What is Alaska Communications Unlimited Internet Service?
Alaska Communications Unlimited Internet is a service that delivers the Web to devices in your home. With no data limits or no overage charges, it's truly the Internet the way you want it!
Will I be charged extra to download movies, music, etc.?
No. With Alaska Communications Unlimited Internet Service, there are never any overage charges (those nasty extra fees for going "over" your monthly usage). Surf the web, stream music, or watch all the video clips or movies you want and you'll never pay more than your monthly fee. (Sites and vendors may charge service fees. For more information, read our Acceptable Use Policy.)
Is Unlimited Internet Service available at my home?
Find out what speed of unlimited Unlimited Internet Service is available in your area - contact us
Why is Alaska Communications Unlimited Internet Service better than a cable provider?
Easy - we don't limit your data usage, so you will get the speed you pay for all month long with unlimited downloads. And since we don't give you limits, you will never be charged an overage fee. Plus, we deliver the Internet to you over a dedicated line - that means your Internet speed won't be compromised because your neighbor is online! Here are some more details: Why Alaska Communications is the best choice.
How fast is Alaska Communications Unlimited Internet Service?
Alaska Communications Unlimited Internet Service is available up to 50Mbps - with upload speeds up to 10 Mbps. That means screaming fast gaming, browsing, and streaming - this is Internet the way it was meant to be used. (Speeds can vary depending on your location, network load, and other factors).
Here's what our speed can do:
10 Mbps — High-def entertainment: Stream video, games, movies, TV and music
15 Mbps — Heavy Data use: Stream HD moves, TV download songs, listen to music and surf the web
30 Mbps — Multiple heavy-data users: Watch movies and TV in HD, surf the web, game, and listen to music from multiple devides in one home
50 Mbps — Always online: For the household with many devices and multiple users - upload and download HD movies in a flash, play multi-user games without lag, watch TV and surf the web on all your connected devices at once
What equipment do I need to get Alaska Communications Unlimited Internet Service?
In addition to your computer, you will need a Unlimited Internet modem. You may need filters for your phone wall jacks. The good news is it's all included in your Alaska Communications Unlimited Internet Service kit.
What are filters and why might I need them?
The filters that are included in your Unlimited Internet Service kit are easy to use and ensure you get the Internet speed you're paying for without any disruptions. You'll need to use the filters if you have several corded phones plugged into the wall phone jacks throughout your home. Our easy-to-follow 5-step instruction guide shows you how to use filters.
If I disconnect my modem, will my home phone still work properly?
Yes, your home telephone service will operate - even if the modem is unplugged or otherwise disabled.
Will my fax machine be affected when I'm surfing the web?
No, your Unlimited Internet Service will not disrupt your phone or fax service.
What kind of phone cord should I use to connect the modem to the wall jack?
You should use the phone cord in your Unlimited Internet kit, but any standard phone cord that is less than 10 feet in length - with no joined cords - is acceptable. If you need a longer cord, we suggest a longer Ehternet/LAN cord from a local retailer - these can be up to 200 feet long without losing signal strength!
How do I install my Alaska Communications Unlimited Internet Service?
Once you place your order for your Unlimited Internet Service, we will mail you a self-install kit. Our easy-to-follow 5-step instruction guide is included in the kit, and our live Technical Support is always available if you run into any trouble.
How do I install WiFi on my computer?
Everything you need to install WiFi comes with your Unlimited Internet Service Kit. The letter attached to the box (or given to you in the store) has your User Name and Password to get you started. Then just follow these simple steps within our guide on How to Set Up WiFi
How many email accounts come with Alaska Communications Unlimited Internet Service?
Alaska Communications Unlimited Internet Service includes 5 email accounts.
Where can i get help if I need it?
We're here to help. Give us a call: 800-808-8083 Monday through Friday from 8 am to 7 pm and Saturday and Sunday 9 am - 5:30 pm (closed on holidays).