Unlimited 1Gig Support

What is Unlimited 1Gig Internet?

Unlimited 1Gig Internet is a new, unlimited internet service provided by Alaska Communications that delivers speeds up to 1Gbps! It uses fiber-fed Terragraph wireless mesh technology to connect homes and businesses with affordable, high-speed internet. Unlike fiber and cable, Terragraph is deployed wirelessly (over the air), connecting via a small rooftop-mounted radio.

What comes with Unlimited 1Gig Internet?

• Extremely fast upload and download speeds
• All the data you want and need because it’s unlimited
• Free installation and no hidden fees
• No term contract
• Professional installation, radio equipment, and modem with router

When will Unlimited 1Gig Internet be available to my home?

Unlimited 1Gig Internet is launching in various neighborhoods across Alaska. As more people sign up, the more people we’ll be able to serve. Encourage your friends and neighbors to sign up or let us know if you’re interested and we’ll get you connected as soon as we can.

How is Unlimited 1Gig Internet installed?

The installation for Unlimited 1Gig Internet is done in three steps and may take up to 2 hours.

• Step 1 – Exterior Installation: Installation begins by mounting a small radio to the rooftop of your home/building. (~1 hour)
• Step 2 – Interior Installation: Once the radio is installed, our technician will install interior wiring to connect the radio to the modem/router. This step requires access inside your home. (~30 minutes)
• Step 3 – Network Configuration: Lastly, our team will set up your network, provide instructions for connecting your devices and will be available to answer any additional questions. (~30 minutes)

If a radio is already installed on your home/building, exterior installation will not be required. We will however need to complete interior installation and network configuration.

If renting, do I need to get landlord permission before installing Unlimited 1Gig Internet?

Yes, if you are renting you will need to get permission from your landlord to install Unlimited 1Gig Internet. We require landlord approval before we make modifications to the building. You may use this authorization form to get approval from your landlord and may be required to present this to the technician upon installation.

What does the radio look like?

The radios are about the size of a cell phone or dinner plate depending on the type of radio installed (WxHxD) V1000: 5.5 in x 3.3 in x 1.6 in or V5000: 11 in x 7.3 in x 4 in) and is installed on the fascia of your home/building. Take a peek at what a completed installation looks like.

Is there an installation fee for Unlimited 1Gig Internet?

There is no installation fee for Unlimited 1Gig Internet.

Is Unlimited 1Gig Internet reliable?

Yes! It’s multi-node mesh network allows for built-in signal rerouting to ensure high availability and reliability. Simply put, the more neighbors that have Unlimited 1Gig Internet the more reliable your connection.

What is the cost for Unlimited 1Gig Internet?

There are various plans available for Unlimited 1Gig Internet. Depending on your need, we have a plan that will fit your need for speed and budget. Learn more and view plans.

How is Unlimited 1Gig Internet billed?

Unlimited 1Gig Internet is a prepaid product. This means when you sign up for service, you will be required to provide a payment method. This payment method will be charged once service is installed and will be charged once a month following your installation date. Should you need to cancel service or change your payment method, you can do that in AccountView.

For instructions managing your account, visit our Account Support page.

What is Terragraph?

Terragraph is a gigabit wireless technology Facebook™ developed to deliver fiber-like speeds over the air. It operates in the unlicensed 60GHz spectrum and delivers multi-gigabit data rates at a faster speed of deployment and a fraction of the cost of trenched fiber.

Is Terragraph technology safe?

Yes, Terragraph radios comply with Federal Communications Commission (FCC) health and safety standards. These standards can be found on the FCC website detailing standards for safe exposure to radio-frequency emissions.

How does Terragraph technology work?

Terragraph technology connects buildings with high-speed internet using street-level mmWave radios. These radios create a wireless distribution network that is easily scaled as demand grows.

What data does Facebook collect from Terragraph?

All commercial deployments of Terragraph technology are owned and operated by network operators and service providers. Facebook does not have access to or collect data from these commercial deployments.

Does Facebook share any data it collects with any third parties to enable Terragraph?

No. Facebook does not share any Terragraph data with third parties (such as operators, vendors, or anyone else).