Account Support

Add new service

1. Log into your AccountView profile
2. Under Billed Products & Services, select Add New Products (green button)
3. Select from your existing service addresses or select Add a New Location
4. Select Check Service Availability
5. Click Select on the product you wish to add
6. Choose your product features/options/configuration, select Continue
7. Review your Order Summary and click Place Order
8. Choose your installation date and time
9. Click Schedule Appointment

AutoPay - Setup and Update

1. Login to AccountView
2. Below the orange Make a Payment button, select Manage AutoPay
3. Select from the Payment method drop-down and add Bank Account or Add Credit/Debit Card
• For Bank Account enter an account nickname
• For Credit/Debit Card enter the Card Nickname and check the Preferred Card box
4. Choose NEXT
5. Input your card and billing address details and select SAVE
6. Select Payment Date from the dropdown and choose enroll
7. A popup window will come up to make a one-time payment and you can select Close or Make One-Time Payment
• If there’s a balance, it will need to be paid in full before autopay will take affect

Change/update existing service

1. Log into your AccountView profile
2. Under Billed Products & Services, select Change (green button) under the product you wish to make changes to
3. Select I’d like to change product features
4. Select date for when you would like your service changed
5. Click Continue
6. Select the features you wish to add and click Continue
7. Review Order Summary and click Place Order

Change/reset your password

1. Go to the AccountView Login page
2. Under Password, select Forgot Password
3. Enter your email address
4. If your email address matches our records, we will send you a recovery email with a code to sign in and reset your password

Change/reset your username

1. Go to the AccountView Login page
2. Under Username, select Forgot Username
3. Enter your email address
4. If your email address matches our records, we will send you a recovery email with your username

Change service location if you’re moving

1. Log into your AccountView profile
2. Under Billed Products & Services, select Change (green button) under the product you wish to make changes to
3. Select I’m moving to a new address
4. Select a date for when you would like your service disconnected at the current location and reconnected at the new location
5. Provide address to the new location
6. Click Move Services
7. Review Order Summary and click Place Order

Change your CPNI status

1. Log into your AccountView profile
2. Select the Account Icon in the top right corner
3. Select Privacy Preferences
4. Scroll down to the bottom of the page
5. Under “Restrict the Use of My CPNI” select/deselect options listed
6. Click Submit

Check your long-distance usage

1. Log into your AccountView profile
2. Select Usage in the top menu
3. Select Billing Period and Service ID
4. Click the orange View Usage Details button

Create a new profile in AccountView (existing customer)

If you forgot your original AccountView username and password OR you want to give someone access to your AccountView, you may create a new/separate profile by following the steps below. You will need to know your account number and CPNI password. If you do not know this information, call 800-808-8083 for assistance or follow the steps under “Recover your CPNI Password”.

1. Go to the AccountView Login page
2. Click “Create Account”
3. Complete the fields under “Register an Account” (you will need your Account Number)
4. Click Get Registration Code
5. The registration code will be sent to the email address used when signing up for service
6. Enter your Verification Code (provided in email)
7. Enter CPNI Password
8. Click Continue
9. Agree to the Terms and Conditions
10. Click Continue

Disconnect service

1. Log into your AccountView profile
2. Under Billed Products & Services, select Change (green button) under the product you wish to make changes to
3. Select I’d like to disconnect this service
4. Select a date for when you would like your service disconnected
5. Select reason for disconnecting service
6. Click Continue
7. Review Order Summary and click Place Order

Log into AccountView (existing customer)

1. Go to the AccountView Login profile page
2. Enter your Username and password
3. Click Sign In

Make an online payment

1. Log into your AccountView profile
2. Click the orange Make Payment button
3. Select a Payment Date by clicking the calendar icon
4. Select a Payment Amount by clicking the arrow below Payment Amount
5. Select a Payment Method by clicking the arrow below Payment Method
6. Click Continue
7. Review payment and select Complete Payment

Order new service and register for AccountView (new customer)

1. Go to Order New Service
2. Fill out the name of the primary account owner and select your service address
3. Click Check Service Availability
4. Select the product you wish to order and click Continue
5. Click Set Up Account
6. Fill out your Billing & Contact Information and click Continue
   *Important: the email address you provide will be the email address associated with your account and is where we will send your verification codes.
7. Fill out Privacy & Security and click Continue
   *Important: you will be required to provide a CPNI password. Please remember this password as you will be required to re-enter your CPNI password when setting up your AccountView.
8. Fill out Identity Validation and click Continue
9. Agree to the Terms and Conditions and click Complete Account Setup
10. View your Order Summary (if needed, you may edit your order here)
11. Click Place Order
12. Schedule Installation and click Schedule Appointment
13. Review Confirmation Page
    *Important – please make note or capture the following information as you will need it to create your AccountView profile: 1) Account Number, 2) CPNI Password
14. Click Setup Online Access
15. Complete the fields under “Register an Account”
    *Your account number should auto-populate. If it doesn’t please type it into the form. Your account number was provided on the confirmation page (see step 13)
16. Click Get Registration Code
    *We will send the registration code to the email address used when signing up for service (see step 6)
17. Enter Registration Code
18. Enter CPNI Password
    *This is a password you created during the order process (see step 7 and 13).
19. Click Submit

That’s it! Your order has been submitted and your AccountView is setup. Once your service is installed, please log in to view your bill, set up AutoPay, and submit Support Requests. All your account management needs will be available in AccountView.

Recover your CPNI Password

1. Under the field CPNI Password, select Forgot CPNI Password
2. Click Send CPNI Password
3. Your CPNI password will be sent within 24 hours to your address of record (i.e. email address or mailing address)

Note: if your address of record is US mail, it will take 3-5 business days to receive your password via USPS. To redeem your password by email, call 800-808-8083 and request to add a CPNI email address to your account.

Report fraudulent emails, viruses, or phishing scams

You can report these types of issues to our Abuse Department at [email protected]. If you are forwarding an example email, please make sure to include the full message headers.

Submit a Support Request

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select Request Support
4. Fill out the form and provide a brief description of your issue
5. Select the best way to reach you
6. Click Submit Request

Update your contact information

This feature is currently unavailable in the new AccountView.

If you need to update your contact information, please contact us at 800-808-8083.

Update your payment method

1. Log into your AccountView profile
2. Select Billing in the top menu
3. Select My Payment Methods
4. Select Add Payment Method

You may also update your payment method by:

1. Log into your AccountView profile
2. Select the orange Make Payment button
3. Click the arrow under Payment Method
4. Select Add Bank Account or Add Credit/Debit Card
5. Add new bank/card information
   *If using AutoPay, check the Use for AutoPay box
6. Click Next
7. Click Continue

If you are setup for AutoPay, you may also update your payment method by selecting “Manage AutoPay” and updating your payment method there.

View your bill

1. Log into your AccountView profile
2. Under the orange Make Payment button, select View Current Bill
3. A new tab will open to display your bill
4. You may view, download, save or print your bill

View a support request

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select My Support Requests
4. Click a Request Title to view details and now about your Support Requests