Unlimited FiWi Internet

Professional Installation

When you choose Alaska Communications, you get more than just an internet line – you have our time and service. We commit our time to survey, install, test, and verify the highest-quality connection to our network.

WHAT YOU CAN EXPECT:

• On the date specified in your order, our technicians will start by performing a site survey to verify line-of-sight from one of our towers and will determine where to mount the radio.
• Line-of-sight is the path between our tower and the radio on your home where no obstacles reside.
• If line-of-sight is determined successful, a technician will begin installation which may take up to three hours as it involves mounting the radio on your home (requiring wall penetration) and wiring to the router.
• Once installation is complete, our technicians will test and verify your service connection, will provide basic configuration / programming of your router and will be available to answer any remaining questions.

*FOR TENANTS AND RENTERS - During installation, modifications may be made to the property (including wall penetration). These modifications require Alaska Communications to obtain the property owner's approval prior to the install. If you are not the property owner, you will need to complete a Letter of Authorization. Our field technicians cannot begin installation until authorization or proof of ownership is provided. If proof is unavailable, installation will be canceled.