Coronavirus

As we work together to stop the spread of COVID-19, I want to thank you and let you know what we’re doing to keep our communities connected. Together, we have all risen to the challenge. We are keeping our hospitals, students, teachers, government agencies and all Alaskans connected. Here are some of the things we are doing today:

• We are working with Rural Health Care program participants to increase bandwidth, as needed, at no charge.
• We will continue to offer unlimited internet, with no data caps, to all customers as always.
• We will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic.
• We will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic.
• We will waive long distance overage fees as appropriate, related to the coronavirus pandemic.
• We have extended technical support hours and will be open 8 a.m. to 8 p.m. Monday - Friday and Saturday from 9 a.m. to 5:30 p.m.

Our network is reliable, redundant and built to handle increased demands in bandwidth. We are well prepared to support telecommuting, distance education and increased streaming. In fact, the latest two releases of the Call of Duty® video game put more demand on our network than recent events and our network continued to operate flawlessly.

We have proven business continuity plans in place to keep our networks up and running to support our communities as we all work together to manage the spread of COVID-19. We have equipped many employees to work remotely. And, for those whose jobs don’t allow, we are practicing social distancing and CDC hygiene guidelines in all interactions.

Thank you to everyone who is working to stop the spread of COVID-19. Together, we are stronger.

Bill Bishop
President and CEO

Please contact us at customercare@acsalaska.com.

• Monitoring the health and well-being of our employees
• Continuing to monitor our systems and network 24/7 and remaining prepared, as always, to respond to business needs as they arise
• Ensuring employees follow our business continuity and disaster recovery plans for all parts of the company, including service delivery, service assurance, repair and restoration, among others
• Posting hygienic tips, regularly sharing event-specific information, and placing hand sanitizing stations in high-traffic areas to encourage our employees and visitors to follow hygienic guidance
• We are working with Rural Health Care program participants to increase bandwidth, as needed, at no charge
• We will continue to offer unlimited internet, with no data caps, to all customers as always
• We will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic. Please email us at customercare@acsalaska.com or call 800-808-8083 to set up a payment arrangement.
• We will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
• We will waive long distance overage fees as appropriate, related to the coronavirus pandemic
• We have extended technical support hours and will be open 8 a.m. to 8 p.m. Monday - Friday and Saturday from 9 a.m. to 5:30 p.m.
• In response to the COVID-19 pandemic, the Federal Communications Commission (FCC) has announced temporary changes to the Lifeline program. Starting Tuesday, March 17, 2020, USAC will suspend some rules and delay some upcoming initiatives for 60 days (May 18, 2020).

We will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the COVID-19 pandemic. Please email us at customercare@acsalaska.com or call 800-808-8083 to set up a payment arrangement.

For bill payment options, please visit https://www.alaskacommunications.com/BillPay or log into your customer portal at https://accountview.alaskacommunications.com

First National Bank Alaska: Effective March 26, First National Bank Alaska branch lobbies are closed to walk-in visits. Saturday hours are temporarily suspended. Please call your local branch to schedule an appointment. Use drive-thru, ATM and online and/or mobile bank services to help reduce lobby visits. Visit https://www.fnbalaska.com for more information.

We're adapting the way we work to prevent the spread of COVID-19. To protect your home or business, and our teams, we’ve changed our installation process.

Here are the steps we're taking to keep you connected:

• Business Service Installation
• Residential Service Installation

Need a hotspot? We’re proud to offer it for free to the public at 10 Anchorage and Fairbanks schools. Simply pull up to the parking lot, open your WiFi settings and select ConnectWithACS. This is a free opportunity for anyone in the community. Each high-speed hotspot can connect up to 250 devices at the same time.

We have closed public access to our corporate headquarters at 600 Telephone Avenue in Anchorage. Outside vendors and visitors will not be allowed in the building. For service and account assistance, please contact our service teams during regular business hours toll free at 800-808-8083.

Alaska Communications supports the recommendations of social distancing to help stop the spread of Coronavirus. Our Business Technology Center (BTC) will be closed and not accepting room reservations until further notice. Please visit our BTC page for information.

• Alaska Small Business Development Center
• Small Business Guidance and Loan Resources
• Small Business Services
• Guide to the CARES Act

• Alaska Communications Provides Free, High-Speed WiFi to the Public at Select Locations
• Alaska Communications Supports FCC Keep Americans Connected Pledge
• CDC: About COVID19
• CDC: Steps to Prevent Illness
• CDC (PDF file): What you need to know about Coronavirus Disease 2019 (COVID-19)
• Unlimited Internet Installations