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Information Updates

Post Covid-19 concept image

We continue to monitor local and statewide recommendations regarding COVID-19. We’re proud to have continued to serve you during this challenging time. This page shares information about financial assistance available to you, our installation procedures and office locations.

Financial Assistance

We’re participating in the Emergency Broadband Benefit (EBB) program to help bring financial relief to more Alaskans. This program gives qualifying customers up to $75/month off their internet bill. Learn more and see if you qualify at

Municipality of Anchorage residents may qualify for past-due bill forgiveness. Learn more at

Paying Your Bill

If you have experienced financial hardship due to the COVID-19 pandemic, please email us at [email protected] or call 800-808-8083 to set up a payment arrangement.

For bill payment options, please visit or log into your customer portal at

Starting Monday, June 14, 2021 we will go back to our standard installation process. This includes conducting installation both in and outside the home/business. In order to ensure the safety of our customers and employees, we encourage all parties to wear masks and maintain a distance of 6 feet at all times during the installation. If you or anyone in your home has been exposed to COVID-19, are experiencing symptoms or are in quarantine, we ask that you reschedule your appointment.

Our corporate building will open in August 2021 for walk-in customer service. In the meantime, please reach out to us via phone or email. Visit the links below for contact information.

Residential customer contact information ➤

Business customer contact information ➤

Our Business Technology Center will reopen in August and be available for room reservations Monday-Wednesday. Please visit our Business Technology Center to learn more.

Additional Resources

Manage Your Services - Report a Problem

Residential Contact Us

Business Contact Us