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Troubleshooting

I Cannot Connect to the Internet

We're sorry you're unable to connect - often we can restore your connection with a simple fix in just a few steps.  Let's try a few simple steps to get you connected and streaming. 

The first thing we'll do is look for bad equipment connections.

Make sure each of the following is secure: 

  1. The cable connecting the computer to the router
  2. The cable connecting the router to the wall jack
  3. The power cord connecting the router to a working outlet.

Are the connections secure now?