Frequently Asked Questions, How-To's, and More
AccountView
AccountView – your personal, online view into your Alaska Communications account. Enjoy the easy to use, simple to navigate, and time-saving design. Check out the updates, below.
- At-a-glance display
View account information, services, notifications and payment history, trouble tickets, account support, orders and more. Easily update your account and service information on the spot.
- Navigation
Links to services and support you need and use the most are now readily available. Information is accessible 24/7 at your fingertips with a tabbed view into your account, orders, trouble tickets and notifications.
- Communication and Support
Quick links take you to Frequently Asked Questions for round-the-clock self-support. Need more assistance? Order or upgrade your service, request an appointment, or file a trouble ticket right from your account. Then check your notifications for status and messages. Help is only a click away!
AutoPay Setup
AutoPay is the process that makes bill pay a breeze. AutoPay will automatically charge your monthly account balance to your selected payment option. Once you complete the easy initial set-up, it means no work, no worries, and no late payments.
How do I set up AutoPay?
- AccountView Login
- Under Account Summary, navigate to the account number you'd like to enable
- Select "Enable AutoPay"
- Select your card on file, or enter your credit card information
- Select "OK"
You're all set!
Credit Card Expiration & Update
If you have a balance due:
- Login to AccountView
- Find the account with an expiring card if you have multiple accounts
- Press 'Make Or Schedule Payment' and add new credit card
- Make the payment in full using your new card (Visa, Mastercard, Discover)
- Save the card as you make that payment
- Select 'AccountView Home' at the top of your screen
- Select the appropriate account if you have multiple accounts
- Select "Manage AutoPay"
- On the new card, select "AutoPay Actions" and select enable AutoPay
- On the old card, select "Remove"
If you do not have a balance due:
- Login to AccountView
- Find the account with an expiring card if you have multiple accounts and press 'Select Account'
- Select "Manage AutoPay"
- Select "Add New Credit Card" (Visa, Mastercard, Discover) and fill in your information
- Type in your credit card information and press 'Process Credit Card'
- Once you see the 'Card Successfully Added' screen, press 'Close'
- On the new card, select "AutoPay Actions" and select enable AutoPay
- On the old card, select "Remove"
CPNI: Customer Proprietary Network Info
In today's digitally connected world, a data breach or data leak can damage your reputation, lead to lost customers, and in some cases completely ruin a business. For this reason, network security, data protection, and network monitoring are of the utmost importance.
Tools like security information and event management (SIEM) software, properly implemented firewalls, packet filtering, Network Access Control solutions (a.k.a. NAC solutions), and advanced threat detection such as Intrusion Protection Systems (IPS) are at the heart of modern network security and data loss prevention.
From implementing data loss prevention (DLP) for your enterprise security posture to learning how to best leverage secure network monitoring tools, Alaska Communications is here for you.
Reporting fraudulent emails, viruses, or phishing scams
How do I report fraudulent emails, viruses, or phishing scams?
You can report these types of issues to our Abuse Department at abuse@acsalaska.net. If you are forwarding an example email, please make sure to include the full message headers.
Identity Theft Reporting
What is identity theft?
Identity theft is a crime where a criminal acquires and uses the victims' personal information, such as Social Security or driver's license numbers, to take out loans, obtain new credit cards, rent an apartment, buy a car, incur debt, file for bankruptcy, as well as other criminal activities. Identity theft can not only damage someone's creditworthiness, it can also create unknown criminal records that can result in the identity theft victim being wrongly arrested or denied employment after a routine background check.
What is phishing?
Phishing is the term that is used to describe an email scam that identity thieves use to trick people into giving out their personal information such as credit card or Social Security Numbers. These emails appear to be from well known, legitimate organizations and tell recipients that they need to "respond immediately" regarding an issue with their account or that they have won a prize. The emails often contain a link which redirects you to completely phony site which looks legitimate, complete with the company logo, that asks you to enter or update your personal information such as passwords, Social Security number, bank account, or credit card numbers which they then steal.
What are signs that an email may be a phishing scam?
