Terms and Conditions

By opting in or enrolling in Alaska Communications’ text message service, you accept these Terms & Conditions AND AGREE TO RESOLVE DISPUTES WITH ALASKA COMMUNICATIONS THROUGH BINDING ARBITRATION AND YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS as detailed herein.

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system from Alaska Communications, their service providers, and their affiliates. You also authorize Alaska Communications to include marketing content in any such messages. You confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt-in. Consent to receive text messages is not required as a condition of purchasing any goods or services.

Participation:

Receive marketing communications and/or service notifications from Alaska Communications by text message through your mobile device. Message frequency varies. Message and data rates may apply.

We take your privacy seriously. By opting into this service you are agreeing to the terms of our Privacy Policy here, which is incorporated herein.

Consent to Receipt of Electronic Information and E-Sign. Notwithstanding anything herein to the contrary, you understand that applicable law may require Alaska Communications to provide certain information to you in writing in connection with any consent to receive advertising and telemarketing telephone calls and text messages. By opting-in to receive text messages from Alaska Communications, you authorize Alaska Communications to provide this information to you electronically instead of in a separate paper document. You understand that you may withdraw this consent, update your information, or request a free paper copy of the information by emailing customercare@acsalaska.com. You understand that to access and retain a copy of this webpage, you will need: (i) a device (such as a computer or mobile phone) with a web browser and Internet access; and (ii) available storage space on that device to download a copy of this page or a connected printer to print a copy.

STOP Information:

Text STOP to 35831 (marketing and service related messages for InternetNow, Alaska Communications Fiber Internet, Unlimited 1 Gig Internet), 87986 (service related messages all other services), and/or 855-229-7725 (marketing related messages all other services to stop receiving messages from Alaska Communications. You will receive a confirmation text. You may opt out of receiving marketing-related emails and/or SMS by selecting the Manage Preferences link found at the bottom of an Alaska Communications email and updating your communications preferences. You can also contact Alaska Communications customer service to change your preferences for receiving marketing communications or service notifications by calling 907-563-8000 or 1-800-808-8083 or send an e-mail at customercare@acsalaska.com.

HELP Information:

For additional information, text HELP to 35831 (marketing and service related messages for InternetNow, Alaska Communications Fiber Internet, Unlimited 1 Gig Internet), 87986 (service related messages all other services), and/or 855-229-7725 (marketing related messages all other services) or contact Alaska Communications customer service at 907-563-8000 or 1-800-808-8083.

Supported Carriers:

AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. Carriers are not liable for delayed or undelivered messages.

Arbitration and Class Action Waiver:

Any dispute or claim arising out of or relating to in any way to the mobile text alerts will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. You agree to notify us in writing of the nature of any dispute related to Alaska Communications mobile text alerts at least 45 days before initiating binding arbitration or small claims court action, during which time you and Alaska Communications will attempt to resolve the dispute informally.

BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE ANY DISPUTES OR CLAIMS. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY. ALTHOUGH REVIEW IS LIMITED, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS WOULD BE AVAILABLE IN COURT AND MUST ENFORCE THE SAME LIMITATIONS STATED IN THESE CONDITIONS OF USE AS A COURT WOULD.

The Federal Arbitration Act and federal arbitration law apply to these Terms and Conditions. You and Alaska Communications agree that the arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules, including the AAA’s supplementary procedures for consumer-related disputes. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. Alaska Communications will reimburse those fees for claims totaling less than $10,000, unless the arbitrator determines the claims are frivolous. Alaska Communications agrees not to seek attorney’s fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed upon location. You and Alaska Communications agree that any dispute resolution proceedings of any nature or in any forum will be conducted only on an individual basis and not in a class, consolidated or representative action. This means that you may not purport to act on behalf of a class or any other person. Likewise, an arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial, unless such waiver is unenforceable. This means that any claim would be decided by a judge, not a jury.

You and Alaska Communications agree that this arbitration provision does not apply to either party seeking to enjoin infringement or other misuse of intellectual property rights.

Applicable Law:

The Federal Arbitration Act and applicable federal law (or in the absence of applicable federal law, then the laws of the State of Alaska), without regard to principles of conflict of laws, will govern these Terms & Conditions and apply to any disputes or claims against Alaska Communications arising out of or relating in any way to any Alaska Communications text message service.

Limitation of Liability:

Alaska Communications is not responsible and will not be liable for any damages of any nature, including without limitation any incidental, special or consequential damages (such as lost profits or lost business opportunities), punitive damages or attorney’s fees related to use of this service.

Changes to This Agreement:

These Terms and Conditions are subject to change from time to time. We will revise and update these Terms and Conditions if our practices change or to reflect future changes in the law. Your continued use of Alaska Communications services and/or sites following the posting of any changes to this policy constitutes your acceptance of the then-current policy.

Alaska Communications Mobile Terms and Conditions v 2 (2024-03-26)