InternetNow® Support

InternetNow Wireless FAQs

Q. How do I connect to InternetNow?

A. Getting connected is easy:

1. Open the WiFi settings on your wireless device (PC, Tablet, or Smart Phone).
2. Select the "InternetNow5G" option.
3. From your device, open a web browser and our sign-up page will display.
   (If it doesn't load immediately, navigate to a non-https website such as www.gointernetnow.com).
4. Once our sign-up page displays, select “New InternetNow Service”.
5. Fill in the primary account owner’s first and last name.
6. Select your location and click “Check service availability”.
7. Select InternetNow as your product.
8. Choose your InternetNow package by clicking the relevant radio buttons.
9. Press “Set Up Account”.
10. Set up your privacy and security settings.
11. Agree to the terms of service and click “Complete Account Set Up”.
12. Review your order summary, select a payment method, and click “Pay & Place Order”.
13. Set up your account in AccountView, fill in billing and contact information, and click “Continue”.

Q. How do I manage my account and update info?

A. Log into your account at AccountView. Enter the username and password created when you registered and select "Log In."

• This is where you can update account information, view billing statements, manage your devices, and more.

Q. How do I add, register, or delete a device on my account?

A. Adding additional devices to your account is simple and may be done in one of two ways

Add A Device Through The Splash Page

1. From the device you would like added to your service, connect to the "InternetNow5G" wireless network setting
2. Open a web browser so that our sign up page populates.
   (If it doesn't load immediately, navigate to a non-https website such as www.gointernetnow.com).
3. Once the sign up page populates, select "Log Into Your AccountView" under the section "I'd Like To Add A Device To My Account."
4. When you log into your AccountView with the desired device, it will automatically add it to your InternetNow service
5. Simply name your device and add!

Add A Device Through AccountView

1. Log into AccountView
2. Select "Account Detail" on your InternetNow account
3. Click on the "Settings" tab
4. Add in the wireless or wired MAC address of your device
5. Name your device and add!

Q. Is the InternetNow Wi-Fi network safe and secure?

A. When connecting to our InternetNow Wi-Fi network, you may notice an alert indicating you are connecting to an open network (Unsecured). This is because we do not use WPA2 for our main security feature. In doing so, we would need to provide every customer at the residence the same password, making the network unsafe. For our InternetNow service, we use MAC based authentication which only allows authorized devices to connect to our network. Additionally, we also enable Client to Client isolation, that restricts direct wireless connections with other users (Clients). The combination of these two features increases the security on the network. We also encourage customers to use secure https websites to further encrypt traffic being distributed over the internet.

Q. How do I turn off Random MAC or Private Address feature?

A. Updates to iOS 14 and Android 10 include added features which change the MAC address of your device for each network your device connects to. In order to experience InternetNow, customers will need to turn off the Random MAC or Private Address feature. For directions on how to disable this feature, please visit the MAC address support page.