I Cannot Connect to the Internet
We're sorry you're unable to connect - often we can restore your connection with a simple fix in just a few steps. Let's try a few simple steps to get you connected and streaming.
The first thing we'll do is look for bad equipment connections.
Make sure each of the following is secure:
- The cable connecting the computer to the router
- The cable connecting the router to the wall jack
- The power cord connecting the router to a working outlet.
Are the connections secure now?