Internet Equipment Return

Can I drop my equipment off at an Alaska Communications office?

To ensure your refund is processed correctly, equipment must be returned through USPS using the provided return label. Our system only tracks equipment returned using USPS tracking numbers.

How long do I have to return the equipment?

Please return your equipment as soon as possible—ideally before your current billing cycle ends.

Returning it quickly ensures:

1. The fee is credited directly to your account before your final bill.
2. You avoid waiting for a refund check to be mailed.

How long does it take to receive my refund?

• If the equipment is returned before your final bill, the refund is applied directly to your account.
• If it arrives after your final bill, a check is mailed to you. Refund checks may take up to 90 days to process.

How to get shipping label

After you request a service disconnect, we will:

1. Add a refundable equipment fee to your account.
2. Email you a prepaid USPS return shipping label.
3. Send a follow up email with instructions specific to your equipment.

You simply print the label, pack the equipment securely, and drop it off at any USPS location.

If you don’t have a printer, you can use a self-service kiosk at USPS to print your label.

What if I never received the return label?

If you don’t receive the email with your USPS label, Check your spam or junk folder. If you can’t find it, contact us and we’ll generate a new label and send updated instructions.

What if I shipped the wrong equipment?

If something unexpected arrives in our warehouse, we’ll contact you to clarify what was received and what is still needed.

What if my equipment is damaged?

If your equipment arrives damaged or missing components, our teams will review it. In some cases, damaged equipment may not qualify for a full refund. If that happens, we’ll notify you with details.

Which equipment do I need to return?

We only require the return of Comtrend and SmartHome/SmartBiz WiFi gateways.

If you’re not sure what equipment you have, we’ll help you identify it during your disconnect call.

Why do you charge an equipment fee?

A temporary equipment fee is added to your account to ensure the equipment is returned. Once we receive your equipment, the full fee is credited back to you.

If the equipment arrives after your final bill has been generated, we’ll mail you a refund check instead.