phone program gives families security and peace of mind by providing access to unlimited local calling or internet service. Households meeting minimum requirements in our service area can receive affordable Basic Home Voice service with unlimited local calling or internet that’s unlimited. Participation in government assistance programs or meeting eligible household income levels may qualify you or your home for the Lifeline program.

Find out if you qualify for the Lifeline program and get connected with Alaska Communications’ reliable home service at a highly reduced monthly rate.

LIFELINE MAKES BASIC SERVICE EVEN MORE AFFORDABLE

Lifeline helps give more households vital access to basic home services.

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WHAT IS LIFELINE SERVICE?

Lifeline is a government-sponsored benefit program that provides qualified Alaskans with access to wireline phone service, or broadband service in qualifying locations, at their primary residence.

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WHAT DO I GET? 

Lifeline service provides either a single phone line with unlimited local calling for $1 a month, or unlimited broadband service starting at $42.24 a month, at the subscriber’s primary residence.

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WHAT DO I NEED TO KNOW ABOUT LIFELINE HOME VOICE SERVICE?

Lifeline Home Voice gives you unlimited local calling and no deposit is required with Toll Restriction (local calling only). Long Distance calling is also available.

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WHAT SHOULD I KNOW ABOUT LIFELINE BROADBAND SERVICE?

Our Lifeline Broadband provides reliable internet at the highest available speed without data caps – it’s unlimited. Available in qualifying areas only and a deposit may be required.

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HOW DO I QUALIFY AND APPLY?

You can qualify if you meet certain income criteria, or participate in a qualifying government assistance program. Download and submit a Lifeline application with proof of eligibility.

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WHAT’S THE FINE PRINT?

Only one Lifeline benefit, including voice, broadband, and wireless service, is allowed per household. Annual eligibility recertification is required. Nonpayment or failure to recertify will remove the Lifeline discount. You will be billed for Home Voice service after the discount is removed.

Get the Lifeline Application

Qualifying is as simple as meeting income requirements or participating in an eligible government assistance program.

Download and complete the application, include support documents, and mail to address:

  • USAC Lifeline Support Center
    PO BOX 7081
    London, KY 40742

Recertify lifeline Every Year

Thanks for choosing Alaska Communications for Lifeline service. To keep your discount, each year you’ll need to re-certify that your household still qualifies for the Lifeline benefit. The Universal Service Administrative Company (USAC) will communicate with you directly each year to re-certify.

EXPLORE MORE HOME Products TO KEEP CONNECTED

Unlimited Internet

Home Voice

Unlimited Internet Bundle