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Alaska Communications

Frequently Asked Questions for Business

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Business Internet

How can Business Internet help run my business?

With Business Internet from Alaska Communications, you receive unlimited, reliable, flat-rate Internet service for download speeds up to 200Mbps with no overage charges and no data caps. Plus, you get a built-in private WiFi hotspot for your employees and customers at no additional cost.

What speeds are available with Business Internet?

We offer a range of network speeds that can help you achieve maximum productivity. Depending on your bandwidth needs, you can choose download speeds ranging up to 200Mbps and upload speeds ranging up to 80 Mbps with our Business Internet Plus service. Speeds vary by location.

What’s the difference between download and upload speed?

Download speed is the rate at which data is transferred from the Internet to the user’s computer. Upload speed is the rate that data is transferred from the user’s computer to the Internet. In most cases, download speeds are higher because users are downloading more information from the Internet than they are uploading information. However, with the evolution of technology and growing access to cloud applications, businesses require higher upload speeds in order to store and backup critical information.

What features are included with Business Internet?

We provide a variety of high-speed Internet features that allow you to focus on your customers, products, services and employees, including:

  • Unlimited data + dedicated reliable connection
  • Scalable downloads speeds up to 200Mbps
  • High upload speeds up to 80Mbps with Business Internet Plus
  • Modem/wireless router
  • Speed test at install
  • Static and routed IP address
  • Technical support
  • 24-hour repair guarantee

How is Business Internet from Alaska Communications different than The Cable Company?

At Alaska Communications, we provide you with unlimited flat-rate Internet service with no overages or data caps, so there are no surprises on your bill and a dedicated Internet line that won’t be compromised by others. The Cable Company caps your data usage and provides Internet over a shared connection. Once you reach your data cap, your Internet is interrupted and reduced to less than 1 Mbps for the remainder of your billing cycle, unless you pay extra for more data.

Do you have any Business Internet promotions available?

Our promotional offers vary and change frequently. However, discounts may be available when purchased with additional products and services. For the latest information, contact your Client Account Manager or call toll-free at 855-907-7040.

What communities does Business Internet serve?

  • Anchorage
  • Delta Junction
  • Douglas
  • Eielson Air Force Base
  • Fairbanks
  • Fort Greely
  • Fort Wainwright
  • Homer
  • Hope
  • Joint Base Elmendorf-Richardson
  • Juneau
  • Kenai
  • Kodiak
  • Lemon Creek
  • Nenana
  • Ninilchik
  • North Kenai
  • North Pole
  • Seldovia
  • Sitka
  • Soldotna

What type of ongoing support will my business receive?

As our customer, it is our priority to provide you with the best service and experience possible. When choosing Alaska Communications as your Internet provider, you will have access to a Client Account Manager. They will ensure your business needs are supported while helping you seek and achieve new opportunities through the use of technology. In addition, we have a reliable account support and technical support team that are available to address your questions.

What number do I call if I have questions about my existing service or would like to sign up for Business Internet?

For new or added service, contact Business Sales.

For questions regarding your existing service or account updates contact Account Support.

For questions regarding service performance or to report an outage, contact Technical Support.

  • Toll Free: 855-565-2556
  • Monday – Friday 8AM – 6PM AKST
  • Saturday and Sunday 9AM – 5:30PM AKST

Business Extreme Broadband

What type of ongoing support will my business receive?

As our customer, it is our priority to provide you with the best service and experience possible. When choosing Alaska Communications as your Internet provider, you will have access to a Client Account Manager. They will ensure your business needs are supported while helping you seek and achieve new opportunities through the use of technology. In addition, we have a reliable account support and technical support team that are available to address your questions.

What number do I call if I have questions about my existing service?

For questions regarding your existing service or account updates contact Account Support.

SIP Trunking Service

How can SIP Trunking Service help run my business?

With SIP Trunking Service from Alaska Communications, you receive the next-generation of IP connectivity, allowing you to use your current business phone system to enable highly reliable real-time communications. The results are superior service quality along with more capabilities at a very competitive cost.

What features are included with SIP Trunking Service?

The SIP Trunking Service includes concurrent calls or channels, dedicated business voice transport features, in-state and out-of-state long distance minutes and up to 100 local Direct Inward Dial (DID) phone numbers.

Do you have any SIP Trunking Service promotions available?

Our promotional offers vary and change frequently. However, discounts may be available when purchased with additional products and services. For the latest information, contact your Client Account Manager or call toll-free at 855-907-7040.

What type of ongoing support will my business receive?

