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Changes

UPGRADES ARE HERE!

We’ve made BIG changes to the way we serve you.

Enjoy the same reliable internet, voice, and IT services and now, a whole new AccountView. We’re excited about these improvements as they will better serve you and your account needs.

To make this change as seamless as possible, and to answer your questions, check out the latest updates, resources and details below to help you navigate and take full advantage of what’s new. In addition, please be on the lookout for additional information via email and mail.

Important Updates

Payment By Phone Temporarily Unavailable

Starting October 6 through mid-November 2020, the Secure Phone Payment System will be unavailable. After October 12, 2020, you will be able to make payments in AccountView, via mail, or at any First National Bank Alaska location. For more information, visit our Bill Payment Options.

Payment Processing Date May Temporarily Change for AutoPay and Prepaid Service

If your recurring payment typically occurs early in the month, you may notice a change in when we process your payment.

Frequently Asked Questions

My bill is due now – how can I pay my bill?
Visit alaskacommunications.com/billpay for all the ways to pay. Our regular channels will be back up and running in just a few days. In the meantime, you can mail in your payment, or drop it off with the remittance slip to a First National Bank of Alaska location.

What is changing and why?
The customer portal, accounting, billing, and customer-serving systems are getting an overhaul. What that means for you is a whole new AccountView complete with new look and feel. With the new systems, we’re looking forward to improving the AccountView experience, billing, and payment systems for a better experience and simpler transactions.

When will these changes take place?
These changes will launch on October 12, 2020. Stay tuned for additional messages coming to your mailbox, inbox, or come back to this page for additional updates.

Who will benefit from these changes?
Anyone who receives service from Alaska Communications – business and home customers.

What do I need to do?
There is nothing specific for you to do at the moment. You may however, want to check your AccountView login and password, to ensure you can log in, and that your information is up to date – that way you can take a tour when the new AccountView goes live!

What will my new bill look like?
A new billing system means new bills. Below is a sneak peek of what the new bill will look like, including instructions on how to read your bill. For paperless billing, you’ll receive an electronic copy of your statement in your AccountView.

Will my billing date change?
Your billing date will remain the same. If that changes, we will notify you directly.

Will my AutoPay date change?
It's possible. In the new system, you’ll have the option to select from two AutoPay payment dates. When we launch, we'll select the date closest to your current payment date. Then, you can log into your AccountView or call in to select the other option, if you prefer.

Will I still get a paper bill?
If you previously received a paper bill, you will continue to do so. If you receive paper bills today, but would like to receive them electronically, you can sign up for paperless billing and enable AutoPay in AccountView.

Have
Questions

Visit AlaskaCommunications.com/Support for self-serve account support, email customercare@acsalaska.com, or call 800-808-8083.

Additional Resources

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