While the emails may look genuine with sophisticated graphics and logos, legitimate emails from a financial institution will never ask you to enter or reply with personal information such as your Social Security Number or credit card number. Be wary of emails that:
- Ask you to enter any personal information such as your bank account number, an account password, credit card number, PIN, mother's maiden name, or Social Security Number.
- Fail to address you by your name.
- Fail to confirm the company does business with you, such as referencing a partial account number.
- Warn that your account will be shut down unless you reconfirm your financial information - scare tactics are often used to get the recipient to act on the request.
- Warn that you have been the victim of fraud.
- Have spelling or grammatical errors.
- Ask you to send payment information via email.
Please remember - We will never solicit personal information by email.
What should I do if I think I have received a bogus phishing e-mail?
If you receive an email that you think may be a phishing scam, you should report the e-mail by forwarding it to the following addresses: spam@uce.gov and the Anti-Phishing Working Group at reportphishing@antiphishing.org. The Anti-Phishing Working Group is a collective organization created to combat phishing fraud, consisting of 680 member companies made up of eight of the top 10 U.S. financial institutions and four of the top five Internet service providers.
In addition to notifying the above mentioned agencies, the companies that are being fraudulently spoofed also take these phishing attacks very seriously. If you suspect the e-mail is bogus, go directly to the legitimate company site (not by clicking on a link in the e-mail; search the Internet for the company name if you do not already have the address) and visit their security center which often will provide information about these e-mail scams and how to report the event.
Check Long Distance Usage
Q. How many long distance minutes have I used on my home phone?
A. You can check your long distance usage with Easy Features:
In Anchorage: 563-EASY (563-3279), option 4.
Outside Anchorage: 1-800-808-8083, option 2, then option 4.
Password: Change or Reset
How do I change my password? What if I forgot my current password?
To change your e-mail or domain hosting password please visit the Control Panel.
To reset your AccountView password, click here.
To change or reset other passwords please contact us.
Security Settings Update
Be password protected: Create a strong password
Keep your information secure by updating your password, not just for your AccountView login, but with all passwords.
Best practices for creating a strong password:
- Use a minimum of eight characters
- Do not include your name, username, or a complete word
- Do not use the same password twice
- Include uppercase, lowercase, number and symbol characters - mix them up!
example: i8slmN4brkfa$T
Service Notifications
Where do I view notifications about my service(s)?
Alaska Communications keeps you in the loop. We understand that not everyone posts our letters on the refrigerator, or bookmarks our emails.
You can catch up on current and past Alaska Communications service notifications, payment messages and transactions in your account message Notification Center - accessed from your personal AccountView portal. If there is an announcement that applies to your account, we'll post a copy in the Notification Center for you to access at your convenience.
Get there in three easy steps:
- AccountView login
- Select "View Details for Account #XXXXXX"
- Click on the "Notification Center" tab
Simply click on the subject link for full notification details.
Service Order Viewing
How do I view my service order(s)?
Alaska Communications will inform you about the status of your online-submitted service order every step of the way from the Service Orders tab of your AccountView.
Get there in three easy steps:
- AccountView Login
- Select "Details for Account #XXXXXX"
- Click on the "Service Orders" tab
The Service Orders tab will include an order number, the date it was modified, order status and estimated delivery date. Click on the order number for detailed records regarding each service order request.
Service Trouble - How to Report
Before creating a trouble ticket, we encourage you to check out our FAQs and Troubleshooting Wizard, which may solve your issue. Sometimes it's as easy as restarting your router.
If your issue isn't resolved from our Support page resources, log into AccountView and head to the Trouble Ticket tab. Here you can create and monitor trouble tickets straight from your phone, tablet or desktop. We'll show you how to quickly navigate through both options. and follow along.
- AccountView Login
- Select "View Details for Account #XXXXXXX"
- Click on the "Trouble Tickets" tab and click "Create Trouble Ticket"
- Follow the prompts to complete your trouble ticket creation
Creating a trouble ticket is simple and it goes directly into our system for our support team and technicians to review, follow up and schedule service. You can visit the Trouble Ticket tab anytime for status updates. Our team will contact you for troubleshooting, scheduling or to follow-up.