As our customer, it is our priority to provide you with the best service and experience possible. When choosing Alaska Communications as your voice communications provider, you will have access to a Client Account Manager. They will ensure your business needs are supported while helping you seek and achieve new opportunities through the use of technology. In addition, we have a reliable account support and technical support team that are available to address your questions.

What communities does SIP Trunking Service serve?

SIP Trunking Service is available in Anchorage, Fairbanks, Juneau and select parts of the Kenai Peninsula.

Why is Alaska Communications SIP Trunking Service better than that offered by competitor?

  • Built in business continuity and mobility features
  • Delivered through a private network with best-in-class voice quality
  • Highly reliable service supported by two geo-diverse switches

What number do I call if I have questions about my existing service or would like to sign up for SIP Trunking Service?

For new or added service, contact Business Sales.

For questions regarding your existing service or account updates, contact Account Support.

For questions regarding service performance or to report an outage, contact Technical Support.

  • Toll Free: 855-565-2556
  • Monday – Friday 8AM – 6PM AKST
  • Saturday and Sunday 9AM – 5:30PM AKST

Voice over Internet

How can Voice over Internet help run my business?

With Voice over Internet from Alaska Communications, you receive HD (High Definition) voice reliably delivered over Alaska’s most advanced network. Voice over Internet is a flexible cloud-based phone system with low costs, a user web portal for simple manageability and mobility capabilities for remote and mobile workers. With top-of-the-line business-class phones, you can enjoy local and long distance minutes and phone features that improve employee productivity and efficiency.

Visit Voice over Internet - Small Business Bundle for more details.

What features are included with Voice over Internet?

There are two plans available with Voice over Internet; (1) for small business – up to 20 users per site and (2) for medium and enterprises businesses – more than 20 users per site. Voice over Internet is also available in our Cloud Business Office solution that includes Internet, voice and Office 365. Visit Cloud Business Office for more details.

Voice over Internet for small business includes Polycom phones, business features, voicemail with web access, in-state and out-of-state long distance, dedicated voice access, and the Alaska Voice® mobile application (for PC, smartphone or tablet). Visit Voice over Internet - Small Business Bundle for more details.

Voice over Internet for medium and enterprise businesses includes Polycom phones, business features, Alaska Voice® mobile application (for PC, smartphone or tablet), shared long distance minutes and voicemail with web access. Visit Voice over Internet - Enterprise Business for more details.

Do you have any Voice over Internet promotions available?

Our promotional offers vary and change frequently. However, discounts may be available when purchased with additional products and services. For the latest information, contact your Client Account Manager or call toll-free at 855-907-7040.

What type of ongoing support will my business receive?

As our customer, it is our priority to provide you with the best service and experience possible. When choosing Alaska Communications as your voice communications provider, you will have access to a Client Account Manager. They will ensure your business needs are supported while helping you seek and achieve new opportunities through the use of technology. In addition, we have a reliable account support and technical support team that are available to address your questions. Plus, you’ll have access to our online customer resource center that includes comprehensive tools and user guides.

What communities does Voice over Internet serve?

Voice over Internet is available in Anchorage, Fairbanks, Juneau and select parts of the Kenai Peninsula.

How is Alaska Communications Voice over Internet solution different from similar services offered by other VoIP producers?

  • Hosted solution with low capital costs
  • Make and receive business calls anytime, anywhere
  • All-in-one package consolidates voice, Internet and long distance
  • Dedicated transport ensuring excellent voice quality
  • Onsite setup and support

What number do I call if I have questions about my existing service or would like to sign up for Voice over Internet?

For new or added service, contact Business Sales.

For questions regarding your existing service or account updates, contact Account Support.

For questions regarding service performance or to report an outage, contact Technical Support.

  • Toll Free: 855-565-2556
  • Monday – Friday 8AM – 6PM AKST
  • Saturday and Sunday 9AM – 5:30PM AKST

ConstantlyOn IT

How can ConstantlyOn IT help run my business?

With ConstantlyOn IT from Alaska Communications, your business gets a scalable set of services including full service-desk support, around-the-clock network monitoring, and proactive equipment maintenance and vendor management.

See how ConstantlyOn IT can help run your business and schedule a free IT assessment – a 2-4 hour onsite visit from one of our experts. Using our team of industry experts, you can learn how your IT systems measure up to today’s standards. In addition, we will provide you with a detailed analysis that summarizes the status of your IT services, including: server, workstation, network and security. To learn more or to schedule your free IT assessment, contact your Client Account Manager or call toll-free 855-907-7040.

*Free IT assessment only available in Anchorage, Fairbanks, Juneau and Kenai.

What does ConstantlyOn IT service include?

