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Coronavirus

Information Updates

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We continue to monitor local and statewide recommendations regarding COVID-19. We’re proud to have continued to serve you during this challenging time. This page shares information about financial assistance available to you, our installation procedures and office locations.

Last updated on August 24, 2021.

Financial Assistance

We’re participating in the Emergency Broadband Benefit (EBB) program to help bring financial relief to more Alaskans. This program gives qualifying customers up to $75/month off their internet bill. Learn more and see if you qualify at www.alaskacommunications.com/ebb.

Municipality of Anchorage residents may qualify for past-due bill forgiveness. Learn more at www.alaskacommunications.com/moagrant.

Paying Your Bill

If you have experienced financial hardship due to the COVID-19 pandemic, please email us at [email protected] or call 800-808-8083 to set up a payment arrangement.

For bill payment options, please visit www.alaskacommunications.com/BillPay or log into your customer portal at accountview.alaskacommunications.com.

Starting Monday, June 14, 2021 we will go back to our standard installation process. This includes conducting installation both in and outside the home/business. In order to ensure the safety of our customers and employees, we encourage that all parties to wear masks and maintain a distance of 6 feet at all times during the installation. If you or anyone in your home has been exposed to COVID-19, are experiencing symptoms or are in quarantine, we ask that you reschedule your appointment.

Our corporate building is currently closed to the public for the safety of our employees and guests. We’re still available to help you via phone or email. Visit the links below for contact information.

For additional help, please reach out to us via phone or email. Visit the links below for contact information.

Residential customer contact information ➤

Business customer contact information ➤

Our Business Technology Center will reopen in August and be available for room reservations Monday-Wednesday. Please visit our Business Technology Center to learn more.

Due to the rise in COVID-19 cases and hospitalizations in Anchorage, our Business Technology Center will remain closed to the public for the safety of our employees and guests.

Additional Resources

Manage Your Services - Report a Problem

Residential Contact Us

Business Contact Us