IMPROVE WORKFORCE MOBILITY
With the Alaska Voice® App you can have all the features of your Voice over Internet office phone system on your smartphone, tablet and PC, or all three. With mobile device integration, we make it simple for you to work on the go.
BIG SERVICES AND BIG SAVINGS
With the Voice over Internet bundle you get a powerful, business-class phone system without the complexity, cost or hassle of an on-site system.
Through our easy-to-use web portal, you have complete control over how your business phone system is configured and used. Enable or disable phone settings such as call forwarding, sequential and simultaneous ringing, and much more. Our Voice over Internet service allows for a central administrator to change settings on phone lines for the entire business and individual users.
Voice over Internet bundle Features and Functionality
Voice over Internet bundle
Voice over Internet bundle Brochure
1231 KB PDF Brochure
The Alaska Communications Voice over Internet bundle provides a complete business Internet, phone and IT service package for business owners like you.
Top 10 Reasons for Voice over Internet
318 KB PDF Info Graphic
Explore the top 10 reasons your business should take a closer look at the transformational power available through Voice over Internet.
Voice over Internet Equipment
CISCO SPA504G Phone Spec Sheet
529 KB PDF Brochure
For business or home office use, the Cisco SPA504G is a 4-line, business-class IP phone offering loads of features to address your needs.
SmartRG SR500N Modem Spec Sheet
529 KB PDF Brochure
The SR500N business gateway modem provides a reliable broadband Internet connection needed for support of Voice over Internet access.
Voice over Internet IP Phone System Features
408 KB PDF Brochure
With Music On Hold you can play the music of your choice or recorded messages that can advertise your company when callers are on hold.
388 KB PDF Brochure
Ensure incoming calls are handled effectively 24/7. Enhance caller experience and convey a professional image with efficient call routing to the appropriate employees or departments to ensure incoming calls never go unanswered.
Commportal Feature Reference Guide
699 KB PDF Brochure
Commportal allows subscribers to access and manage their phone system and phones, enabling customization of call features, access to contacts, missed calls and visual voicemail.
Business Mobile Applications
Alaska Voice® App for Mobile
452 KB PDF Brochure
Alaska Communications offers the easy-to-use Alaska Voice® App for iPhone and Android that integrate with your office phone system to help you communicate more efficiently with customers.
Alaska Voice® PC
473 KB PDF Brochure
The Alaska Voice® application is a sophisticated way of making and receiving telephone calls over the Internet using a PC, just as you would from your Voice over Internet office desk phone.
How-to Videos and Guides
How-to Videos and Administrative Guides
Featuring important user guides and over a dozen videos to help you learn how to get the most out of your Voice over Internet phone system. Individual video run times are approximately 1½ - 2 minutes.
FREQUENTLY ASKED QUESTIONS
Following are some frequently asked questions regarding Alaska Communications Voice over Internet bundle.
If you don't see your question and answer here, contact a representative to get your specific questions answered.
A representative will contact you within one business day or less.
What is VoIP?
VoIP stands for Voice over Internet Protocol. It is a way to transmit phone calls over the Internet in a similar way that data (ie: emails, websites, online videos, etc.) is transmitted over a traditional broadband connection.
How does Voice over Internet Protocol work?
For decades now, telephone calls were carried over the Public Switched Telephone Network (PSTN) which means that your voice signal travels across phone lines to the other end of the call. Voice over Internet is transmitted over the public Internet and/or private IP network and when outbound calls are made, your voice is digitized and broken up into “voice packets” that move across the Internet that convert into a telephone signal before they reach the party you are calling.
What does the Voice over Internet bundle include?
The bundle includes:
Cisco business-class phones and features
Voicemail with Web Access
Business Mobility: Alaska Voice® App
Up to 3,000 In-State Long Distance Minutes depending on seat level
Up to 3,000 Out-of-State Long Distance Minutes depending on seat level
Up to 2 hours of inside wiring per phone
Music on Hold
Premium Auto Attendant
Optional phone upgrades available
*International calls are based on standard country per-minute rate
What equipment do I need for Voice over Internet?
There is no equipment for you to buy, install or maintain on your premise. Since Alaska Communications is responsible for managing, updating and paying for the equipment to ensure your system does not go obsolete, there are low upfront costs to you. All you need is a broadband Internet connection with a minimum of 4Mbps.
What is Alaska Communications Voice over Internet service offering?
Voice over Internet is a hosted (managed outside your company) service that uses Internet Protocol (IP) to provide Private Branch Exchange (PBX) or phone system over the Internet. Alaska Communications will host, manage and update the physical equipment “in the cloud”- so you as a business, do not have to worry about the expense, maintenance or other downsides to purchasing a physical phone system.
How much does Voice over Internet cost?
Alaska Communications makes it easy for you to get a big business phone system on a small business budget. With prices starting as low as $240 per month for 2 seats, you can enjoy rich phone features, business mobility features that integrate with your office phone system and simple manageability at one affordable monthly price. You’ll receive top–of-the-line Cisco business phones, high-speed Internet, web-accessible voicemail and features like Music on Hold and Premium Auto Attendant.
How is Voice over Internet different than a traditional phone system?
A Voice over Internet phone system is the latest phone system technology that offers advanced communication features that deliver a big business customer experience including Business Mobility, Find Me Follow Me, Premium Attendant, Music on Hold and much more that seamlessly integrates with your office phone system. Further, Voice over Internet has become a very attractive solution due to simple user manageability, low capital expenditures and affordable monthly bills.
What features are included in a Voice over Internet service?
Voice over Internet delivers you the power of Hosted IP PBX solution over a broadband Internet connection. The most popular features of our service include:
How do I know if Voice over Internet is right for my business?
Voice over Internet is a solution for businesses of all sizes. It can provide a cost savings and a terrific economic value compared to traditional phone system. If you are looking for more advanced communication features that are simple to manage and that improve your business operations in a meaningful way, Voice over Internet is a service worth learning more about.
What are the benefits of a Voice over Internet service?
Voice over Internet is a robust business phone system that offers you business mobility, rich phone features and simple manageability on one Internet connection for all your voice and data communication needs. Benefits that customers find most appealing are:
Mobile applications for your smartphone, tablet and PC that seamlessly integrate with your office phone system for a workforce on the go.
Rich feature set such as Music on Hold, Premium Auto Attendant, Find Me Follow Me and much more all included in your Voice over Internet bundle.
Easy management and administrative support for users to access features of the system from anywhere through a web-based interface.
Lower Total Cost of Ownership due to no capital expenditures as all equipment is owned and managed by service provider. In addition, you have a predictable monthly operating expense with voice and data on one bill.
How do I learn more?
Alaska Communications has a dedicated sales support team that are happy to answer any questions and help you find a solution that meets your business needs. Contact us by completing this online form to Contact a Business Representative or call 855-907-7007, Mon - Fri, 8 am - 5 pm.
Does 911 emergency services work with a Voice over Internet phone system?
Yes, however you are required to provide any address change notification in the United States via your web-based customer portal.