With ConstantlyOn IT, your business gets a scalable set of services including full service-desk support, around-the-clock network monitoring, proactive equipment maintenance and vendor management. These managed services ensure availability of your critical IT and communications infrastructure. For one flat monthly fee, ConstantlyOn IT can help your business reduce risk and eliminate budget uncertainty.

My business uses applications and services from outside vendors. Do you provide support for managing those vendors?

Absolutely. The ConstanlyOn IT support team will intervene on your behalf to address technical matters affecting hardware and delivery of your cloud-based applications. We have established partnerships with many of the industry’s leading companies, so we’re able to quickly address issues and resolve problems.

How can ConstantlyOn IT help my business save money?

ConstantlyOn IT offers robust economies of scale often available only to larger enterprise-level organizations. Access to tiered support services ensures you’re getting the expertise needed to solve IT problems quickly, and our proactive network monitoring helps eliminate costly service disruptions and productivity loss.

What’s the first step in introducing ConstantlyOn IT to my business?

Schedule your free IT assessment. Here we’ll begin with a comprehensive inventory of your current technology. This process provides a status of your desktop computers, printers, servers, and other network-connected devices. Then we’ll meet and discuss the details of your IT assessment. You’ll receive valuable insights about the vitality of your hardware, software, data security, disaster recovery capability, and fire-wall vulnerability.

*Free IT assessment only available in Anchorage, Fairbanks, Juneau and Kenai.

Do you have any ConstantlyOn IT promotions available?

Our promotional offers vary and change frequently. For the latest information, contact your Client Account Manager or call toll-free at 855-907-7040.

What type of ongoing support will my business receive?

ConstantlyOn IT includes full service-desk support, complete support and management of IT systems including 24x7 proactive network monitoring, scheduled preventive maintenance, back-up and recovery log checking, and server and desktop software updates.

Where is ConstantlyOn IT available?

ConstantlyOn IT is available statewide with technicians located in Anchorage, Fairbanks, Juneau and Kenai.

What number do I call if I have questions about my existing ConstantlyOn IT service or would like to sign up for ConstantlyOn IT?

For new or added service, contact Business Sales.

For questions regarding your existing service or account updates, contact Account Support.

For existing ConstantlyOn IT customers who need IT support, contact ConstantlyOn IT Helpdesk.

  • Toll Free: 907-375-1100
  • Monday – Friday 8AM – 6PM AKST and OnCall Support 24/7

Business Ethernet

How can Business Ethernet help run my business?

With Business Ethernet from Alaska Communications, you can share data among your multiple business locations. Whether you have 2 sites or 200, our team of Engineers will design a highly-reliable, secure Ethernet network that will fit your needs and budget. Because we are the first Alaska-based provider to meet international standards for MEF Carrier Ethernet 2.0, you can operate with trust that our network meets a worldwide standard of reliability. Run voice, video and data on one network with Quality of Service (QoS).

What speeds are available with Business Ethernet?

We offer a range of network access speeds up to 1Gbps that are available to meet your business needs and budget.

What features are included with Business Ethernet?

We provide a variety of network features and functionality that will deliver reliable and superior network performance, including:

  • Free network design
  • Free installation with 3 year contract
  • Service Level Agreement guarantee for network performance
  • Superior network that supports transport speed from 1 Mbps to 1 Gbps

Do I receive a Service Level Agreement with my Business Ethernet Service?

Yes. Your business gets a superior end-to-end data network with Service Level Agreements (SLAs) that are measured against critical performance parameters including uptime, latency, jitter, and packet loss.

What is MEF CE 2.0 and why is it important?

Metro Ethernet Forum (MEF) is a global industry alliance that defines Carrier-class Ethernet networks and services. Alaska Communications is the third provider in the world to meet the MEF CE 2.0 standards. The certification indicates that Alaska Communications meets international standards for its business Ethernet services, making Alaska one of the best-connected business communities in the United States. Businesses can operate with trust that the Alaska Communications Ethernet network conforms to a worldwide standard and has built its network to ensure seamless integration with other leading network providers.

Do you have any Business Ethernet promotions available?

Our promotional offers vary and change frequently. For the latest information, contact your Client Account Manager or call toll-free at 855-907-7040.

What type of ongoing support will my business receive?

As our customer, it is our priority to provide you with the best service and experience possible. When choosing Alaska Communications as your data networking provider, you will have access to a Client Account Manager. They will ensure your business needs are supported while helping you seek and achieve new opportunities through the use of technology. In addition, you will receive 24/7 technical support and active network monitoring to ensuring your mission critical applications are online.

What number do I call if I have questions about my existing service or would like to sign up for Business Ethernet?

For new or added service, contact Business Sales.

For questions regarding your existing service or account updates, contact Account Support.

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