Account Support

Add New Service

1. Log into your AccountView profile
2. Under Billed Products & Services, select Add New Products (green button)
3. Select from your existing service addresses or select Add a New Location
4. Select Check Service Availability
5. Click Select on the product you wish to add
6. Choose your product features/options/configuration, select Continue
7. Review your Order Summary and click Place Order
8. Choose your installation date and time
9. Click Schedule Appointment

AutoPay - Setup and Update

1. Login to AccountView
2. Below the orange Make a Payment button, select Manage AutoPay
3. Select from the Payment method drop-down and add Bank Account or Add Credit/Debit Card
• For Bank Account enter an account nickname
• For Credit/Debit Card enter the Card Nickname and check the Preferred Card box
4. Choose NEXT
5. Input your card and billing address details and select SAVE
6. Select Payment Date from the dropdown and choose enroll
7. A popup window will come up to make a one-time payment and you can select Close or Make One-Time Payment
• If there’s a balance, it will need to be paid in full before autopay will take affect

Change or reset your password

1. Go to the AccountView Login page
2. Under Password, select Forgot Password
3. Enter your email address
4. If your email address matches our records, we will send you a recovery email with a code to sign in and reset your password

Change or reset your username

1. Go to the AccountView Login page
2. Under Username, select Forgot Username
3. Enter your email address
4. If your email address matches our records, we will send you a recovery email with your username

Change or update existing service

1. Log into your AccountView profile
2. Under Billed Products & Services, select Change (green button) under the product you wish to make changes to
3. Select I’d like to change product features
4. Select date for when you would like your service changed
5. Click Continue
6. Select the features you wish to add and click Continue
7. Review Order Summary and click Place Order

Change service location if you’re moving

1. Log into your AccountView profile
2. Under Billed Products & Services, select Change (green button) under the product you wish to make changes to
3. Select I’m moving to a new address
4. Select a date for when you would like your service disconnected at the current location and reconnected at the new location
5. Provide address to the new location
6. Click Move Services
7. Review Order Summary and click Place Order

Change your CPNI status

1. Log into your AccountView profile
2. Select the Account Icon in the top right corner
3. Select Privacy Preferences
4. Scroll down to the bottom of the page
5. Under “Restrict the Use of My CPNI” select/deselect options listed
6. Click Submit

Checking long distance usage

1. Log into your AccountView profile
2. Select Usage in the top menu
3. Select Billing Period and Service ID
4. Click the orange View Usage Details button

Create new profile - existing customer

If you forgot your original AccountView username and password OR you want to give someone access to your AccountView, you may create a new/separate profile by following the steps below. You will need to know your account number and CPNI password. If you do not know this information, call 800-808-8083 for assistance or follow the steps under “Recover your CPNI Password”.

1. Go to the AccountView Login page
2. Click “Create Account”
3. Complete the fields under “Register an Account” (you will need your Account Number)
4. Click Get Registration Code
5. The registration code will be sent to the email address used when signing up for service
6. Enter your Verification Code (provided in email)
7. Enter CPNI Password
8. Click Continue
9. Agree to the Terms and Conditions
10. Click Continue

Disconnect service

If you’d like to disconnect service, please contact us at 800-808-8083.

How do I change my CPNI Password/pin?

1. Log into AccountView
2. Click the profile icon
3. Then click privacy preferences
4. Go to CPNI Password box
5. Then click the eye icon
6. Then type your new password
7. Click submit

If you don’t have AccountView set up:

Please click here to chat with us to locate your CPNI password.

How to dispute a charge/report an error or problem with my bill?

Please contact us as soon as you notice the problem and a Customer Service representative will work with you to resolve it.

For issues with your residential bill - Residential Assistance Contact Us.
For issues with your business bill - Business Assistance Contact Us.

How to Find my usage

1. Log into your AccountView
2. Click Usage at the top of your page
3. Select the billing period
4. Select the Service ID
5. Click the orange View Usage Details button

How to lookup my account number?

1. Log into your AccountView
2. Click "View Current Bill" below the orange "Make a Payment" button
3. A new tab will display your bill
4. Find your Account Number below the Invoice Date

If you have not set up your AccountView profile

  Please click here to chat with us to locate your account number.

