While there are many reasons why you may not be able to send e-mail, some of the more common problems are incorrect e-mail servers and misconfigured firewall software.

To find the correct servers for your e-mail address, click here. You can also send e-mail through Webmail.

You may also have trouble sending e-mail if your Internet service was quarantined due to complaints of virus or spamming activity.

Note: If you are connecting to the Internet from a provider other than Alaska Communications, you will need to change your outgoing mail server to the one used by your current provider, or send using Webmail.

For further assistance please contact us.