Lifeline Phone Service

Lifeline Updates

In response to the COVID-19 pandemic and the challenges faced by our communities, the Federal Communications Commission (FCC) temporarily changed parts of the Lifeline program to address the increased need for access. We look forward to connecting you, or continuing to serve you and your home with Lifeline service.

Recertification

Generally, customers must complete a recertification process annually to show continued eligibility of Lifeline service. With recent changes, most Lifeline subscribers will continue to receive Lifeline service without having to recertify until January 31, 2023. This means, you may not need to recertify to continue to receive the Lifeline benefit and will continue to receive Lifeline service. Please check the USAC website for updates (subject to change). Subscribers with anniversary dates between April 14, 2020 to December 31, 2021 will receive a new notice from the Universal Service Administration Company (USAC) to recertify their continued eligibility when necessary. Subscribers that fail to complete recertification by the adjusted deadline will be de-enrolled from the Lifeline Program.

Reverification

With circumstances constantly changing for households, the requirements for Lifeline reverification have also been adjusted.

USAC will not conduct any de-enrollments for subscribers with documentation deadlines falling on or before December 31, 2021. Any impacted subscribers will receive a new opportunity to provide necessary eligibility documentation after the end of the waiver period. USAC will not open any new reverification documentation requests until further notice (subject to change). The USAC will continue reverification activities as normal after the waiver period. Reverification activity is on hold. In addition, involuntary de-enrollments of any existing subscribers should not occur.

For additional information and the latest updates, please visit the FCC.gov Lifeline page.