How to read my bill

Click here for a guide on how to read your bill.

How to reschedule my installation

To reschedule your installation, click here to start chatting with us.

Log into AccountView - existing customer

1. Go to the AccountView Login profile page
2. Enter your Username and password
3. Click Sign In

Make an online payment

1. Log into your AccountView profile
2. Click the orange Make Payment button
3. Select a Payment Date by clicking the calendar icon
4. Select a Payment Amount by clicking the arrow below Payment Amount
5. Select a Payment Method by clicking the arrow below Payment Method
6. Click Continue
7. Review payment and select Complete Payment

Order new service - register new account

1. Go to Order New Service
2. Fill out the name of the primary account owner and select your service address
3. Click Check Service Availability
4. Select the product you wish to order and click Continue
5. Click Set Up Account
6. Fill out your Billing & Contact Information and click Continue
   *Important: the email address you provide will be the email address associated with your account and is where we will send your verification codes.
7. Fill out Privacy & Security and click Continue
   *Important: you will be required to provide a CPNI password. Please remember this password as you will be required to re-enter your CPNI password when setting up your AccountView.
8. Fill out Identity Validation and click Continue
9. Agree to the Terms and Conditions and click Complete Account Setup
10. View your Order Summary (if needed, you may edit your order here)
11. Click Place Order
12. Schedule Installation and click Schedule Appointment
13. Review Confirmation Page
    *Important – please make note or capture the following information as you will need it to create your AccountView profile: 1) Account Number, 2) CPNI Password
14. Click Setup Online Access
15. Complete the fields under “Register an Account”
    *Your account number should auto-populate. If it doesn’t please type it into the form. Your account number was provided on the confirmation page (see step 13)
16. Click Get Registration Code
    *We will send the registration code to the email address used when signing up for service (see step 6)
17. Enter Registration Code
18. Enter CPNI Password
    *This is a password you created during the order process (see step 7 and 13).
19. Click Submit

That’s it! Your order has been submitted and your AccountView is setup. Once your service is installed, please log in to view your bill, set up AutoPay, and submit Support Requests. All your account management needs will be available in AccountView.

Request/Receive a copy of my bill

1. Log into your AccountView profile
2. Click “View Current Bill” below the orange “Make a Payment button”
3. A new tab will open, showing your bill
4. View, download, save or print your bill as needed

If you are looking for payment history not seen in your account, chat with us.

Submit a Support Request

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select Request Support
4. Fill out the form and provide a brief description of your issue
5. Select the best way to reach you
6. Click Submit Request

Update your contact information

This feature is currently unavailable in the new AccountView.

If you need to update your contact information, please contact us at 800-808-8083.

Update your payment method

1. Log into your AccountView profile
2. Select Billing in the top menu
3. Select My Payment Methods
4. Select Add Payment Method

You may also update your payment method by:

1. Log into your AccountView profile
2. Select the orange Make Payment button
3. Click the arrow under Payment Method
4. Select Add Bank Account or Add Credit/Debit Card
5. Add new bank/card information
   *If using AutoPay, check the Use for AutoPay box
6. Click Next
7. Click Continue

If you are setup for AutoPay, you may also update your payment method by selecting “Manage AutoPay” and updating your payment method there.

View a support request

1. Log into your AccountView profile
2. Select Support in the top menu
3. Select My Support Requests
4. Click a Request Title to view details and now about your Support Requests

View your bill

1. Log into your AccountView profile
2. Under the orange Make Payment button, select View Current Bill
3. A new tab will open to display your bill
4. You may view, download, save or print your bill

What is a CPNI Password?

The CPNI password is an added layer of protection for accessing or making account changes over the phone or online. By providing the correct CPNI password, it confirms your identity when making inquiries or modifications to your account. The password protects your information from being changed or used by anyone else, but you.

Where can I find my CPNI password/pin?

1. Log into AccountView
2. Click the profile icon
3. Then click privacy preferences
4. Go to CPNI Password box
5. Then click the eye icon