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InternetNow® Support

MAc Address

How-Tos, Security & More

Updates to iOS 14 and Android 10 include added features which change the MAC address of your device for each network your device connects to. In order to experience InternetNow, customers will need to turn off the Random MAC or Private Address feature. For directions on how to disable this feature, please review the information below:

How To Manage Random MAC or Private Address

iOS 14

Apple’s recent iOS 14 update includes a Private Address feature that changes the MAC address of your device for each network it connects to. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account. Since InternetNow uses your device’s MAC address to authenticate to our network, our customers will need to turn this feature off.

iPhone or iPad

  • Open the “Settings” app and connect to our “InternetNow5G” network
  • Tap the “I” info icon next to the network
  • Toggle “Private Address” to off
  • Return to Wi-Fi Setting and turn Wi-Fi off and back on again
  • Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account.

Apple Watch

  • Open the “Settings” app and connect to our “InternetNow5G” network
  • Select Wi-Fi Select our “InternetNow5G” network
  • Toggle “Private Address” to off
  • Verify MAC address shown under “InternetNow5G” SSID matches the MAC address in account.

Windows 10

Some versions of Windows 10 have a feature that randomizes the MAC address for different Wi-Fi connections. When connecting to InternetNow, disable this feature to avoid filling multiple device slots on your account. If you do not see the option for 'use random MAC address' it is likely that your version of Windows 10 does not have this feature.

  • Select the 'Start' button in the bottom left corner of the screen
  • Select the gear icon to go to 'Settings'
  • Select 'Network and Internet'
  • Select 'Wi-Fi'
  • Set 'Use random hardware addresses' to 'Off'

Android 10

Phones running the Android 10 operating system (Android Q) include a feature that randomizes the MAC address for different Wi-Fi connections. This feature is enabled by default, but can be disabled for specific Wi-Fi networks. When connecting to InternetNow, users should disable this feature to avoid filling multiple device slots on their account.

Google Pixel

  • Open the Settings app
  • Select Network and Internet
  • Select Wi-Fi
  • Connect to the “InternetNow5G” Wireless network
  • Tap the gear icon next to the current connection
  • Select Advanced
  • Select Privacy
  • Select "Use device MAC"
  • Verify device MAC address matches the MAC address in account

Samsung Galaxy

  • Navigate to "Settings"
  • Select "Connections"
  • Select "Wi-Fi"
  • Select "InternetNow5G"
  • Tap the gear shaped icon next to the network you connected to
  • On the next screen there is a menu labeled "MAC Address Type".
  • Tap on "MAC Address Type"
  • Select “Use Phone/Device MAC”
  • Repeat these steps for the other InternetNow networks

How To Find Your Mac Address

How do I find my MAC address to connect my devices to my InternetNow service?

Connecting your gaming or streaming device to your InternetNow service is simple. You’ll need to enter your device MAC address into your InternetNow account settings. Here’s how to find your MAC address. For complete login instructions (with photos), select from the following options:

How to connect your Xbox 360® to InternetNow:

  1. Sign into your Xbox live profile – select YES to continue, then select Alaska Communications as your network (SSID), and YES to connect to the unsecured network
  2. After your Xbox 360 attempts to connect, select back from the “test failed” screen
  3. Select Configure Network, then the Additional Settings tab
  4. Arrow down to Advanced Settings, click Select, then write down your MAC Address
  5. Log into your Alaska Communications account, select Manage your Account, then Packages, and click on Edit from the Wireless Account Details – log out and get ready to connect to the Alaska Communications network from your Xbox 360
  6. Now you’re ready to stream away with your Xbox One!

How to connect your Xbox One® to InternetNow:

GETTING THE MAC ADDRESS FROM YOUR XBOX ONE

  1. Go to settings (you can get there from one of two ways):
    • From any screen, double tap the Xbox button in the center of your controller
    • Select the gear wheel
    • From the startup screen, select Universal Settings (the gear wheel)
    2. Select All settings
  2. Select Network, then drop down to Network Settings
  3. Select Advanced Settings
  4. On the right side of the screen, your wired and wireless MAC addresses will display – write down the wireless MAC address
  5. Log into your Alaska Communications account, select Manage your Account, then Packages, and click on Edit from the Wireless Account Details – now you’re ready to stream away with your Xbox One!

How to connect your Roku® to InternetNow:

  1. For a new Roku, select your preferred language, then select continue on the “Get ready to stream” page (if your Roku is not new, skip this step)
  2. Select Wireless (Wi-Fi)
  3. Arrow down and select My network is not shown
  4. Log into your Alaska Communications account, select Manage your Account, then Packages, and click on Edit from the Wireless Account Details – now you’re ready to stream away with your Roku!

How to connect your Wii U to InternetNow:

  1. From your GamePad, select “Start,” (System Settings), then click on the Internet icon
  2. Select “View MAC Address” and write it down
  3. Log into your Alaska Communications account, select Manage your Account, then Packages, and click on Edit from the Wireless Account Details – drop in your Wii U MAC address, click Save and Log out
  4. From your Wii U GamePad click Back (B-button), and select “Connect to the Internet”
  5. Select “Alaska Communications Wi-Fi” then “OK” and set as your default connection
  6. Now you’re ready to stream away on your Wii U

How to connect your PlayStation to InternetNow:

  1. From the main screen, go to settings and select “System,” then “System Information” and write down your Wi-Fi MAC Address
  2. Log into your Alaska Communications account, select Manage your Account, then Packages, and click on Edit from the Wireless Account Details – drop in your PlayStation MAC address, click Save and Log out
  3. From your PlayStation, select “Back” twice, then scroll up to “Network
  4. Select “Set Up Internet Connection” then “Use Wi-Fi,” then “Easy”
  5. Select “Alaska Communications Wi-Fi” and test your Internet connection
  6. The completed test will display “NAT Type 2” – now you’re ready to stream away on your PlayStation